Visiting Angels of the Berkshires

  • 197 South St., Bldg. A, Pittsfield, MA 01201
  • (413) 344-9281
  • 4.7 ( 96 reviews )
  • Home Care

Related Costs

Description

Reviews

4.7 ( 96 Reviews )
review users
Anonymous_6972
February 16, 2023
It reassures my family that someone is here. We are getting used to the idea that we will deal with the things that have to be done. I like that they respond to telephone calls very quickly. The service that I am giving has been fine and is satisfactory.
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Kim G_15
February 16, 2023
My father-in-law says the caregiver is god-sent. We are looking to increase her hours. I have recommended them before.
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Erika_1
February 09, 2023
She is only here two days a week. I like that they are honest and helpful. They are great to work with, they are easy to work with.
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David M_63
January 24, 2023
They help her out with many things. They help with shopping. The most important thing is that they provide socialization that is lacking in her life.
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Joe K_9
January 13, 2023
They are there when we need them. They come, help by talking to her, and help her with toileting. I really love Becky, our caregiver.
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Daniel O_4
December 21, 2022
They have really good communication, and they are flexible. They communicate well with anything.
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Dave F_1
December 13, 2022
The provider has helped the most because she is compassionate and loving with my parents. I like this agency because I like our caregiver and it is a pretty well-run agency.
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Paul P_7
November 29, 2022
They care for my mother. They were easy to talk to, specifically Sue.
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Kathy L_26
November 21, 2022
They give me eleven hours of companionship for my mom a week. I like that when I first reached out they did a great job, and they also offer the options for the insurance to cover the services.
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Phyllis R_9
November 01, 2022
The provider is helpful conversing with my husband and it gives me free time. Our workers are friendly.
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David P_33
October 27, 2022
The agency sends caregivers that cook my meals. I like how the agency does what they're supposed to do.
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Anonymous_6477
September 26, 2022
They allow me to do some work and help out with basic chores around the house. I think the quality of care has been good and fits our needs.
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Anonymous_6526
September 19, 2022
They help her with doing dishes. I like that the girls are very competent and kind.
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Jerome P_2
August 10, 2022
I do not have to be there every single day. They get back to you quickly if you have any questions.
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Donald S_27
July 26, 2022
They help me in the first hour of the day; from showering to dressing to making breakfast. I like their ability to be on time and send competent people.
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Charles L_6
July 21, 2022
They are willing to do whatever I ask them to do, and they correspond quickly. I like that they cover small problems and see that you are tended to.
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Kim F_7
July 14, 2022
They have provided all that they can. They are receptive to my mom's needs.
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Robin M_9
June 21, 2022
It's reassuring knowing that there's someone with him. They're very accommodating and great with communication.
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Stephanie S_8
June 14, 2022
She helps with daily activity. I like that they are efficient.
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Anonymous_6042
May 23, 2022
It's good that he has somebody in the house with him. I feel like they are here when they are supposed to be.
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Linda B_48
May 16, 2022
They allow me some time. The gals are friendly and good with my dad. They're patient, prompt and reliable.
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Joanne S_13
April 26, 2022
I can count on them being here so I can go out. They are reliable about getting me someone every week.
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Paul H_19
February 23, 2022
They take him out to get necessities. This makes him feel more independent. Sometimes their communication could be better, like caregivers calling out at the last second. I have to contact my loved one ahead of time to let him know. Visiting Angels doesn't give employees work phones, so I can't direct directly with the caregivers, and that's ridiculous. That's a policy, but I know from experience that that's not that expensive.
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Mike G_18
February 17, 2022
They've been here when I can't be. I like how prompt they are. They aren't late.
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Pat M_14
February 09, 2022
It helped us be able to go and do other things we needed. They were always treating him with respect.
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Ron B_9
October 15, 2021
They call me whenever I need help. They are quick to respond. The care givers are very friendly and very attentive to the patience need.
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Cameron N
October 14, 2021
They walk with him. They help him out on his everyday life. That gives me time to do what I need to. They take care of my brother.
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Christine_1
September 25, 2021
I trusted the person and it was good to have my husband have an attendant since he cannot be left alone. The management was very courteous, professional, and prompt. The caregiver need to be supervised.
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Holly R_1
September 17, 2021
They did everything my mother couldn't do. I like the people who worked with my mother.
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Brooks K
They helped with household tasks like laundry and bed making. I liked that they were easy to work with. Most of the caregivers were kind and good.
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Patricia P_22
August 13, 2021
They took care of her personal needs. Our caregivers were very professional. They were caring and kind to my mother.
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Anonymous_5029
July 16, 2021
They're very caring and considerate. They were not intrusive I was uncomfortable because I haven't had anyone come in before. But the care was still good.
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Anonymous_2767
June 29, 2021
She has specific line up of what she does. I like how easy it has been.
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Anonymous_3010
June 23, 2021
They give me an opportunity to go out and do some things I wouldn't normally be able to do. They could have more training for their caregivers.
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Peggy B_15
April 30, 2021
They make life easier because I can't provide all my needs for my husband, so they take care of things for me. I would recommend them because they are very responsive. When I call, they do the best they can do. They are responsible and responsive.
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Michele G_2
April 27, 2021
I like that they are responsive to my needs. I find that the people who come from them are well trained.
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James D_36
March 30, 2021
They take a lot of the slack off of myself. I wish they could get transportation services.
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James E
February 24, 2021
They reach out to a doctor or emergency room or things like that, it was outstanding. There was an incident where he had fallen and was really sore. I contacted them and we thought calling an ambulance was the best option. However, she also went ahead and called the emergency room and that was really big. I liked their ability to communicate and willingness to be flexible.
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Mary R_37
February 20, 2021
I have my caregiver cook for me every Saturday, so I'm eating well. They are very efficient, they go above and beyond, and I like my caregiver.
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Magda T
February 16, 2021
He is always available to help me when I call her. The provider helps me when I can't, like with his hygiene. I like how they are prompt and they are always on time.
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Christine M_7
January 15, 2021
We would not be able to take care of my parents without their care. I am over 5 hours away so they have been helpful about taking care of him. For example, if my father is having issues with his eyes they will tell me that they are setting up an appointment for him. They have worked with us totally even on days that they would call out. They are good about finding someone else.
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Cheryl C_4
September 10, 2020
They do food prep, shopping, and laundry. They have been very consistent.
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Sue C_8
September 02, 2020
It gives me a chance to get out. It gives me relief. They are very accommodating and they have people that my husband likes.
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Barbara M_31
They take care of the client, otherwise I don't know what I would do, she would be in a nursing home. They need more people, I know it's not their fault. It's just hard, because people move on and leave.
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Dan S_9
August 07, 2020
The caregiver was very compassionate toward my mother. That was helpful for her. They were great. Sue, the manager, is very professional.
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Ada A
August 05, 2020
They could occupy my husband while I do the things of that I need to do. They are available and all the things they are able to accomplish.
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Phyllis H_2
July 27, 2020
I'm all alone, so they have been very helpful. I like that they are always on time, cheerful, and helpful. There's nothing I don't like about them.
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Lisa B_11
July 16, 2020
They are good because his A1C went down. They are doing what we asked them to.
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Crystal W_2
June 29, 2020
I was able to get more rest with the help. They were able to come through when I needed someone.
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Anonymous_2919
June 08, 2020
I wish we had more time for him to interact with her. We were starting to get into a pattern with her but then COVID-19 hit. I'm very impressed with her though. He interacts with her in the car and remembered the routes. I was happy with the care, I just wish we had more of it. We've been very impressed and pleased with the services. I think she picked the best caregiver for his needs.
review users
Carole H
May 07, 2020
They helped the most by giving me time to do things at my leisure and pursue my hobbies. I had two or three girls and all of them were cordial and willing to do anything I asked. I was very comfortable with them.
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Karen M_22
April 07, 2020
At this point there's really nothing improve. It's all up to me with what I want her to do. I think they do a good job. They are easily accessible and I've had no trouble finding replacements.
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Julia W
March 04, 2020
They bathed him. The supervisor emailed me someone else's information.
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Rosemary H_2
March 04, 2020
It helps us both tremendously. I love the girl who comes, my mom likes her a lot.
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Dorothy K
March 02, 2020
It puts my mind at ease knowing that somebody is there to take care of her. They do exactly what they advertise they do. They have compassionate caregivers.
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Jackie C_5
February 21, 2020
It's huge because I'm in Florida, and they are in Massachusetts. I like the communication that I have with the people.
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Russell W
February 05, 2020
The caregiver did everything that was asked regarding the housekeeping and preparing meals. The caregiver could have been less rude.
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Anonymous_3127
January 21, 2020
They are available when we needed them. They were very responsive to our needs.
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Eugene E
January 06, 2020
They come in, do exercises with him, and they wait on him. They also clip his nails and do anything that he wants to get done. I like that they are very good with anything that I need, and I have had good luck with the caregivers they send.
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Anonymous_2754
November 18, 2019
I need some additional help. I am very happy with the person that I do have.
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Stephen P_4
November 12, 2019
She really does need to connect with somebody. They have a lot of patience with my mother, even though she is pretty tough.
review users
Anonymous_2706
November 04, 2019
They could have had an aide at a more convenient time of day. The people in the agency could have a better attitude. They were good, but every once in a while they seemed to be patronizing.
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Earl S_1
October 21, 2019
They were more for companionship than anything else. They are fairly reliable, and I felt that my mother was in good hands.
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Marie S_5
October 15, 2019
The caregivers do whatever needs to be done when my mom requests something. The agency works very well on filling in the schedules. I need care for my dad morning and evening, so it's very important.
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Stacy M_1
October 01, 2019
They take her shopping, and that makes my mom happy. There were a couple of bumps at the beginning with scheduling. They had someone available, and then the person could not come or had been double booked. Then they quit. The communication around that was a little poor. I do understand, though.
review users
Tammy P_2
October 01, 2019
They helped with meals. They helped with caring for him in general. They helped maintain his safety. The actual qualifications of the workers could improve. We had a couple that were not CNAs and were not as experienced with dementia patients.
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Pat M_5
September 11, 2019
It was my husband's last days, and they provided the practical support I needed for that. I was very happy with the people I dealt with in that location. They were responsive to my needs.
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Anonymous_2549
September 04, 2019
It is rather difficult because I don't know who is going to show up. I need somebody when I need somebody. I had asked them for three days a week. I need someone when I end up in the hospital and when I am very sick. I need them to send somebody so that I am not alone. They need to follow my directions and not their own. I am the one paying, so I should have some say in what happens.
review users
Arthur B_9
August 16, 2019
We couldn't have asked for anything better than what they did for us. They did a phenomenal job for us.
review users
Harold H_4
August 16, 2019
We could not have done it without them. They were gentle. They got used to our daily routine. I learned from one of them how to be a better caregiver, myself. They had great advice. They were kind, they trusted me, and they gave us our space when we needed it. They were just very caring people. It would not have been possible without them.
review users
Judi A
July 16, 2019
It was wonderful. They did everything I expected. The amount they were charging according to your income needs to be changed.
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Anonymous_1929
June 26, 2019
I have a feeding tube and they help me with that. I think they need to pay more attention to the time with the patients, in accordance to the client's needs.
review users
Sue O_2
June 13, 2019
It makes it easier for my mom to function. They saw that my mom was behaving differently than usual, and they notified me about it. I like the people that are working with my mom because they are very attentive.
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Barbara C_27
They kept her company because she was afraid. Unfortunately, the last couple of days of her treatment were less than satisfactory because the aide didn't show up. She had a family thing, and they didn't find a replacement.
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Anonymous_1851
May 24, 2019
In my case, it has improved my life by giving me time to do things I need. The quality of the people and staff is great. They are professional, qualified, and experienced.
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Christine D_1
May 14, 2019
He does not get daily care, just two times a week. The person that I work with from the center in the falls has done wonders for us. I would like them to have more availability of aides.
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John & Irma S_1
They help me the most by keeping my house clean. They are very efficient.
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Kim &
The impact has been very positive. The caregivers make things very social for my aunt. They keep her company, but they also ensure her safety. Her fall risk is getting better I think. They are always there for her to make sure she is safe when she gets up to go to the bathroom or makes a move. Because we are on 24-hour care, there's a lot of hours and days to cover. I would tell people that they are always available. There have been very few circumstances where they are unable to show up to do the job. That is a big deal for families who work, have children, or have other obligations. They have been taking care of my aunt and uncle since October. In the scheme of things, it is very amazing!
review users
Darrell _1
February 22, 2019
They made it as good as it could be. They didn't have to do a lot, they mostly fed him and made sure he was comfortable, got him in and out of bed, and helped with toileting. The office part of it is mostly what I had issues with. The care itself was wonderful.
review users
William R_4
February 14, 2019
They need to do what I hired and expect them to do, like making the bed. They don't finish the job. I'd like better quality of the caregivers that come here. I want them to do the job they're hired for.
review users
Heidi U
February 04, 2019
They are here, they fix dinner, and they make sure that my loved one is in her pajamas before bed. There is only one person that can help us, and it is hard for that caregiver to get here for us. They usually miss one day a week.
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Kate P_2
January 14, 2019
They check in on her. We are all worried about her because my father passed away two months ago. They take her grocery shopping and escort her to lunch and do light housekeeping. They are very responsive and have really developed a nice relationship with my mom. She is comfortable having them around. They are reliable and kind and seem to love what they do.
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Carmella B
They help me get dressed and they help me shower. They do the best they can do. They are very nice people and I like them.
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Carol B_7
September 17, 2018
It helps my stress level because I am a caregiver 24/7. It helps me get away and have some fun. I like their policies and I like that they always have the people meet their clients.
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Linda W_2
September 07, 2018
They could have more of a sliding scale when it comes to price. They only have a fixed price, which is nice only if you can afford it. Their effort to try and keep staffing consistent makes them great. They also try to replace caregivers that don't work well.
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Tammy W
September 05, 2018
They help me so I know that she is taken care of, and I can continue to work. They are very accommodating when I need something changed.
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Laura C
August 16, 2018
They should have been more insistent with the care. They were flexible and friendly.
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Karen K_13
June 26, 2018
She is just someone there to talk to her and be there for her. Now she is bathing and helping with that. They truly care about the person, and they seem to want to know the person.
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Kathy C
June 08, 2018
They could respond to the needs of the family and patients, but it gives me peace of mind to know that my loved one is getting their medication. Their communication is inadequate, and they don't respond to input from the family.
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Erika S
May 18, 2018
The services are making a big difference, but kind of frustrating. The frustrating parts of it is keeping consistency. I like that the person who runs it is very responsive.
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Irene M
April 13, 2018
They have been very respectful of the people they are caring for, they are very knowledgeable, and they report anything that is happening. Without them, life would have been not as possible. There wasn't quite as many hours.
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Bev L
I like the owner. The scheduling has been a little bit of a problem. She is my mother, and I don't have to be there. I can do other things when the caregivers are with her.
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Sara S
February 05, 2018
They are reliable, flexible, and extremely supportive. The aides that they have brought in have improved my husband's quality of life, and they are reliable.
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Anonymous
November 13, 2017
I would recommend Visiting Angels to others because they have been good at fitting in extra appointments for me when I need them Visiting Angels has been very helpful. It makes things easier because I know someone is looking after my loved one and they keep me updated on things.
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Mary A_34
November 07, 2017
I would tell someone that Visiting Angels does not have a good office staff to work with. Visiting Angels makes my loved one's life easier by having companionship and taking care of less responsibilities for my loved one.
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Gloria L_2
September 25, 2017
I would tell a friend that Visiting Angels is very caring and good. The owner really does a lot of work to make sure that they have good employees for their clients. My loved one is taken care of and I can relax because the caregivers from Visiting Angels do things with him that make me happy.
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