I was under the impression that the caregivers were trained to redirect people who have dementia. BrightStar Care struggled with giving the level of care that was needed.

They provide the necessary service. They could be cheaper.

It provided the caregiver co that I could continue my days to days. I would recommend them because of the service they offer.

They go the extra mile to take care of Dorothy. So far, I've had an excellent experience with the staff and their communication.

They have given me peace of mind. I like that they are reliable and flexible.

The current caregiver is empathetic and knowledgeable. She's been valuable to us. They could give us a profile of the caregivers that come in.

They sent a good caregiver and the staff were responsive. I liked that the agency is easy to work with and has good caregivers.

Its a great help for us because I can have a life. I can go grocery shopping while they are there. I like that they have nurses that are on cases around here so we can also use them. They have good communication with us.

The nurse prevents him from going to the hospital. I like how they respond.

They have taken some pressure off my mother and they have helped with bathing as well. They are responsive and we have had good luck with them.

They got me a very good caregiver to take care of my mother. They were very friendly and helpful for us.

They way they make his experience positive is by sending some good help to me. They send some good help to me.

We have a live-in caregiver and without her, the quality of life would be significantly impacted. She has some pretty severe dementia and the caregivers make sure she is eating. Our client has been with BrightStar for many years. There has always been great service provided.

The caregivers could have a greater impact if they could be a little more involved in the care rather than just the standard feeding, bathing, and giving him medications. The agency needs to improve communication.

I like that my dad has liked all the caregivers he's gotten.

They will do light housework and laundry. For me, they fill a needed gap to provide services that I can't live without.

The agency gives me comfort that my dad is being well taken care of. I like that the agency has great staff and they have all been helpful to us.

It has helped because they are reliable and have a knowledge of how to care for her. I think they are very professional.

They have provided a good nurse. I would like them to improve communication.

They have been able to provide nurses. I would like them to find me nurses.

They provided someone else to be here, so we could get out and do what we needed to do. They provided physical and moral support. They were able to start really quickly and communicate with us well.

They can have more responsible people like the CNA, most of them weren't qualified people, they did have two good people working for them. They can hire people that are better than babysitters, I like Yolanda, she was the best person we had besides Rose.

They helped by just being there and being able to care while we went to work. The one woman they sent was great. Some were good, but the one we had the most was great.

The nurse that I have is always on time and is resourceful. They communicate well.

The services have been very helpful and helped him transition after his stroke. The people at Brightstar were very kind, who worked with my father.

They can care about the clients doing things. They can drive the client around to what he needs.

It makes my life easier. So having them here helps. I like that they have replacements when somebody is not available. I like the people they send.

They have helped him a lot with his care. They give him his medicine I like their nurses.

They don't keep promises they make with you. When I ask for care for my husband, they didn't know if they could give me the same caregiver.

They could make his life easier by making him lunches. I would like for their helpers to have more CNAs than caregivers.

It is great when they are here, but when they are not here, it is hard. I don't know any other people who need these services.

The biggest challenge is with the caregivers and finding ones that are qualified and who do their jobs. I'd like them to have a better screening of caregivers and more restrictions on clothing.

They wrecked our lives. It was not good. They need to learn how to schedule their people. Their scheduling and communication was poor.

Having a caregiver has been a huge help to us. The first day the caregiver we received was not a good match for my father. However, they switched us quickly, and we haven't had any issues.

I needed a Friday night and she did it. She stayed as long as I needed her. I really like the caregiver. She fits in very well.

They help her with transferring her around the house. I like that they are doing everything I asked them to. I like the services they provide.

They helped with personal hygiene. There was some confusion. The lady who signed me up told me there was no problems whatsoever, but then there was no one for me. I had to scramble to find someone.

They were very helpful when they were here, but it was the most frustrating thing when my husband was extremely sick and they sent someone who wasn't qualified at all. She didn't know how to move him from side to side to make the bed. The first day she was supposed to show up, she called in sick. She was sick another day, but she came and said she was told to double mask, and we sent her home.

They can make her life easier by showing up on time and screening their caregivers better. I would like them to improve by showing up when they are supposed to.

They do a fine job. They have helped us the most by taking some burden off of me as the primary caregiver. I like that they are friendly and they listen to us. They try to send the best people to care for the client.

They send us caregiver to help us out and to help me out with everything. I like how they will be there when we need them.

They keep me fast. They have good communication.

I can rest easy knowing that my father is being taken care of. They give the service that my father needs. They are very cooperative and flexible with our schedule.

They arrange a lot of things that satisfy my family's needs. They are very professional and competent.

We needed people right away, and we got them! Everyone they've sent has been very competent and the contact I've had with the office staff has been so responsible.

She has helped me the most by getting my dad cleaned up. I like the girl that we have. Maria is very sweet, kind, concerned, and personable.

I think just how kind they were to him made the experience positive. They were very, very kind. She was very caring. She would do anything and I think that helped a lot.

The most helpful part of the services is just that I have peace of mind that my dad is being taken care of as if I was there myself. The agency has good communicators and are very dependable.

Christina is medically fragile, and her nurse is very loving and warm. She came in trying to bond with Christina, and takes very good care of her. I like that BrightStar puts my needs and Christina's needs first when matching us with a nurse. They have a very good connection with us. I was given Marge's number if I really need help with something right away.

It impacts my daily life tremendously because it takes the burden off of me. I like that they are very friendly, and do what they are supposed to do.

They have helped the most in providing day nurses. I like the director of nursing.

The caregiver is very helpful, but the company is not very involved. We have only had one problem and they took care of it immediately.

They help the most by being there to take care of him. They are the one company that has never left us hanging without care. They can improve on their caregivers with more training with common sense type of things.

Sometimes the caregivers couldn't come, but under the circumstances they were good. The caregivers helped the most in doing exercises. I like that the agency sent nice caregivers, although we had three different ones.

They make my parents less dependent on me. It has been great for me, but when I recommended them to a neighbor it went poorly.

They were dependable so that made it easier. They were very thorough and responsive.

It's nice that there's a consistent person here all the time. They built a relationship. She comes and talks to him. I liked that their CNAs were well equipped and were trained to do what we needed.

For a while I couldn't handle my sister alone so we needed the services. We didn't need them for too long though so the impact lowered as she got better. I would recommend the company but I would tell people they need to have enough money to pay them. The cost is high.

They find care that fits the hours that I need so I can get good sleep or get stuff done during the day. They let me choose the date and time they do home visits. They are able to get nurses in a timely manner and they have nurses that I can choose from.

During Christmas, I knew he had to have care, and I didn't have to go there. I already have recommended them twice. I am 55 years old and all of my friends are in the same boat as my parents. There were multiple personalities and some were great and some were not.

They do what we ask them to do. I find them competent. They're polite.

They help with medication management. The nurse can have more communication when she is not going to show up.

They could have had the financial issues. The training could have been better compared to some of the people of the other company. The first caregiver spoiled us. There were some discrepancy there with the financial work, and somebody should have followed up on that. Ultimately, they've been very cooperative with my daughter and getting the paperwork. The insurance wasn't cooperating.

Driving is hard for me, so the services help me with that. The services were good once they found me the right person. The agency is good, but they sometimes need to find nurses faster.

They are taking excellent care of my mom. I just like the providers, and the contact person is fabulous.

They could have had more interaction and done more activities with him. I liked the availability of being able to have someone there.

They've been extremely helpful with accompanying my husband and me on appointments, and they take good care of him. They've always provided excellent care, and they're very reliable.

The most helpful thing is that they are here and supervise him at all times. They feed him, clean the bathroom and bedroom, and help with all of the things he needs. They take care of all the situations.

It has been very consistent when we got settled in. I like the quality of the person we have.

The routine daily care is what they have helped me with. They are very personable caregivers.

I needed home care, and they provided it. I am able to do other things. I have a full-time job, so I am able to work because of the services. I have not had problems with them. I have used them for a while. They are timely.

They could have gotten competent people in order to make an impact. They need better administrative work and more people who speak English.

They spent a lot of time with my mom. They didn't go watch TV. They stayed with her. We felt very comfortable with them in our home. They were very helpful during the time that we needed them. They were prompt. They were courteous. They seemed very qualified. They were very respectful of my mom and being in our house.

They helped with bathing and oral hygiene. I think that they were prompt and very active in providing service. One time, I had them do the inservice, and within forty-eight hours, they provided the caregivers.

It's allowing me to sleep at night. My interaction with the agency is mostly with the manager sandy who came to the house to set up the service and our wonderful caregiver.

They have been accommodating to all of my needs. The agency has been sending out really good caregivers.

He has improved his quality of life overall on a daily basis. He has been very engaging. He gets my loved one to communicate. They were really good in the beginning with communication, but ever since we implemented the caregiver the communication has ceased. I don't hear from anyone. I would like there to be more frequent communication.

They provide quality care and continuity of care for my son. They could communicate better. They could communicate with the clients on scheduling.

They were actually able to provide her with a Polish-speaking caregiver, and my loved one was able to speak to her aunt in Poland because of that. They are very responsive, thorough, and their staff is top notch.

They give me a life outside of home. I think they have met my expectations. We went through a lot of people before we found the one we liked. You have to find someone that matches your needs.

My loved one is very difficult and grouchy, and they help with that and calm my loved one down. They help in more ways than one. The caregivers are really friendly.

The services help take care of the things my sister and I are unable to do. I like that the company is owned by a relative, and we love our caregiver.

The could have been more proactive. We are currently using them for my father-in-law. I like the level of care.

The nurses have always been on time. If they're not, I reach out to the agency, and they try to solve the problem. When the nurses are here, they provide the care that Isabella needs. They always help, if we have any trouble with a nurse or something. They're on top of it.

She helps him get a shower, and she gives him companionship. The caregiver we have is excellent. She takes wonderful care of my dad.

They help with overall companionship for her. So far, I have liked the people we have been involved with.

Right now, until we meet our quota, we are only using them once a week, but it is fine when we do use them during that time. We have not had any problems. We have only had two caregivers, and they are very nice. We really like them.

We had the comfort that if something needed attending to, it would get taken care of. We were being evicted form the hospital and we were overwhelmed by the prospect of doing it ourselves, and we were able to get in home care quickly.

It only just started a few weeks ago, but it has taken every day pressure off of me knowing that a qualified person is there with my mom. They are very helpful in the beginning start up. They act quickly and get things set up.

They could have gotten my loved one up around more, but my loved one was already getting better. I liked that they were very helpful and answered all of our questions.

They were always there when we needed them. They were reliable.

They only helped for 12 hours, but they helped her use the bathroom. They were very responsive and went out of their way to find us care on Thanksgiving day.

They help her by feeding and bathing her. I think the bathing is the most valuable part. I have liked that they are pretty personal.

Because the caregivers come, I can leave and go grocery shopping. I like that they come and give my husband a shower. However, I think they could clean up the area themselves.

They are just very responsive which is key. I like that they are responsive, and they are the right fit.

The hardest part is starting someone new, but the caregiver now has fallen in like a duck in water and does just as I need her to do. I am happy with her and am comfortable with her being here. If I have an issue, I will call them, and I am very comfortable with doing so, and they will help. I am a pretty easy client and I do have the energy to follow someone around, so I have everything laid out for them.

I had one person come with fast food. The caregiver put the food on the table and made me wait for breakfast. They would not do the things I needed to be done. I would need to have the same person to come and to do what I asked them to do.

I actually got to sleep at night. A few of the girls were exceptional and they were able to get us people and work on a few days notice.

I work, so I need someone here with my husband. They work everything out there so everything is in order when they come here and the girls know what they are doing.

They are doing everything we want them to do and they are doing fine. Four hours does not make a huge difference. My mother sleeps a lot and does not interact a lot with them. They are very caring people and do their best to do a good job.