It's enabled me to have more free time. They're here for six hours so it allows me to not worry about my mom in that time. They could provide more experienced caregivers. They could have more training before they go into the homes.

They gave good care. I like the customer service and the way they worked with us.

BrightStar Care could make my life easier by being more reliable and assigning the same caregivers consistently. I would recommend BrightStar Care more if they were more punctual.

The agency helped me the most by having caregivers that are good at their jobs. I liked this agency because they were personable and professional.

They could have had a greater impact by just showing up and doing what they were supposed to do. I would not because of what happened to me. No one ever showed up but one day.

They could have paid attention to the client and his needs more. They didn't have the right staff to send us.

They have been wonderful. They work very closely with us to make sure the aides are a good fit. They were very good with being flexible with her schedule. We are very pleased with the company. I like that they have been extremely helpful for my mom. My mom has had excellent care.

Some of the caregivers have been very rude. With any home care, consistency is always it. They have sent us a lot of caregivers, and I feel like with so many people the proper care can't be done.

I didn't need much from the caregivers, but they helped me out. They are efficient.

My father fell, and they have been helpful in just being there to help him. This is my second time using them, and they are very responsive, and they were able to provide care for my father within ten hours of calling.

The caregiver that was not a good fit was extremely unprofessional and was extremely loud. She was rude and on her phone multiple times even though we asked her not to be. She refused to do what we asked her to do that clearly fell under her duties. We had two spectrums of care. We had a really good caregiver and a really not so good caregiver. They need to have more consistency.

They communicate with us. They are reliable.

The customer service is excellent. I like their flexibility.

They got the job done, but it was frustrating for me and my brother with the lack of communication. There were some communication problems.

My experience has been great thanks to the reliability they have. I like reliability.

Since they have been coming, I am not stressed out about it. I like them because they are very good to get a hold of and I actually talk to people.

Her caregivers were capable and caring. They were always responsive to problems, and they always called me when there was problems.

The services lessened our burden. They are very competent and communicative.

We only use them intermittently, only when my dad needs to go out. The most helpful thing is the care they give when he is out. They are reliable and they go above and beyond in accommodating you.

It is frustrating on my life. There are a lot of no shows and no consistencies. It is not dependable but we have a few good people. They could be more consistent, upfront about the process, and have more communication.

Some of the aides did not interact her. They need to have consistent aides.

Tell the caregivers to clean up after they cook. After the aides use the stove, they don't clean up.

They have helped her have a good life! They provide her with a good connection. I like that they are very responsive.

They are wonderful. They help him with showering and dressing. They respond quickly to any issues.

They need to educate the aides and make sure that they understand senior care. They need to have respectful staff members.

They have been good. They have friendly employees.

They should have been more prepared and communicated better. They did not show up for the shifts needed.

It was only two nights and my husband died 2 hours in after the second night. It was short period of time. They were the only agency that I could get service from.

I couldn't have done it without them. The workers they sent were excellent. They were attentive, caring, and very supportive.

They give good care, my mom is happy with it. I would tell my friend that the people are nice and attentive.

The communication has been good and they are flexible. They address issues immediately. They are dependable.

Jennifer is available to help, and the nurses are always able to help. If we had an issue, they called us back right away. I have liked most of the nurses, Jennifer is great. Whenever I have a problem, they have been helpful.

Even though my dad was ill, he recognized that they were there and was glad that they were. They were immediately available.

It depends because some are great and some of them seem a little scattered. It varies on the caregiver.

I'd like their helpers to be vaccinated.

They were there with my aunt and made sure she had her meals. They were easy to deal with.

It allows me to balance my days while not being stressed minute to minute. I like the quality of the technician/nursing care that was provided.

They provide meals. They are communication and good coverage.

I think they should be on time. There were days when no one showed up and everyday they were late.

We were caring for my father-in-law. It has freed up some time. We are still pretty new. We are still working things out. So far, it has been great. It would be really cool if we could see 3 particular caregivers. It seems as if it is always someone different coming to the house.

The two caregivers I had from bright start helped a lot. They have made my experience positive by providing them for me. When someone is not available, they had a lot of difficulty finding someone to fill the shift.

I would like them to not fall asleep on the job. I would like them to improve on having better trained caregivers that can work without me telling them to.

She liked the person. There was nothing else they could have done. It's very user-friendly. They kept in contact with me constantly until we got everything set up. It seemed well put together.

We love that they came when we needed them and they came on time. I like that they are on top of things. They are reachable at the office.

They are good at getting people over there to her. I think they are doing really well so far. I have gotten good feedback from her.

They were overseeing her in case she had a fall. It was as security blanket. They have a nurse that gets a lot of detailed information before care starts.

I did a lot of the care, but they helped us a lot. The first couple nights they stayed around the clock. The night time care was really helpful for us. I like that the caregivers that they sent were just wonderful. One of the caregivers didn't show up but they worked hard to get someone to come for us.

Without them being there, she wasn't able to take care of herself. They made sure she took her daily meds. When there was no one else there, BrightStar Care stepped in.

They were trained aides that could come into a COVID positive home where others could not. They were very willing to help with anything, they were willing to help out with everyone in the house.

Some caretakers have helped, and some caretakers make it worse. They could be on time. They could do more than playing on their phones. I would like consistency.

The caregivers are understanding and empathetic. This agency takes charge. They have been able to provide us with everything we need.

They allow me to continue working my job so that I don't have to be the full time caregiver. They have lower prices and work quickly and urgently. They have met all of our needs so far.

They can provide consistent coverage to support my father. They can be having their aides show up on a consistent and timely fashion. I understand it can be difficult during this pandemic.

I don't have to do things because they help. I don't have to worry. They're very customer focused with our needs.

It was a complex series of events, but they've been very helpful in helping my father. They hear the families concerns and needs and they go above and beyond to help their clients. They've given me good nurses and they were always available. I was able to meet the owner and the scheduler. They care about their clients and the caregivers.

I appreciate the amount of care and attention to detail. They're pretty dependable.

He gets a lot of help from her, and they help with personal errands. I had problems with the scheduling at the beginning.

It's helped me because I don't have to be over there as much. For my mother it's been God-sent, especially during COVID, that she's had companionship when we couldn't go. They've been responsive to my requests, even when there were glitches.

I think just having someone there to assist her is helpful. I would like better communication to the client's family.

I am out of state and they were able help her recover. They were caring, patient, and accommodating.

In light of the virus, they have given her human contact. They help her with physical tasks she can't complete herself, but companionship is the big thing for her. I like their care.

When I do speak to somebody and I explain the situation, they try to act on it and get it done immediately. The people that are coming to take care of my mother are very caring and they seem to be pretty knowledgeable, which is helpful since I cannot do it.

The client did not feel comfortable having somebody taking care of her. She was hard to deal with, but they were able to handle her and take care of her. They are very accommodating.

They are attentive to all the issues that had to be dealt with. They made positive recommendations on what to do and not do. They have good quality of nurses.

I didn't have to worry about sitting with the client all day. The client was happy. One of the caregivers had the client during the day. She took her outside and sat and talked to her. She called and asked what she could do. She did laundry and everything.

The people I called at the company, the scheduler and payroll coordinator. My mom had a great deal of different aides coming to her which was confusing for her because she was foggy. It would be nice if they could have the same aide come.

They had a positive impact on his life. It was life saving, we really needed the helps so it was really appreciated. They were quick to get us help on short notice.

The responsibility is on my mother in law's part as well. They could have had consistent reinforcement of who they are and why they are there, especially with early on set dementia. The initial point of contact was great. Sometimes the response from the office was slow but I got everything figured out with my initial contact again.

They kept her company and helped her to understand her limitations. The caregiver was a very nice person and was very good to my mother.

They accommodate my needs. I have found them to be very responsive and to meet my continuous changes.

It is convenient for her, because she doesn't have to be consistent with it. She can get to her appointments with them. I like the fact that it is affordable for us to use in case they don't have family to take them to their appointments.

The one person who is there right now Sunday through Friday, and we like her a lot. They could have people show up when they are supposed to.

The aide had formed a really good relationship with my mom. They could have better communication.

We depend a lot on them to have someone here all the time, and there are so many instances when things don't go right. I'd like a more permanent caregiver. The CNAs are not trained enough. They need more training, especially the females who don't seem to know how to clean other females. It takes two people to get my mom up in bed, and it seems like BrightStar can't do it on their own.

They should provide help that could communicate better with the elderly. They were not consistent and sent a different caregiver every day, and that made it hard for us.

They were always on time. I liked that they always answered the phone.

The only thing they did was to be at home with my husband. Early on some people took him on a drive, but they stopped. The main problem was the turnover in caregivers. Every day was a different person. They would promise someone and someone else would come. Some people barely spoke English. We saw many many care providers. There was no consistency and the price was extremely high, even the highest in the market for the area.

They look after my mom. That takes a load off of me. Sometimes, they don't show up, or they call out sick.

I need to do things at home, and when I am here, he wants to be with me. They are not doing much to engage him so that I can have time alone at home. My issue has been that it has been 6 months, and we still don't have consistency. I have tried to make our schedule work so that we could have people come back, but they don't. My husband needs some consistency.

They really want to know my expectations and try to do what I would if I were them. I like how courteous and responsive they are.

It frees us up from having to be the only ones who can take her out, and it alleviates us from having to schedule that time. We do other things with her, but it is a scheduling convenience for us. It makes her happy to go out, go shopping, and have her for four hours every week. Administratively, it was easy to set things up for Emily. They are the only company that provides transportation.

It made life easier because I had help with taking care of my husband. They always had people available.

I've had some issues with communication and follow through. I have a very stressed mom, and she is a tough customer, but there have been issues with care quality. I met with BrightStar to try to come to an understanding. They told me they were going to address it, but we had another blow up today. Mom is picky, but there are also issues with the company as well.

It was positive. It would have been nice to have more of the same personnel coming instead of substituting out every day. They did what I felt was their best. They had personal attention to our needs.

They need to take more initiative of what is going on around them. They need better communication and better calibration of the people that they send.

They are totally responsive and nonjudgmental to my family. They are very responsive. I just had an issue with one of the caregivers, and they were very receptive to the change and it did immediately.

The person who takes care of my brother-in-law can take a day off, so they can have peace of mind. It's easy to communicate with them, they listen to us, and they always accommodate.

They take care of my medications. They get good personnel.

The top three caregivers were really good. Some of the people were outstanding, but some other caregivers were not very good. Out of the ten we had, three were good caregivers.

He has a head injury, and they keep him organized. The communication and follow through is pretty good, and they solve problems.

My loved one has to have 24 hour care, so they fill in for those hours. I like that they seem to have good people as well as good customer service.

They helped tremendously when they were here. They helped me because my loved one was in a lot of pain and they all had a gracious attitude. They would help me with the laundry and the beds. It was more than I had ever expected. Every one of the caregivers was caring and very professional.

They've communicated with us pretty well and we know who is coming. I think that they would need to have consistency and quality of the caregivers.

I didn't have to worry about my mom every minute because someone was there. The caregivers were reliable, kind, and helpful.

The care is mostly for the family. It is comforting to know that they are safe and I like that they do background checks. Everyone is very friendly and accommodating.

They helped with their ability to have Betty continue living where she wanted to live. They are reliable, communicative, and have great response time.

They feed her lunch. I think some of the aides are too tired. They work a lot and don't have very much energy.

They give her personal care, such as showering and dressing. Their services are professional and reliable.

My mom is just difficult to stay around and get along with, so there was not much of an impact. I would them want them to be less expensive.

They help my wife function around the house and eat properly. They are prompt, friendly, and hard-working people.