It is good to know I have someone to drive me places. If something happened to me my caregiver would be able to call the person responsible to come get my dogs. I have an aide that knows how to drive and has helped me with some technical things.

They provide services that she needs. From what I have been told by Bonnie, everyone is very nice.

I found that she was able to anticipate my needs and know what I was going to need, and was very prepared. They always seemed to make sure I had the supplies I needed.

They help most by being available. We have recommended them to several people already. We have been with them for a couple of years now and my wife as well. They are responsive to everything we ask and they have stepped out and done whatever is necessary.

The provider has provided engagement for my mom and relief for my dad. They are very responsive and I know that my parents really like the caregiver they were matched with. They provide a guarantee that if a caregiver is not a good fit they will keep trying until they get it right.

It has relieved some responsibility from taking care of my mom. The management is great, they are easy to communicate with, and they communicate back quickly.

They make it easier. The caregivers are nice.

Having the nurses come to my house that are professional, experienced, and pleasant to spend an entire day with has been helpful. They are proactive and they send excellent nurses who are the best I have ever had.

She is making sure that my mom gets her medicine. I think the person they provided us with is doing a good job.

She has dementia and I think the caregiver that comes out is not too up to date on what care she should be getting. The communication is still not quite there yet.

The kind of person that is here with us has helped me the most. I would recommend it to some other people, but not all of them. Some people probably need more input from doctors and nurses than what BrightStar does. Others don't need as much as that.

They have good quality in staffing. They are open and honest.

The daily interaction is really key. They have good communication.

Just knowing that they are there helps me. I live in a totally different state. I know I can depend on them. If there is a problem with someone not being there they will call me. I like that they take my input when I talk to the supervisor when they schedule us for hourly shifts. I had a problem with someone and made sure that they never came over again.

My nurse is really great and I love her. I would have her work with me anytime and anywhere. I would only recommend my nurse Clair, not the agency.

Most of the time there wasn't any problems. It was okay. I feel that they didn't have any idea how to look after me. The company needs to have better connection with the caregivers in the field.

With Covid it was good to get live feedback about the client. I really like the fact that they were proactive. The nurses called me on a regular basis.

It has made everything easier. I like that they have always been easy to work with and are reliable.

They stay in touch with me and get someone to do the work. They're very responsive and get right on requests.

The girls do a good job with keeping things clean. I asked for some assistance in getting things cleaned up and I haven't heard back from them.

They gave us a break as a family, because we knew someone was there to watch him. They were very professional and they were flexible with our scheduling needs as we needed to change them on short notice.

Having someone checking in on my sister on a regular basis helps when I can't be there. They should lower the price, it is a little expensive.

We now have a flow of caregivers and they know the routine. We haven't dealt with anybody else so I don't have any other agencies to compare them to, but it seemed like we had a few different people coming in the first few weeks that we had care.

They helped with my cleaning and laundry. The took me to the store and to my appointments. They all did excellent jobs. They were all friendly.

They do almost anything they ask her to, they even took her to get her hair done. Sometimes the people that come leave early or get here late.

This is a time when it is hard to find caregivers, but they were able to provide service was everything. They were always available when we needed them.

They give us a three hour break three times a week so that we can run errands. They've been very helpful.

I think they have been helpful by cleaning, cooking, giving medication and providing companionship. I liked that they were thorough walking me through all the parts of the care.

It gave us a chance to try to take care of him at home. They are very flexible and willing to work with us.

I don't know what I'd do without them. I would recommend them. The helpers seem to know what they're doing to help you.

They give him a back scratch and back rubs. I like the person they sent. He is a tremendous human being and knows how to be with the patient. He is just real special. He is always cheerful.

If I did not have them, it would just be me taking care of the client and I wouldn't be able to sleep. Having the caregivers has allowed me to sleep. They are flexible and compassionate. They were able to accommodate me very quickly.

The caregiver does my wash once a week and that's very helpful because it's really difficult for me since it's down the hall. They are always on time and I usually get a message if they aren't coming.

It helped with his path to recovery and relieved me from having to do it twenty four seven. They were flexible, helpful, and they were flexible when we changed the schedule. I also felt that the caregivers cared about my father.

My nurse is willing to come from Jackson to here in the late evening to help me. I love my nurse. She is a sweet heart. It has shown that they have high quality nurses that are knowledgeable.

The aide is able to come into the home and provide immediate value for my mom and dad. I like the ease of scheduling 24/7 care from the beginning.

It gave me more time to deal with more situations with the COVID-19. She just needed light duty nursing and BrightStar Care is geared towards a longer visit which wasn't tailored to her needs.

My mom hates it and wishes she could do it herself. There are a few times I have to intervene but mostly they take care of everything. I like the 24/7 service. I can always call someone and they will figure it out.

Without them I wouldn't be able to care for the wound or do things day to day myself. BrightStar was responsive to immediately come out and start care.

She does everything that I need. She comes in here cheerful. She is friendly and she gets right busy. I think they are doing fine. It has really helped me. I had a fracture in my back and I cannot do anything.

It gives me peace of mind. The staff that comes out is polite, professional, and really seems to care.

I only see them once every two weeks. They are very easy to work with and they have great people on the phone. The nurses are really good in the home.

The services are reliable which makes life easier. The company is reliable.

It was stressful and didn't seem to help at all. I felt like I had to babysit the caregivers. They need to hire better caregivers.

We really needed a break and it gave us that break. I know one night we did have a problem because there was a mix up. The person got the time wrong and did not show up.

They are very helpful by doing all the chores and care that need to be done. I can't think of anything right now of what they can do better.

Just getting him up and getting him around in the evening when we need them. I think they are concerned for their customers.

They do enough for him to keep the house up for us and take care of us. It depends mostly on the person, some are good and some not so good.

It was fine. They were just babysitting her. They can have better communication with their clients.

She was a hospice patient so it did not improve the quality of her life. They were only there to give her food if she wanted it or help get her to the bathroom. The pricing was very expensive. We were paying for a nurse that we never needed.

It is hard for the family that lives out of town because we are wanting someone there. It allows us to have someone there when we can't be. We like the gal that comes in very much. My dad gets along with her very well.

I would like them to be more consistent with the caregivers. Over the years, there have been a lot of no shows.

Any problems with the agency were with my loved one. When he had a caregiver he liked, it worked, and vice versa with who he didn't like. He wasn't receptive, and it wasn't their fault. I don't have enough depth of information. It was such a short period of time for me to recommend them.

She needs somebody to stay with her when we have to call them. It is nice having someone in the house. They can let us know what is going on. The continuity of caregivers could improve. We have to explain everything when a new one comes out. Our situation is a little different, though, because they only come once every couple of months.

They were helpful, but I didn't need all the help they were providing. I had them preparing meals. I couldn't take baths, so they would pour some water and have a soap solution in there for me. There is high turnover. They had a lot of people coming in and out. The hours they come aren't always the same.

It makes a big impact because there are many things I can't do. They help with that. I like that they are available for any questions I might have.

My brother has ALS, and they allow him to come home and stay there. I felt like a close family with them. I feel like they care about their employees.

They were happy with the nurse that provided the care. I've tried to use them for someone else. I've used them quite frequently as a nurse case manager.

The agency is how she was able to stay home. I've recommended people to BrightStar Care. The people and availability have impressed me. One day, someone showed up to my grandma's house when she wasn't there and they called me. They let me know that she had gone to her doctor, and I wouldn't have known without them. That's just a new level of personal care.

They allowed her to function more independently. They could be more selective with their personnel.

They delivered what they said they could do. They were also able to teach my mom some techniques. I was stunned at the response time. We hit a crisis moment, and they were just there the same day and were able to provide care for us.

We are glad that we have them, but there is a frustration with things not being followed. They are supposed to have a care plan with detailed instructions, but every time someone new comes, they don't follow the care plan.

My husband and I had to work, and we could not leave my dad alone. It was very important to have them. The young women we had was attentive, and the administration and staff had good responses when I would call.

Currently, our worker is very compassionate and very patient. I think they need to have reliable staff, not including the one that we currently have because she is fantastic. I am not sure what background checking they do, but they should get to know the people a little bit more and their demeanor prior to hiring them.

I appreciate her willingness to help me very much. She took over my driving for me. The people seem competent. They are people who care about what I was trying to accomplish and help me live my life more fully.

They need to let me know who is scheduled to come. They need to let me know in advance who's coming.

They have helped my father by cooking and cleaning. I like having someone there with my father. I like the flexibility and control of choosing how often my father needs help.

They follow up my calls to tell me who is coming up. I like the fact that the workers are prompt.

They have helped me the most by cleaning my house. I like them because they are reliable.

There was an incident when a caregiver fell asleep. I haven't gotten to the bottom of it and am not really sure what happened.

I would have been crippled if they hadn't taken care of me. The people were friendly.

They started out good, but at the end, we had to get rid of BrightStar Care because the caregivers were driving him nuts. They needed to get better people in the house to take care of dad. They just wanted to sit and watch television or play on their phone.

The people who showed up did a variety of things that I needed. They were quick to follow up when I had needs, and they kept me informed.

They allowed me to get sleep. They took over his immediate incontinence care, which I was doing before. I was able to just be his daughter. Every single person that came to my house was really kind and was great with my father.

They provide companionship for my wife. It also allows me respite and to get out and do some shopping. They are efficient and on time. They provide a good service.

They help the most just by being there. I have someone that goes with my daughter to any activity. It gives me some time alone. I like the fact that they are certified and Jcaho certified. That says a lot for the type of care I can expect.

When they do things, they do a very good job, but I only use them a few times a week. They seem to be courteous and respectful. They seem to know what they should know about care giving.

They should be more familiar with my mother's needs. It's still pretty new. I like the flexibility, and they're generally pretty dependable. There have been some miscommunications, but they have been corrected.

They needed to have a higher level of interaction with my mother, which to me means higher trained caregiver. They should send more skilled caregivers.

It was more helpful towards the beginning, but she didn't end up really needing a whole lot of help with anything. She had a couple good people but then had a couple caregivers that didn't seem to help her much though.

They were courteous. They supplied me with my food because I couldn't leave the room.

The staff that have been here have always been friendly and willing to help with anything to provide the care. They seem very responsive to my needs.

They help the most by giving me services that I wouldn't have otherwise. They are very adequate. They really seem to take interest in giving care.

They are a great companion for my husband. They listen to my needs and provide accordingly.

She was just in a state that wasn't really good. It helped me out more than it did her. She just looked at it as needing help at the time. The people were friendly and did their job very well.

They take a lot of responsibility from me. My sister and I work, so it's hard. They help us out with that. They're really good, but sometimes they miss an appointment. Sometimes they don't return my calls, but for the most part, they take care of my mom.

It is not their fault, we just did not need them very much. I would like them to have more flexibility in the hours we can schedule. We ended up having to schedule more hours than we needed.

We have some that are very helpful and they show up on time, but the caliber isn't always there for the level of care. I feel that the qualifications or the caliber of help has not been impressive.

They could try to match the people to their workers. They provide care that I need.

I like that they are always cleaning and do things that my mother can't do very well. I like that they are registered nurses and that they evaluate their patients.

They help with my father so that I can work and he doesn't need to be home alone. They are very flexible and able to work around the time frames I was working with.

They can have a greater impact by providing employees that are comfortable doing basic care and don't cause problems. They should provide caregivers who will show up when they say they will. BrightStar doesn't have trained employees. They're taking care of an individual with a disability, and they don't do a very good job of taking care of sick patients.

They could have done what they said they would do. They haven't delivered on the original plan they had laid out for me.

They got me up in the morning and made my breakfast. They helped me in the shower and to get dressed. Everybody I had was great and each individual person did something different. They were all very nice.

It's a positive impact. They have pleasant personalities. They could be more economical and use the same people. They keep trying to give me different people.

They have provided peace of mind and safety for my mother. The services have been very reliable.

There is someone in the house in the evenings to help my loved one out. I have had problems with some of the people.

I would like it changed to four hours a day, four days a week. She gets my breakfast in the morning, but it's only three days a week. I have been satisfied. I can't increase her job any more than she is doing. I was never explained what they can do or will do.

They knew what they were doing so they could take care of me that way. They were professional and knew what they were doing.

It made it easier on us, we needed someone for the weekend. I would like them cheaper.