I hired BrightStar to help with the care of a friend in the mid-stages of dementia in August 2021. The very 1st visit had to be canceled because the aide arrived 2 hours before her scheduled time. We absolutely LOVE the current aide who has been coming the last 3.5 months. Absolutely no complaints about her what so ever! The company itself is other issue, Already on the 3rd scheduler since August. Scheduling is inconsistent. When the regularly scheduled aide has a day off they do not have anyone to send in her place and we are left without care. Since personal care isn't required at this time I feel that my friends care isn't prioritized. Yes, I have talked with them about being consistent multiple times & yet I get a call on Monday, Nov 8, 2021 informing me that no one will be there on Thursday & Friday (Nov. 11 & 12) The only thing consistent about this company is their ability to be totally inconsistent. I explained to the aide last night that as much as we love her we will begin the process of looking for a new company.

We have just started using BrightStar Care Valparaiso about two to three weeks ago. They offer a wide range of services, like a skilled, companion, and just well-being checks. They are easy to get a hold of. It's easy to schedule. That was the only place that I could find that would be able to help us. I didn't realize that I was asking on such short notice, but apparently, I was, so they were able to assist. They are good communicators. My father said every one of the people that came was very nice, and he enjoyed their company. They came in for six days, twice a day for two hours every time. It was short enough notice that they did the very best that they could to accommodate and cover every shift and they were able to do that. Three different people came that I am aware of. It was pretty short notice, but they were very accommodating. They did a really good job at getting things covered. For the peace of mind that it brings and for the pleasure that it brought to my dad and the ability for him to have some independence and someone to spend some time with, it's a good value. It's hard to put a price on that. My dad's kind of a grumpy old man, and the comment that he made to tell me that every one that came, they were all very nice and he enjoyed their company, so to me, that's invaluable.

Actually have someone help me and not leaving tripping hazards so I do not trip and sprain my ankle. They don't listen, I have not been able to take a clean bath. I am sorry my house is a mess. My husband is a mess but I need help. They need to improve scheduling, wearing masks and having employees actually do work.

I like that she goes out with him to walk. I think we have had really good help, we haven't had any problems.

My nurse is fine when she is here. They should be more punctual.

We generally have two girls who come out, and both of them are familiar with my mom's equipment and the severity of her condition. I can say that I do feel like the scheduler works really hard to make sure our requests have been filled.

It is needed. The nurse will watch her while I am out. It allows me to get out. I just like the nurse and what she does for us.

They mostly help me bathe. I like that you can call them 24/7.

One thing is that they give me a bath and the other is helping me around the house. It takes some of that stuff off my husband because he would have to do that. She is helping me with all that. The people that I've had were very helpful and whatever I ask them to do they do it. Sometimes when they do get here, maybe they're new, so they didn't know what to do.

They never got anything right so the services were really hard for me. I didn't know who was coming or going when? They don't listen, they just do what they want to do.

They help with her range of motion and change her regularly. I like that their aides were allowed to do everything because they are accredited to do so. I have never had an issue with any aide they have sent to my home.

Everyone has cooperated very well and I am very satisfied. They are very good about following up with me.

I like that they are here on time. I like that they are very nice and the help is good.

They help me around the house. I like that the people are friendly.

They switch the hours all the time to be able to fit the different people to find us the best person so that makes it hard on me. If I have trouble with one of the caregivers, they will keep switching them until we find the person we want.

She is the cleanest and the most reliable aide I have ever had. I like my aide. She has done more than what has been expected of her.

I get to do things when I need to without having to worry about care. They are easy to work with.

They help the most by being right here for me. I had direct contact with my nurse and local agencies. I like that they come here to the home and they go above and beyond. The caregivers really care for me.

It helps me, it prevents me from getting encephalitis. They are providing me with the infusions I need.

It was most helpful that they were taking care of my wound so it wasn't getting infected. I like that they are very professional, and when they come in they are thorough.

It works really well when they find a caregiver that's a good fit or match for my loved one. They could improve their communication from the office and provide background information on new caregivers.

They need to have employees that are fully aware of what they need to do and do it. They need to be more organized when it comes to scheduling.

For the hour and a half to two hours they're here, it gives us a break from constantly having to attend to my loved one. The agency has been really good with my loved one.

They come to my house and take care of me, I do not have to be around sick people in the hospital. I just stay home. They are always on time and they let me know what is going on.

They come to my house and take care of me, I do not have to be around sick people in the hospital. I just stay home. They are always on time and they let me know what is going on.

The aide is always here when I need him. He gives him quality care. Anything I am not sure of, he educates me. I am satisfied because I don't have to worry about back to back conversations with them.

They've helped me with my sight and just singing with me. I like the therapy that they provide.

They are very thorough in what they do. They come twice a day to change dressings. I would tell a friend that they have qualified and caring people.

I can't walk or stand very long. I'm moving. They help with that. I don't have working limbs and can't lift more than 2 pounds. My garbage is over 5 pounds. I just got home from the hospital. They're very good to me from the office staff all the way down.

Our nurse would call her kids at work and cuss them out at our home. They stressed me out. Our nurse was taking on more clients, which caused her to not give the best care to us. They did not give us set days, and the company I have now thought that was ridiculous because you need set days for infusions.

The caregiver does what I can't do because I get out of breath too easily. The caregiver that comes gets the job done, and we will shoot the breeze for a while.

The caregiver is great and does what is needed. They should improve the communication. They don't seem to communicate well with each other and they don't communicate with me well either.

They give me a break when I need. Since my son's grandma is the one who is providing the services, I feel comfortable. There was a little confusion on some things at first. I was already receiving care, and they called me asking if I still need it. They were not aware I was already receiving it.

Without my home helper, I don't know how I would survive. It has been a great assets for me. They could improve the communication from the office staff.

They always switch the days I get my infusions. I usually try to tell them to give me a Wednesday or Thursday, but she has to call and push back a lot because she has so many patients. I think they need to hire more nurses. The nurse I have right now is getting slammed with patients.

I work, and I need someone to adapt to his lifestyle, and they do a great job at doing that. I like that they have people come out and meet him before they become our care provider. That is very important.

The scheduling caused a lot of distress, which would make my mother cry because she was worried about the schedule. They could improve the scheduling. I would make the schedule out with the lady who was scheduled for the month, and the caregiver would come in and say they took them away from me.

They help with homework and entertainment. The scheduling needs to be improved.

They keep him company and keep up around the house. They are reliable.

It's nice to do the services in my home. It's nearly impossible to do it anywhere else. I liked that they hired a good nurse. I don't know the company well, but I know my nurse is happy working for them.

It has been helping me because I have a lot of health issues, so I don't have to do as much. So far, I have had great contact with the scheduler, and she has a lot patience with me.

They have helped with safety. You can tell that they are caring, friendly, and compassionate.

The nurses that we do have are wonderful. They picked the perfect match for us. I think that they could give more opportunity to have more nurses available.

They are helping me by giving me an infusion and keeping me company. They are absolutely fantastic. The nurse they sent is great because she is fun and talented.

They have made my life easier because I can get my medications in my own home. My nurse, Brenda, is excellent. I love her.

It had a big impact because I live alone. When they come and buy food for me, it's wonderful because I can eat. With them, I was able to have food. They would clean the kitchen and vacuum. At this point, I would not recommend them to anyone because they disappoint me so much. They handled it so badly.

I have assistance with my son. It allows me to leave the house and do things on my own and relax. They need to have more aides.

He has saved my sanity. He keeps my dad clean from head to toe. He used to help him shower, but my dad can't shower anymore safely, so he gives him bed baths. The caregiver we've had for a long time is awesome. He is overqualified and I can't say enough about him. He is diligent and my dad loves him, and he is trustworthy.

She helps me get out more. I liked the staff members. They are really nice.

They have somebody where when I need them. They come on their shift, and I have had some nice ladies come in. They have someone come in when I need them.

I needed help with changing clothes, dressing, and cooking. I wasn't with them that long. There were some I was happy with and some I wasn't. It was a personality thing.

He is very high functioning, but the caregivers they send are very good with him and very attentive to his needs. They tend to have a high turnover rate and miscommunication with their schedulers.

It is usually great, and the people they send out are wonderful. We did not have respite for seven weeks because they could not find staffing.

There is one caregiver that is excellent. He communicates with the family, which is essential. The others are poor. They need to improve the diversity of their capability. If they say they have care for an elderly person, they need to send qualified caregivers to give care to him.

She needs a lot of skill, so sometimes they send me someone that I have to train myself. They could be more little knowledgeable. I like the girl that has been here. She is very responsible.

I am dealing with cancer, and the care I am getting that is not as big of a concern as it was. I have them do an IV infusion. They just bent over backwards to meet our schedule. They are very professional, and it is an outstanding experience.

I only get three hours a day. I can go to the mailbox, but I am afraid to go to the doctor because it might take more than three hours. I am grateful for what I have. They have helped me so that I don't have to give my dad a bath every single time that he needs one. He is bed-ridden and incontinent. They come once a day Monday through Friday, and they bathe him. It makes it so I'm not bathing him multiple times a day. I would like them to improve their communication and their nurses. They don't seem to be able to keep nurses and customers suffer from that.

My mother has dementia and there have been a couple people from the agency who didn't know what to do. I think they should receive more training about Dementia. The only problem that I have with the agency is that we had about four call-offs in a row in January. Part of it was weather related.

The scheduling was horrible. They said they had certain hours covered when they didn't. They never called to say if someone wasn't going to make it. They weren't organized. They don't train their employees enough.

They do all the things that I have asked them to do. I like that they are always on time.

The infusion that he had helped the most. They could improve the caregiver's appearance. One of them was fine, but the other one was not dressed very professionally.

This organization is like a gift from heaven for my husband and me. We are so lucky. We had been with home health care before, and it was a nightmare. We learned from them, and never realized that there was an organization like this one out there. They need to improve their scheduling, but the physical therapy has helped me.

I found out on the third day that the caregivers do not go through a thorough screening process like I had been told. It was such a shock that it profoundly affected us. I was seriously disappointed in what I had to deal with at this point in his care. The third day, they sent a lovely woman, and I found out her story. She assured me that she had never gone through any of the process that they told me they did, such as training the caregivers, background checks, and so forth. That put an immediate hold on my ability to trust them. She emailed me a week later saying that she had quit working for them because she did not want to be affiliated with them. They should run a legitimate agency. The people should be qualified and should be certified. They should not be on drugs or have a criminal record.

They have helped me by keeping my loved one clean. I would tell them that they do their job, and their people are friendly.

I don't have one particular thing, but they are very nice to me. They are nice girls and very talkative. They do what I ask. They could do a better job cleaning. They just sit and don't work.

He doesn't have to worry about anything while they are working with him. They are prompt and on time. They do anything you ask them to do.

I need the help because there are things that I cannot do. They eventually get someone out, but a lot of times, they just don't show up. They can't get people to come to my house, and when they do come, they don't act appropriately. The caregivers are late a lot.

I get changed regularly. I receive good care, but the caregiver just walks in my house and doesn't speak to me. I'm not an Alzheimer's patient, I can be spoken to.

I need them there, and there ain't no doubt about. The housekeeping has made my life easier, because they help me with daily living. They need to have a better caregiver staff.

It has helped me a lot so far to have personal help. It took me awhile to get used to having care, but I am grateful that I have it now. I have been with them a short time. They make me feel comfortable. It is new to me, but everything is going good.

When they have actually shown up, it is great. They do a good job and everything I need, but they don't seem to stay more than two shifts. They have extreme difficulty staffing my hours.

The caregiver is very good at what she does and know how to do it. They are very sharp, the girls are good, when they find someone that suits me, they keep them with me and that is the hardest thing for me when finding an agency.

They helped me with my bathing, to keep my wound dry, they changed the wound, and put on clean gauze. I had a favorite out of the three caregivers, but they all did well with me.

My father works, so it makes it easier for him to work if somebody else comes in to watch my brother and give him a bath. Sometimes the quality of caregivers are not all that great. They had backup caregivers, which was really good. They were able to get people if one caregiver couldn't be there.

They are highly dependable. I am under a lot less stress with BrightStar Care.

I really like them. Their staff is really friendly and helpful for us. If I have any questions. I can call them, and they will explain. BrightStar is a company who is between us and another company so they are very helpful with paperwork.

I have seven days a week. I am missing two days that I am not getting service a week from BrightStar. I am not getting services Sundays and Mondays. The caregiver I have now covers Tuesday through Friday and does half-days on Saturday. That caregiver is good, but I don't get the hours I need for three days. After 48 hours, there is a cut off and they don't pay any overtime. The cut off cuts off where BrightStar comes in. I don't get service for three days and don't get service in the evening. When I signed up, they told me they would provide that service, but are not able to.

They work around our schedule to come out. If she did not get her shot, she would not be able to function.

BrightStar Care's caregivers are incompetent and inadequately trained for my particular needs. I would like to have someone who is not negative and is better trained to help a blind person, and they should know more about technology.

The caregivers are exceptional, they go beyond just a job. They really care about the people. They just started doing care for me, but they've been doing care for my husband for a while. We are very happy.

BrightStar Care has changed since they merged and the care is now lacking. When BrightStar Care is able to provide us with care, it has made it easier by being able to provide one-on-one care when I have to take care of the children.

BrightStar Care is the best agency that we have utilized. BrightStar Care has made life easier by providing caregivers who are better, more qualified, and suitable for the job than other agencies.

BrightStar Care is pleasant, kind, and they listen to you. BrightStar Care has made my life easier because I don't fee like I'm in prison. We really had bad experiences with other agencies.

BrightStar Care is one of the best agencies. They are better than any other agency around here. BrightStar Care is having a hard time getting me enough staff to fill the needs that I have. I need to have them come more often.

I would recommend BrightStar Care because of the quality of care. The services give me an opportunity to get outside of the house.

BrightStar Care did their job for what was needed. BrightStar Care cleaned my house which helped a lot.

I used BrightStar, and I was happy with them to a degree. However, the cost was expensive and the minimum number of hours that we had to have is not necessarily what my in-laws needed, and so I was forced to turn to private duty care, which is a struggle for families to try and find. They were more caring than they were knowledgeable. They were very caring -- which was a good thing -- but short on training. They needed to be better trained. It was sufficient, but it could have been better as far as training goes.