They finally got the right person into my mother and aunt's home to care for them. This is the 3rd person we have had in a month. They could improve with a better match for the needs of the people that they are caring for.

Did not even get to interview with this agency. Person who answered phone was rude and hung up on me twice. All to reschedule my interview appointment for my mother.

They have always gone above and beyond in, not only just the duties they were assigned to, but in other ways to help my loved one as much as possible. I like that they show up when needing to and have good communication with us so I'd certainly recommend them.

They gave me someone who cares about what they are doing. They also help with stuff around the house. The people work with me and give me all of my needs.

They were very helpful. Some were very good. I think they could make sure people show up.

We want more days, and it's just a matter of finding available people. I have found everyone very helpful.

My dad was sleeping all the time. There was nothing to be done other than for the caregiver to watch over him. The person we had was very nice.

I don't have to go there on a daily basis. The caregivers are outstanding.

They help him feeling independent. I like the responsiveness in every change.

They help with putting away groceries and organizing the house. I like that they have been responsive the needs we have had.

They get into the rhythm of how my lifestyle is. I like the responsiveness of how they provided a better caretaker when my first one was very poor.

The provider has helped her by being able to stay home. I like that they are professional ran.

She was very motivating and uplifting. She would go to doctor's appointments with us. If they have the same person or people of equal quality I would recommend them.

The caregiver is great. She keeps the house clean, she goes for the groceries. They do a great job. They keep us informed about everything. We love our caregiver.

The homecare person that they selected is excellent. He checks things around the house to make sure things are in shape. I like the care that they have provided so far and especially my caregiver.

I have been trying to contact the lady who came and had me sign papers I cannot get a hold of her and she will not call me back. They are not providing qualified caregivers. I need them to be more experienced and reliable.

The people have been responsive. I like that they pay attention.

They have made it positive by being helpful in getting me moving and walking. They are nice people.

The nurse that I have does more than she needs to. She helps me with everything. I have wonderful service from my nurse.

It was good for the client to have someone to interact with. The costs were expensive.

They've been able to take me to my appointments, since I can't drive myself. They should improve their substitute procedure.

The staff was outstanding. We had one staff that was not up to their standards. I like that they are very responsive and very quick to fulfill needs.

They have helped the most just by being here. I like that they are very responsive. A couple people have not shown up and they communicated with me right away.

My mom is 24/7 and the caregivers have great personalities to approach my mom and bring her out of her shell. They also talk to her and converse with her. The people that take care of my mom are great. They seem like they really do care about my mom.

They have good camaraderie and are good at food preparation. They give us good follow up and good personnel.

They had good communication. They were reliable. Their people showed up except for one time.

I don't need to worry about anything when they are there. They are reliable, nice, and do what needs to be done.

The agency had to provide companionship to my mother so she was not lonely or get violent. I never knew what the agency was doing I wanted to be updated more by the agency.

The fact that it is scheduled and it works out well. They show up on time. They are easy to contact on the phone.

They helped me with hygiene. They did basic things. I had different people all the time. A couple were a ten and others were not good.

The payment was a bit difficult to set up. When my dad needed it seemed to work well. I was not in charge of my dad's care at the time but it seemed helpful.

The direct communication between the aides and I needs to be improved. The agency is easy to get a hold of for the RN and management staff.

They just need to improve reliability. The care they are providing is good though. They should have more reliability. They've had lots of cancellations.

We finally got a care giver was great. Jamie was perfect. I can't say the same about all of your staff.

When I initially set them up they were really helpful and gave me the confidence that they were the right people to help with my Mom. My experience with them. They are very accommodating and they have been really well organized.

They help me with everything I need to be done in the house. They are timely and they know what they are doing.

They are doing a good job taking care of my mother. I like that they're responsive and communicate well.

They have helped the most with the daily care skills they provide. Such as cleaning, laundry, dishes, and shower. I would like the communication to be improved in regards to giving us advanced notice when changes occur.

They have really helped me because I know that he is being taken care of. I really like that they are able to get us staffing very quickly.

I can actually get out of the house and do things. I feel comfortable leaving the house with my mom and the caregiver there. I like that all the people I've dealt with are very helpful, professional, and I just like the way they do things. They satisfied my needs. Plus, they are easy to reach.

My mother has the security she needs and everything is working as well to be excepted due to the client. The caregivers have been great at communicating with me about my mother. They text me to follow up on her care and they contact me if there are any issues going on.

They cleaned very well and kept things in order. They would call me and tell me if they were late.

I have them help me four days a week. I like their ability, knowledge, and the efficient way they work.

We were constantly waiting here past the time. We hired help since we needed help and have our own lives. It was a big inconvenience. We live 45 minutes away and had to wait for them when they were late then had to deal with rush hour traffic. Their employees were late almost every day. We had one that even did heroin when she was here. They had to give her medication and make sure her teeth and hearing aids were out. They were not locking the house up when they left.

They have done great with billing and great at communicating. They are great communicators and have great experience with people sent.

It is to be able to discuss things and understand each other with the caregiver. I would recommend to anyone that needed help.

My father loves his caregiver. They really listen to our needs. They give us peace of mind.

I would have liked them to have done things without having to be asked. They can improve on consistent caregivers.

There were a few caregivers that weren't great, so I think they should screen them. I liked the coordinator nurse that was in charge of my dad's care and some of the caregivers were very outstanding.

They keep my mother on track of her daily schedules. The scheduling is prompt and they are all on top of things with scheduling and communicating with me.

We didn't get the services for that long before discontinuing services. We have recommended the company to others but the services weren't great for us because the personnel they sent us were not very good.

I was out of town, and they were very good at keeping me up to date. I appreciated the women who came to care for my aunt. They were very persistent in keeping me informed about what was going on with her.

They helped with caring for her bed mobility and changing her. They were able to provide me with caregivers around the clock on short notice.

They have really helped me with things like that they are coming and doing their job. They clean things. I like that if we have any problems like my caregiver can't come they can still provide a substitute.

They did everything for her. They feed her. It was to communicate with them. They called and texted me.

I know if I have any questions, they'll help. I wouldn't hesitate to call and ask. I've already recommended them. A few times they didn't call later to tell me the caregiver wasn't going to be here.

I need her to have good care and to have the support and staff. I like that they have good nursing oversight but they were inconsistent in finding staff.

The one guy that we had really went above and beyond. They are very responsive and one particular person was very good.

They have been very helpful. The girls come in and immediately set about tidying up, washing, and folding clothes. They have been good. Usually the gals are on time and most of them have been good workers lately. In the beginning we had a couple of women who came in, drank coffee, sat down, and did not want to do anything else. We have not had much of that lately.

They try to have a relationship with my father and the family. They give good quality care and they owner seems to care about his patients.

They watch out for me, so it's nice. They do my laundry. I love how much they do for me. They're so good about doing things I ask.

They are there to make sure she takes her medicine. If there's issues they contact us immediately.

They helped most by anticipating my mother's needs ahead of time. The caregivers were concerned about the client. They cared.

They helped her remember things like pills. My mom has no memory. I had to explain things each time our caregiver that came over. They discontinued on me without telling me.

They could offer more flexibility with the hours of service. They are able to find staff for us, even when someone calls off.

They are very attentive to my wife. They are always there on time and they care.

They provide a way for me to get away during the day and this way we don't have to put him in a home. They are very flexible with the schedule.

The services provided by the agency definitely added quality to Robert's life in his last days because they engaged with him. I liked that they were very timely, the aides had good attitudes and showed up on time, and they were very positive.

The three days a week they came were the days I did not need to go over to my father's house. They were dependable.

It gave the client peace of mind, so that things were taken care of. It is consistent.

We always have someone different Saturdays. We don't know if someone is already trained or if we'll need to train them. A lot of times you don't know how much training they've had. A lot of times we need to train them. We have some favorites and that's why we stay with BrightStar.

They could improve the communication and the interaction. We have some people who are not showing up.

They were able to start very quickly and they were able to do two hour segments. The home health care aide that came to work with my husband was outstanding. I appreciated their helpfulness. They looked for ways to help or ways to be helpful.

They are enjoyable. I appreciate their professionalism.

They helped with transferring her from the bed to the shower. The people that came were patient and pleasant. They cared for her.

They go to the store for me and take me to the doctor's. I have enjoyed the people that they send to my home. I have been with them for two years.

They helped the most in made sure that no mistakes were happening at the hospital. We had BrightStar Care three days. The first day there was one person and the other two days were another person. I would've liked to see more consistency.

They were available and made sure someone was there. They are flexible. They had good communication. Paula answered all my questions and took time with me. She is very kind. I was comfortable with her. They sent us good caregivers.

I am happy with the caregivers, they are caring and overly qualified. We went from zero care to a 12 hours shift, it cost too much.

It gives me time off. They do what they are supposed to do. If we don't like a caregiver, they will find another one that will be more suitable for my mother.

They provided companionship. The staff was nice and the RN was very receptive.

The continuity of care and reliability makes it positive. We like the communication, the quality of the caregivers, and their availability to assist us with cases.

There was a great impact on our lives. The caregiver is superior in their performance. So far we have been very pleased with the services, especially the sale's representative.

They make things easier for me. They do what I need them to do. They always follow up to make sure everything is going well. They are compassionate and friendly. They are on top of everything.

My mother has dementia and broke her hip, when we got home the doctor said to try and avoid falls. My sister and I would watch her in the day and they would watch her at night so I could sleep. They have been very accommodating with the people they've sent. We have had one or two people who did not work out very well.

It has served the purpose that we were looking for. They have gotten my loved one out of the chair to be more active. I appreciate the customer service and their attention to that.

They make her life easier by being with her during dialysis to make sure that she does not pull her tubes out. It has made my life easier because I did not have to quit my job to be with her. I like the services that they provide for my mother.

We only had care three days a week. My father was a large man and this was the only agency that could handle his size. They were responsive and came out very quickly and found someone to give him care.

They are on time and polite. If I have any issues, they help as best they can. The lady I have is good at what she does and on time.

The most helpful part is that someone comes here and gives me a bath. I have been with them for many years and they are very flexible in meeting my needs.

They should not do a surface cleaning. They should be doing the floor, the walls, and the sink. Basically, they could do a more thorough job instead of a surface job. They only come once a month, so if they do the bathroom, they could mop that floor. They should be dusting.

They help with showering and they clean her room. They are dependable, and I like the staff.

They help me out when I need help. I had a fall, and they have been very good. I like the person they send to me.

I want to make sure that he has a walker at all times. I felt that they were good to deal with, and they try really hard to get someone for me.

I have them more on a companionship level. I like to have them around. The girls that I have really care about me.

The services helped by taking care of my husband for me. I think they did a good job at trying to please me, and please my husband as well. They were always willing to match someone with my expectations. Usually, people were dependable and on time.

They were pretty good. A lot of them just didn't clean. They would watch TV. Some of the people weren't very dependable.

I needed a relief, and they did offer that. I could leave the house. They were useful in that way. They were not completely bad. They stayed here and kept an eye on him.

They have made my life easier by having someone there. Their billing system is not good, and they need to improve it. We have to call them to ask for invoices, and they need to improve that.

They have helped the most by being here. I like that the nurses will come out every so often to evaluate and see what caregiver would be best.