Visiting Angels of Rockford

  • 3600 E State St, Suite 303, Rockford, IL 61108
  • (815) 977-3452
  • 4.7 ( 100 reviews )
  • Home Care

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Reviews

4.7 ( 100 Reviews )
review users
Anna R_6
February 27, 2023
The agency doesn't need to do much. One thing that I like is how flexible they are.
review users
Greg H_15
February 27, 2023
We use the caregiver to keep things normal. They're a good supplemental way of helping.
review users
Floyd K_1
February 27, 2023
The caregivers are caring. I like that this agency meets our needs.
review users
Karen K_39
February 27, 2023
As far as I know it's been good because when we needed it the most they were there. I like that someone was available when I need to contact them. They always answered the phone even if it was outside of business hours.
review users
Dan W_7
February 14, 2023
The caregivers help her with showers and give her companionship. I would like it better if the office could be more up to date with things.
review users
Robert (_10
February 08, 2023
She has a progressive disease. It gives me a break to have someone there. There are no complaints. The billing is good. The caregivers are good.
review users
Paula D_5
January 27, 2023
It has been a positive experience by providing quality people. I like the ease of scheduling and the caregivers have been really good so far.
review users
Virginia W_11
January 24, 2023
At this point there is not much that the caregiver could do to make my life easier. She is here and helps. The caregiver is very good. I do not think I want anything to be improved.
review users
Steven M_13
January 24, 2023
They help her a lot, it gives her conversation and they do chores. The caregiver is local, and my mom gets along with her.
review users
Sharon C_15
January 12, 2023
They're helping him be more active. They help him be more alert. They keep good records, so my insurance company is pleased with them.
review users
Fran C_4
December 28, 2022
It allows me to run errands and let me get things done. They are helpful and polite.
review users
Mary E_30
December 28, 2022
They were responsive and working with my mom's personality. I like that they were very responsive and all the caregivers were very dependable.
review users
Kirt S
December 22, 2022
We have not used the caregiver very long. I would recommend them because we are impressed with Eric.
review users
Mariann M
December 21, 2022
They give my dad the freedom to have time away. We love our mom's caregiver.
review users
Cathy B_4
December 16, 2022
It gave us reassurance that someone was taking care of my mother. I liked the transparency; the people working for the agency are dedicated to their job, they were just a company that offered to keep my mother as long as possible.
review users
Ellen K_6
November 28, 2022
They've helped me by just being there. I like that this agency is willing to work with me.
review users
Robin H_13
November 28, 2022
They help clean. They are easy to work with and very accessible. It is easy to get to them and ask questions.
review users
Brandi R_1
They provide care for my mom when she is not able to. As well as provide companionship. They provide for the needs that Shelly needs.
review users
Dixie L_2
October 28, 2022
On the two days that I have her she relives me of things I need help with. The lady is very cooperative.
review users
William B_32
October 27, 2022
They take him out. I like that they are prompt. They have assignments.
review users
Janice S_9
October 21, 2022
They provide the care that he needs, and they are very nice people. I like the caregivers who come to work with dad.
review users
Marcy M_2
October 21, 2022
When the caregiver is there, she is happier than when she is alone. I would recommend them because they are thorough, and I like that the caregiver fits the client well.
review users
Carol B_49
October 18, 2022
The client doesn't get too many services. They have made the experience positive because at times when we've had emergencies where we have needed to schedule someone, they have always been able to accommodate with a quick response. I like that it is convenient for us with it being right in the building here. They have always been kind and helpful.
review users
Kim Z_3
October 17, 2022
They have given me peace of mind knowing that my mom is going to have good care. They have really great people that are working for them.
review users
Anonymous_6591
October 11, 2022
They could make my life easier by being here every day. I like them because the people are pretty good and they usually answer the phone when I call.
review users
Tom M_18
September 30, 2022
They are handy when we need them. I like that they are few doors away.
review users
Gary H_18
September 28, 2022
They help with my mother's hygiene care and give her companionship in the morning. I like that we have had good success with the caregivers.
review users
Sharon (
September 28, 2022
I think the caregiver listening and being in tune with Marilyn is most helpful. She is there to help her without being asked. I like that they are really good at responding back to you if you have questions.
review users
Phyllis L_6
September 22, 2022
They provide tender care and they take a load off to me. They are friendly and seem to know what they are doing.
review users
Anonymous_6481
September 13, 2022
They provide her the option to get out of the house and be in public. I like the staff. They are very friendly and accommodating.
review users
Debra S_9
September 13, 2022
They've made my life a bit easier by giving me less to worry about. They get her needs taken care of. I like that they're competent.
review users
Anita B_9
August 26, 2022
They are very prompt when my mom needs something. I feel like the staff is very attentive.
review users
Lorretta R_1
August 25, 2022
I am able to get around and have as normal of life as possible with them. They could only have one caregiver come to the house. They try to get all my needs met.
review users
Barb C_6
It's helped me a lot. They help with hygiene and getting him ready. They are very good at helping.
review users
Anonymous_6341
August 18, 2022
They take care of my mom. The caregiver is dependable and their personalities match my mom's.
review users
Kathy V_4
August 08, 2022
They freed up my personal life so I'm not taking care of my parents 24/7. We've only had them for a week.
review users
Lech J
July 18, 2022
I needed help and it was a good time for her. It was what I needed. I really liked them from the beginning; he is a super person for her.
review users
Jeanne F_3
July 18, 2022
They're just friendly. The caregiver goes above and beyond and she talks with them outside of work. We really like our caregiver.
review users
DiAnn T
July 15, 2022
They always show up. They are very consistent and return my calls.
review users
Kathy O_7
June 16, 2022
Basically very good at talking and she knew more and she was very helpful navigating through my mother's needs. They are very direct and caring.
review users
Anonymous_6146
June 16, 2022
They relieve family members of the burden of caring for my mother on a daily basis. They are good communicators and reliable.
review users
Karen L_36
June 16, 2022
They had a lack of staffing and lower their rates. I would like it if they could have 24 hour care.
review users
Anonymous_6130
June 16, 2022
They take me to the bathroom. They are prompt and do what I ask. They are professional.
review users
Kathryn G_3
June 09, 2022
They have great caregivers. They listen and respond quickly.
review users
Ron N_2
May 26, 2022
I couldn't have survived the last 5 years without them. They took charge of my husband so that I could have some time. I've already recommended them. They're always up-front with me, they did a good job.
review users
Matt G_1
May 19, 2022
The provider has helped the most with cleaning and laundry. I like this agency because they are everything that they advertise and they communicate well.
review users
Lori F_5
May 11, 2022
They made it possible to allow us to go back to work. They also helped her and focused on her needs. I liked that they were responsive to what was happening to her, and came out to meet her immediately.
review users
Brenda G_11
It's a stress reliever for me to know that he is being taken care of. It's a good agency. They do whatever the client needs. They will try to fulfill any requests to make him happy.
review users
Anonymous_5928
April 28, 2022
They help her with meal prep. I like the fact that you can get outside help.
review users
Matthew C_3
April 27, 2022
They helped with cooking and cleaning. Erik is on top of his game, top notch, and professional. He knew what we needed and met our needs. He went above beyond the call of duty.
review users
Anonymous_5978
April 13, 2022
They help clean up the kitchen and bathroom. I like the local representation and they have been very efficient.
review users
Steve M_19
April 13, 2022
John tells me that Brenda sees things that need to be given attention that aren't on a list. They always keep the channels of communication open.
review users
Anita B_7
March 28, 2022
It gave the client peace of mind to have someone there with her. There were some staffing issues during COVID and so we didn't always get the services needed. The caregivers and communication were good.
review users
Colleen Z
March 15, 2022
They have helped the most by giving me a caregiver who does anything I ask. I like the caregiver that I have.
review users
Brian W_10
The whole setup is perfect for us. They just do everything that we need done.
review users
Malva C
March 15, 2022
We haven't had them very long. The caregiver has not been able to come in a few times. I like that they help keep an eye on my aunt. She had fallen and became afraid of falling.
review users
Carol B_51
March 07, 2022
I don't use them a lot, but it provides peace of mind to know they are there and available if necessary. There was a little miscommunication the other day about getting a ride. I called but didn't hear back, so I had my son come pick me up, but then they still showed up.
review users
Wayne K_1
February 16, 2022
The agency has made the experience positive by giving me the care that I need and they take care of the aspects concerning daily living. I like that they are reliable, courteous, and punctual.
review users
Joanne Y
February 16, 2022
The experience is positive because my caregiver does everything I want her to do. I am just impressed with them. The caregiver I have is great and does everything I want her to do.
review users
Dave B_6
February 08, 2022
My mother is very happy with the care being provided. I like that they are there when my mother needs them.
review users
Pam D_3
February 08, 2022
It's critical for them to have the help. I couldn't be happier. The caregiver is very friendly with my folks and very helpful. I already have recommended them.
review users
Mary Sue S
January 27, 2022
Knowing that they were there helped make life easier. They provide security. The people are nice and friendly. You feel comfortable with them, and there is nothing bad about them.
review users
Peggy S_3
January 27, 2022
The caregiver works well with the patient and is well-trained. The caregivers are consistent and fantastic.
review users
Tami R
December 30, 2021
They gave me some time to get other things done. Our caretaker is very good at their job.
review users
Karen S_25
December 23, 2021
They could've provided more consistency. I like that they are accommodating.
review users
Anonymous_5424
November 19, 2021
They were there to answer questions. They were very helpful. They were right on top of things. They were very responsive.
review users
Jeff S_12
November 19, 2021
My mother is comfortable with the services she is getting. There is no need to change. The caregiver has done well with attending to my mother's needs.
review users
Kathleen D_6
November 19, 2021
I like that they had a friendly face. I like that they are friendly people.
review users
Arlene V
November 17, 2021
They allow me to get out and run errands. I just feel more comfortable with some in the home than others. The nurses I had before were great. Generally, the nurses have worked very well with us at getting the client up in the morning. Everything is neat and tidy when they leave, they clean and shower the client well.
review users
LaVaun G
November 16, 2021
The caregivers were here on time to provide whatever care we needed. The agency was very personable.
review users
Neleta S
November 02, 2021
Having someone in the house that loves my parents and takes care of them has helped us the most. I would recommend this agency because they are very easy to work with.
review users
Anonymous_5219
September 29, 2021
Thy help me with things like showering. I like that they have good billing.
review users
James M_42
September 28, 2021
They have allowed me to relax and get a break a bit. The person they sent does their job. I don't have to tell them what to do.
review users
Marian S_1
September 24, 2021
She is an angel. She cares a lot. I am very pleased.
review users
Gary G_10
August 25, 2021
They respond to her needs and what she asks. They send high-quality caregivers that have good character.
review users
Vivian B_4
August 25, 2021
We really liked Judy. She vacuumed and prepared meals. They have really nice and helpful caregivers.
review users
Linda L_22
August 20, 2021
It improved his life, they alleviated my worries about leaving him alone. I liked the people that they sent out and their responsiveness.
review users
Deb B_3
August 10, 2021
The client counts on them to get her to appointments, groceries, and help with chores. She needs them to stay in her own house. They generally try to find someone else to come out when someone calls out. They seem to be professional and caring.
review users
James S_15
July 29, 2021
They help her shower, they also give her company. They are very good at scheduling things with us. They are very professional.
review users
Anonymous_5028
July 28, 2021
I need her to come every day instead of every other day. I really like that the caregivers are capable and love what they are doing.
review users
Margaret N_7
June 21, 2021
I have had time to do housework while they are taking care of my husband. They will also take care of some of the housework and make him happy. They are very good about their billing and take care of their workers. I really appreciated that they never left me hanging for hours. I felt comfortable and confident that if something happened to one of the caregivers, I would know immediately.
review users
Anonymous_4967
June 04, 2021
Our caregiver helps by keeping my husband busy. I like that the caregiver that we have is wonderful.
review users
Deborah (_1
May 28, 2021
They are supposed to do a medicine check for her in the morning and the evening. They kept on coming back in to make sure she was taking pills. I wish they could just try once or twice and then be done. They are doing their job they just have to know when enough is enough. I think their communication is outstanding.
review users
Steven B_7
May 25, 2021
They helped establish a care plan. They have been very accommodating to work with and sent a good caregiver.
review users
Pulsup "
They would sit with James. They would change his diaper and make sure he didn't choke while he was eating. It was easy to go with Visiting Angels because they have a contract with the VA. We got along with the person they were sending us.
review users
Carole B_5
May 18, 2021
I needed the care so bad so that I could get out of the house and they provided me with that. They could make it to where you do not have to have a minimum of 6 hours of care for the clients because I did not have much for the caregivers to do.
review users
Anonymous_4821
May 14, 2021
I could not do things without them. I used to do the work myself and they came in and gave me my life back. They have really good caregivers, they are friendly and well-trained. They make sure people are punctual.
review users
Karen T_4
April 27, 2021
Lucy doesn't cook. I thought it would be good if the caregiver made food, but she hasn't eaten what she has made. Everyone has been very nice. I don't know the caregiver very well, but I have spoken with her, and I think she's a very nice person.
review users
Paul C_12
April 26, 2021
It is the caregiver they sent us and what they have done that has a great impact. I love the care that my mom receives from Jessica. She cares about my mom and she is communicative with the entire family.
review users
John (
April 15, 2021
I would like to see more therapy; I think time is spent just talking and in conversations. I like the care and attention that they give my mom.
review users
Patrick W_2
March 31, 2021
They have helped her the most by monitoring her full time. I would tell a friend that they are very personable.
review users
Tracie K
March 29, 2021
It is nice to have someone to care for Marlene. I like that they are flexible.
review users
Bryce H
My dad's kind of stubborn, so I don't know what more they can do. They haven't ever let us down. They'll cover it for us when issues arise.
review users
LaVona F
March 16, 2021
The agency has been very efficient and friendly. They are very friendly, efficient, and, for the most part, prompt.
review users
Trudy & Gene T
She could just not miss any days. She does do anything I ask of her. I like the person they've sent me. She does her job.
review users
Amy K_10
February 22, 2021
They are doing everything that they can, it's just dependent on the difficulty of James. I like the management, they are really good at communicating if something goes wrong.
review users
Elmira H
February 19, 2021
Once the nurse gets here I'm comfortable leaving my sister with her. The nurse who comes in is very personal and treats my sister like family. Overall, she cares about my sister.
review users
Bonnie K_1
They care about the patient. They keep him happy so I get a break. My care has been good but I've had a lot of changes. They are accommodating, nice, and the girls are good caregivers.
review users
Frank P_4
January 28, 2021
Trisha in particular has taken over with the running of the house, for her to do that is a huge peace of mind. The caregivers we've had are excellent. One in particular is amazing and that makes a huge difference.
review users
Jane S_20
January 28, 2021
It is overall good care, but being more consistent would help him, and I think there were some questionable hires for the caregivers. Our core staff is very good but we have had a problem with staff calling off and not having consistent coverage. It has been challenging to the patient with dementia.
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