BrightStar Care Central DuPage Wheaton
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- 416 East Roosevelt Road Suite 105, Wheaton, IL 60187
- (630) 260-5300
- 4.9 ( 100 reviews )
- Home Care
Related Costs
Description
Reviews
4.9
( 100 Reviews )
Craig R_4
February 14, 2023
The agency was easy to work with.
I liked that the agency got the appointment done with barely any notice.
Donna H_30
February 06, 2023
They have taken good care of my dad, and they help out around the house.
I like seeing how happy my dad is and the rapport between him and his caregiver.
Laurie M_6
January 20, 2023
They can just continue what they are doing with my dad.
I would recommend them because I don't have to worry about being there - they will be there.
Freda D
January 05, 2023
The caregiver does laundry for me and other chores.
My caregiver is wonderful.
Cari a
December 22, 2022
My loved one is 95 and on multiple medications which are very important, but they are right on that doing all the ordering, receiving, and then the caregiver checks every day to make sure he is taking them properly. They also make sure that he eats a hot meal, and he is thrilled with the food they cook.
I certainly recommend them, as the quality of care is wonderful, since it is balanced between professionalism and authentic care and love.
Anonymous_6766
December 09, 2022
The impact the services have had on me is a huge relief of stress.
I really like the quality of the people that I have met in the company.
Anonymous_6671
November 03, 2022
I get too many unnecessary texts and calls.
They need to teach their caregivers more etiquette.
Janice P_10
November 03, 2022
They are a very dependable company. I don't think I would have been able to get along without them.
I like that they are very nice to work with and dependable.
Steve S_25
October 21, 2022
They have improved their lives a lot.
The employee has been nice to my parents.
Erica S_3
September 21, 2022
These sitters allow my sister-in-law to go out and do things.
I like that we have had really great sitters.
Beulah M_1
They work with her and they try to get her to interact more.
They're very personal and they're not afraid to reach out with concerns.
Richard _9
August 19, 2022
BrightStar Care has made my experience positive by caring for my wife.
I like BrightStar Care because they provide satisfactory services.
Martin M_1
August 08, 2022
They monitor the client's meds and help her around the house, like tidying up her bedroom and cleaning the dishes.
I recommend them so highly because of the quality and competence of the caregivers we've seen.
Anonymous_6318
July 12, 2022
It's helping us a lot. They give us a break.
They're very good. They always have someone here and everyone that has come has been wonderful and helpful. They are patient.
Catherine K_5
July 12, 2022
They were very helpful, the quality of the care was good, and they did the best they could for scheduling, they were flexible to work with.
I like that they were very reliable and the quality of the people they had were good as well as easy to work with.
Beth S_10
The caregiver has helped my mom the most by getting her to interact with people and she gets my mom out of the house.
I like that their caregiver is very helpful for my mom.
Peggy L_9
June 16, 2022
They get him to take showers and to clean his sheets.
They are good communicators and they provide great care.
Dan C_10
May 09, 2022
They stopped in once or twice a week until the end and then the nurse was coming in daily the last week or so.
They seemed to be helpful and informative and were concerned about my mom.
Mary F_23
May 05, 2022
People are pretty available. If there is a delay in someone's arrival, they always get to me.
I've had the same caregivers for my entire time with them.
Tom B_25
April 27, 2022
The agency is helpful by having flexible scheduling and helping me when I am at work.
I like that they have good nurses, and they follow up with us. The quality of care is excellent.
Andrew H_6
March 07, 2022
The services were positive. It got her where she needed to be.
I would highly recommend the agency. I like that they communicated very well and took care of my mom.
Mel K
February 08, 2022
I am able to work to work without having to worry.
I like that they notify of us things.
Amy W_14
January 24, 2022
The services help me have more time to get things done, and with my mother it helped her with her dementia.
This agency provided us with a caregiver that was really good.
Kimberly S_6
January 04, 2022
They are very caring and trusting.
I like that they sent someone to talk to me about the service.
Sandy S_23
December 21, 2021
They provided interaction for my mom while I was at work.
I really like the nurse that came and did the initial assessment. Her follow up was really good.
Julie K_5
December 18, 2021
They are attentive to the needs as they are brought up.
I like the quality of the caregivers and if there is an issue it is fixed quickly.
Jim S_33
December 06, 2021
They gave me the ability to continue to work.
They have been good with my mom and my dad.
Pascal S
November 18, 2021
They help me a lot. Anything I needed, they did it.
I had 3 caregivers that were outstanding.
Irene M_11
November 15, 2021
I had an interview with the caregiver prior to her coming to my home, so I met her ahead of time.
They selected someone that met my needs, they had a personalized selection.
Anonymous_5354
November 04, 2021
One thing that the agency has done is that they have someone who checks once a month and if I have any concerns I can talk it over with her.
I like how they have managed to provide the caregivers that I need to come to my home.
Bob J_6
The client feels that if there is nothing for the caregiver to do on some days, that sometimes there is a need to entertain the caregiver. So we have been discussing that with the office.
They are easy to work with and are flexible with schedules.
Beth G_8
The agency could have the caregivers do more for Joanne. She still does a lot herself.
It was easy to connect with the agency and find a caregiver.
Mike B_17
August 25, 2021
All the caregivers have been great with the client.
So far the caregivers know how to talk to the client and know how to make him comfortable.
Carol H_30
August 11, 2021
They encourage him when he has exercises to do.
I like that the nurse manager, the scheduling lady, and all of the caregivers have been very respectful.
Mary F_24
July 19, 2021
He is very resistant to the care but she gets to stay at home, which is excellent.
I would recommend them because they are very responsive to my concerns.
David C_46
July 07, 2021
They keep me informed and provide all the answers to my questions.
I like that everyone has been friendly, cooperative, and keeps me informed.
Deb Z_1
June 01, 2021
It gave us a lot of peace of mind.
They were responsive to our changing scheduling needs. The CNA training was important for my father's needs.
Bertha G_2
It was because we were in a bind and they were able to assist immediately.
I would say that it was nice that we could get on a schedule with the same person.
Anonymous_4742
April 09, 2021
They just need to assist me with little chores around the house and help me run errands.
I like that the manager came and talked to me and told me about the company. What he had to say was very appealing to me.
Sue F_7
April 09, 2021
They offer peace of mind knowing someone is there with my dad.
They've worked well with us in every aspect from the people in the office and the on-boarding process.
Chris M_12
March 25, 2021
They help us most by giving us care for our parents since we are not there.
They are very knowledgeable and pleasant. Most of the CNAs are very knowledgeable.
James '
Someone being there for her helped the most because I could not be there for her.
I like that they are very good at providing the services we needed at the time we needed them.
Paul S_5
February 19, 2021
The caregiver is the face of BrightStar Care for us. We see her all the time. We text, talk, and interact all the time.
The thing we like the most is my mom's caregiver. She is very good and takes good care of mom.
Sandy W_8
February 16, 2021
They help me just by knowing that they are here and I can get some rest and I can leave the house without worrying about him.
The quality of the care by the caregivers is excellent.
Gloria C_10
December 07, 2020
They have been responsive to our needs.
I like the quality of the caregivers.
Anonymous_4272
November 18, 2020
It's comforting for us because we know he's great.
They are prompt as far as returning phone calls, and we like the caregiver we have now.
Judith H_5
November 06, 2020
The most helpful part of the services were the caregivers.
I liked the caregivers at this agency.
Rosemary C_4
October 23, 2020
The most helpful part of the services is taking me to my appointments to put my shrinker on for my prosthetic. They are very good at doing what you need to do.
I like the CNA's and caregivers. They seemed to be well trained and know what they are doing.
Mary H_10
October 09, 2020
He does not live at home anymore and it has impacted his daily life very much.
It is very nice that they find a sub when the scheduled person can't make it. That way I don't have to find one myself.
Mary N_15
August 21, 2020
It's been good for me because I have back problems so I'm not able to do so much. So when the caregiver comes she is able to do things I can't.
I've had a pretty good experience. The people are very caring for the needs of my mother. We were very happy with the people we've had.
Mary B_89
August 11, 2020
They were very helpful and empathetic to my father.
They people are great.
Anonymous_3824
June 15, 2020
They take care of him.
I think the two people David has are very good.
Karen M_26
May 06, 2020
I know that she is being cared for by the caregiver and they communicate with me to let me know that everything is going well.
I like the communication from the nurse who assessed my mother and brought a caregiver in to help her.
Beatriz P
Because I couldn't do things without them.
I've recommended them before because they are organized and communicate well. They also match the caregivers to thier patients. I haven't had issues with them.
Paul H_14
April 06, 2020
It was very helpful to have the people here. It was awkward with the virus but BrightStar handled it fine.
The caregivers were kind and compassionate and good with my mom.
Julie G_1
April 06, 2020
It has helped my life immensely. I didn't have to go over every day and check every minute on her.
They were great. We had a problem once, but it wasn't really a negative experience.
Lisa S_13
March 04, 2020
They have given him some extra companionship and interaction.
I think they are responsive.
Dwight L
February 21, 2020
Everything is being done according to what they say. They do what he needs.
We would recommend them in a heartbeat! They are very reliable and dependable.
Joyce P
December 17, 2019
The caregiver comes in and allows me to leave the house.
The person that is caring is excellent and I like that they are very professional.
Linda B_21
November 06, 2019
They take a lot of stress off of me.
I like that they made it easy to get everything organized and figure out the level of care he needed.
Therese W_1
October 21, 2019
It's very important. It allows him to maintain his independence as much as possible.
I like the quality of care being given to my uncle.
James K_14
September 11, 2019
It's helped me very much. It helped because they know what they are doing.
I like that they are very prompt, and they know what they are talking about.
Anonymous_2288
August 20, 2019
They sent a very competent woman to take care of me.
I liked the way everything was handled.
Debbie _4
August 15, 2019
For me as her daughter, they were instrumental to my mom's well being. My mom has a colostomy bag that was a major anxiety point for her, and they did a great job handling it. They understood that it was a problem for her, and they treated her with dignity and respect.
I thought the people were very professional, very good with my mom, friendly, and responsive. I thought the quality of the care was very good.
Chris C
July 17, 2019
My loved one can't walk, and she's pretty much in her recliner. When the caregivers came here, they took good care of her.
I like the experience of the caregivers and the punctuality of the caregivers. I like their expertise and friendliness.
Larry J_2
June 05, 2019
They are helping. They are giving my brother and I peace of mind by having someone there.
They are local. They are two minutes away from my mom's house.
Bonnie J_1
They sent a caregiver out to her home who was in worse shape than my mother. They ended up taking her to the emergency room. It causes my mother a lot of stress.
They should improve the quality of the caregivers.
Laura M_13
April 01, 2019
It's very easy to schedule. I can just send an email and have somebody scheduled and they are very good with follow up.
I like that it is local and that they can provide me all stages of care like a one hour caregiver and 24 hour nursing.
Diane P_11
March 20, 2019
My mom had a lot of health issues, so that was the problem. They were able to help with companionship and being there.
They were good to work with. We had a lot of changes.
Annabel B
We have good girl right now who is cheerful and she knows how to work with dementia patients and it's going real well.
They have sent very good people that seem very qualified so we have been pleased.
Kimberlee B
He is very happy. He loves being able to have someone there to talk to for a little. He is very social. I know he doesn't have dirty clothes. He is using the dishwasher more. I haven't heard any complaints from him.
My father is very happy with this agency. They are very professional. I know that we had an incident with my father, and they called to let me know right away. I heard from everyone by the time he got to the hospital.
Kevin J_2
February 13, 2019
They help me with being there, and this freed up my family from having to provide care.
I like that they are easy to work with.
Teresa V
February 08, 2019
They came into an unusual situation and performed the services without complaining or asking questions.
I liked the caregivers and I could talk with them. The person that set up the services were very personable.
They go with what I want. They asked what our needs were and then go with what we need, no questions asked.
Diane P_9
February 06, 2019
For me, they help the most with communication. The caregiver adjusts her schedule on occasion to take her to appointments and lets me know what is going on when she is there. Even though it was difficult for my mom to meet new people, the caregiver took it really slow, and my mom just loves her now.
I know that the person that comes out to help with my mom is excellent and communicates and helps out a lot. I am thrilled about he person that comes out.
Anonymous_1098
January 21, 2019
They're here early in the morning when I can't be here.
The providers have been very helpful as far as I can tell.
Kathryn K
November 21, 2018
She was very knowledgeable about people in the process of dying.
They send out very reliable people.
Jessica F
November 08, 2018
They make my life easier. I can do other things around the house while she is taking care of the baby.
The person that comes to help my loved one is excellent. She is picky and likes her.
Karen V_1
November 05, 2018
When we had started with my mom, she had a pelvic fracture and she needed help with rehab. The house cleaning has been huge. When she first got out, she was really unsteady so they helped build her confidence.
They really care. The caregiver that comes for my mother comes in and does what she needs to do. She's a great companion for my mother, and my mother really likes her. They will call and stop in to see how the services are going.
Lynn T_3
October 23, 2018
They got her to take her medications.
They did a great job. My contact person was very responsive, helpful, kind, and dependable.
Helen K_2
October 22, 2018
I can't get around very well, so my caregiver is a great help to me with my movement.
My caregiver is very attentive.
Gordan W_1
October 18, 2018
They get my loved one up, feed her, and put her back to bed.
The caregiver does her job and helps my loved one.
Nancy B_1
September 28, 2018
They were doing all the daily actives for her.
They had really good communication between the office and me.
Sushma P
September 24, 2018
They have helped with the safety of my dad and they have helped prolong his life.
My registered nurse has been outstanding in every way possible. She has been responsive and service oriented. She has been exemplary.
Cheryl M_3
September 05, 2018
I had one problem that made me a little bit shy. I needed some attention to get back on my feet after a fall.
They are very reliable.
Pat M_1
September 05, 2018
They keep her clean and they are very kind to her.
They are friendly, they are very good, and their quality of care is good.
Lavette
August 16, 2018
BrightStar Care frees me up to take care of my other responsibilities. I know that my loved one is in good hands.
The quality of care provided is really good. Based on the clients that they have served, it is reported that they reach out to check in on the service to make sure things are going well. They do this after a week and a month.
Greg G
August 01, 2018
I don't have to worry about her being alone.
The people are very kind.
Mary A
August 01, 2018
I can work because of the service.
They're very flexible and they are committed to meeting the customer's needs.
Barbara _5
They are easy to call and they will have someone come out in a few days. They are good about that.
They are very friendly and they are a caring agency.
Patricia W
July 05, 2018
I have noticed that when they don't come, I have trouble.
I like that he people that work there because they are wonderful people.
John Y
June 26, 2018
They have made life easier by allowing us to have support for the family caregivers and to give them a break, knowing our loved one is taken care of.
BrightStar Care is very compassionate and responsive to our needs.
Judy E
June 22, 2018
They were there to observe him at night to see whether he needed to be moved from assisted living into full care.
The provider seemed to understand my dad's circumstance and treated him accordingly.
Veronica "Ronni" D
She makes my life easier by making my lunch, and she sits and talks to me.
The people are friendly.
Marlene K
June 18, 2018
It's helped greatly. I don't know how I would give him a shower without their help.
The level of professionalism and care has been very good.
Kris U_2
June 13, 2018
My dad is pretty fussy but he enjoys having someone come over for companionship reasons and they have allowed him to be able to stay in his own home.
They are very reliable and conscientious. When one girl can't come, they will let us know ahead of time and find someone else.
Carolyn B_9
June 08, 2018
The caregiver provided 24 hour care, which is what we needed.
They came right away after we contracted with them. They came over to meet with us at 8:00 a.m. on a Saturday morning, which was impressive.
Lillian S
June 05, 2018
It was great having the services because they took care of my husband. They changed his diapers and all that.
They were here on time and they did what they had to do.
Tom K
November 20, 2017
They have been able to get my mom to her doctor appointments during the week.
They are very responsive in scheduling, and we get good people. It certainly helped us out when we were in a tight spot.
Anonymous
May 31, 2018
I liked having someone with my loved one, who was just having a hard time. They also offered support for another family member, who was worried about my loved one.
The caregiver was very loving and just a good caregiver.
Nancy S
April 30, 2018
The people have been compassionate towards my loved one with the care. I like just the fact that they have been able to take on the duty that we did before, so that we could go to the grocery store.
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