Open Arms Solutions

  • 900 Skokie Boulevard, Suite 212, Northbrook, IL 60062
  • (847) 272-4997
  • 4.6 ( 67 reviews )
  • Home Care and Home Health Agencies

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Description

Reviews

4.6 ( 67 Reviews )
review users
Carol M_46
February 27, 2023
The caregivers that have not been a good fit need to work on being willing to do things and not just sit. Some caregivers are a good fit and some are not a good fit.
review users
Rita B_15
February 27, 2023
I've had about 5 different caregivers already. It is difficult to have so many different caregivers in a short amount of time. It is wearing on my health. I think it is too soon for me to recommend anyone. I've only had their services for 2 months.
review users
Ellen K_5
February 09, 2023
I am able to leave the house and take care of other things. They are always able to staff people if someone isn't available. They are flexible with their people.
review users
Margaret H_23
February 07, 2023
I really liked how they provide caregivers on time and are super involved with the job. I really like how they are always on time and kind.
review users
Anonymous_6931
January 23, 2023
Most of the caregivers that came did not do a whole lot and some of them looked really messy. Sometimes they were late or did not come for their shifts.
review users
Gerald 'Jerry' Apt. 3433 R
They do an efficient job. Their service is good, and the girls are good. They are always on time.
review users
Gary IL 3453 C
January 19, 2023
My caregivers have helped me the most by reminding me of my medication and with socialization. I like that they're very flexible and very cordial.
review users
Kerry B_2
December 30, 2022
The caregiver helped her get her day started. It was a great start to her day. They were very dependable, professional, friendly, and personable.
review users
Will S_1
December 28, 2022
They do wellness checks on her. I would recommend them because they are great with customer services.
review users
Anonymous_6775
December 19, 2022
I like that while they were here, they were helpful. I did have some people that were outstanding. If they were able to match the caregiver to the client better, that would be appreciated.
review users
Hillary S
December 19, 2022
Its huge because I know my father is being taken care of. I think the good caregivers they have are really wonderful, and they are good about being there when you need them. They are pretty good at being flexible.
review users
Joung P
December 16, 2022
Very personalize care was provided. I believe they are attentive and provide the care needed.
review users
Anonymous_6830
December 13, 2022
They've made things easier, but my mom is kind of resistant to having help. It hasn't been as helpful as I'd hoped because of that. I'd recommend them, but the agency is moving their office out of the senior living facility.
review users
Leslie W_8
December 09, 2022
They are very professional, reliable, and friendly. They are easily accessible.
review users
Anonymous_6815
December 09, 2022
They could have done more work around the house. I love the caregivers and agency.
review users
Jackie R_7
November 29, 2022
The agency takes care of things right away if there are any problems. I like this agency because they are on top of things.
review users
Gloria B_24
November 28, 2022
I like that the people they have sent to us are capable. I like that they are reliable.
review users
Anonymous_6017
November 28, 2022
They've helped me the most with the comfort that there's someone with him to take care of him. The agency is professional, as well, we have a wonderful caregiver.
review users
Ashley A_1
November 22, 2022
They help so that I don't have to go there every day. I liked their consistency and feedback.
review users
Elise K
November 16, 2022
They help my mom with getting up and dressed, get her breakfast, help her to the bathroom, give her medications, and even just open up water bottles. This is only specific to Maria. Maria is a wonderful caregiver, but Open Arms does not have consistency with caregivers. It took us a long time to get Maria who can come five days a week. Overall, we have gotten decent care.
review users
Vicki E
November 15, 2022
They are very cooperative and very nice people. They respond quickly with questions and very cooperative.
review users
Beatrise R
They provided me reassurance that there was someone else there to help. I liked the people because I think that the gals who worked with my mom were really nice, kind, and understanding.
review users
Catherine "_2
They give me peace of mind by caring for my mother. They keep me well-informed as to what is going on.
review users
Catherine "Cate" R
The transition between caregivers was hard. She needed more support. I like the flexibility and the provider.
review users
Meryl 4408 G
October 27, 2022
They improve my life. She helps with bathing. She's lovely. She's the best caregiver we have, and I've used a few. Wherever she went, I would go. I have a particularly wonderful person who comes. There have been people who came though who weren't even vaccinated.
review users
Julie L_8
October 27, 2022
All of the caregivers that they've sent have been kind and provided good care. They should do more things around the home.
review users
Nancy S_51
October 24, 2022
For me, it set me at ease and I did not have to worry about it. I liked the expediency of getting a caregiver.
review users
Molly H
October 24, 2022
The consistent, timely care has helped us have a positive experience. They are very responsive and are good caregivers.
review users
Susie S_3
October 21, 2022
They have found people that really fit. They could have a little better communication.
review users
Jim C_17
October 19, 2022
They keep my mom busy at her facility. They've been reliable and we get good reports from them.
review users
Mark S_37
October 17, 2022
They made things positive by having caring caregivers. I like that they are very responsive.
review users
Rosalie E
October 07, 2022
It depends on who they send out and right now I have someone wonderful. They are very accommodating and very nice.
review users
Anonymous_6513
September 29, 2022
They wash my clothes, make my bed, shower me, and drive me to appointments. They give me caregivers when I need them. They find substitutes if my primary caregiver is unavailable.
review users
William "Bill" Apt. 4465 T
Basically when I take a shower is when I need help the most. I like Michelle and the lady that works there.
review users
Jack L_6
September 27, 2022
Having consistent and regular caregivers has been great. I would recommend them because I like the caregivers.
review users
Morgan S_1
September 21, 2022
They addressed all my needs. I like the personal care they provide.
review users
Anonymous_6462
September 21, 2022
The provider has helped me two hours a week. I like many different things, they are polite and confident and seem to do a good job.
review users
Rick M_9
September 21, 2022
They help with taking care of my wife and that takes the pressure off of me. They are very responsive to everything.
review users
Fran H_3
August 30, 2022
Open Arms Solutions has made my experience positive by showing that the care for the clients. I like Open Arms Solutions because they are accommodating.
review users
Arky J
August 29, 2022
They clean and dress me. I like that they are honest.
review users
Anonymous_6382
August 24, 2022
I'm just very grateful I have them. They are very considerate, and they look to see what has to be done.
review users
Nancy 3439 C
August 22, 2022
They did everything great when they were here.
review users
Shelley G_1
August 16, 2022
They are a good company and they provide support and safety for my mom and that gives me peace of mind. We have had very good care since we started with them.
review users
Mary #4455 B
They could provide nurse services when needed. They need to have a better personal contract.
review users
Jeffrey 2477 W
August 10, 2022
They do anything I ask them to do. I like that they are so service oriented.
review users
Nancy T_20
August 10, 2022
It allows her to stay in her home instead of going into a senior community. The quality of the caregivers has been very good. I like their responsiveness to situations and communication.
review users
Joyce M_17
August 05, 2022
It gives her someone to talk to and some independence. The person that they have chosen works well with them.
review users
Mary W_47
July 26, 2022
I can't think of anything and don't have any suggestions right now. I like the caregiver they sent out.
review users
Rosemary Apt. 4461 C
July 25, 2022
They helped me be able to wear the compression stockings. I like the caregivers.
review users
Sunny K
July 19, 2022
She was going to get baths from them, otherwise she doesn't bathe. They are very responsive, showed up, and called back which is nice.
review users
Anonymous_6284
July 19, 2022
The agency could have had a two-hour service minimum. The agency could improve on getting quality caregivers.
review users
Pam B_17
July 18, 2022
I had someone to take care of my dad, which helps because I live out of state. I like that Michelle is very responsive.
review users
Rochelle O
July 13, 2022
It made my life so much less stressful. They were professional and responsive.
review users
Kirsten L_2
June 28, 2022
The provider provided caring caregivers. I liked the customer service and they were professional.
review users
Mariana K
June 22, 2022
Everyone has been really responsive. We had a really good experience coordinating everything.
review users
Ellyn Apt 2454 H
June 22, 2022
They keep me company. They're friendly.
review users
Elizabeth "Liz" C
It would be helpful if they gave me some feedback on where they feel like they could do better if they were given permission to do those things. I like that they seem to have skills and empathy for people with Dementia.
review users
Maureen 2467 K
June 09, 2022
They've made my life easier by providing the service I need. Everything is going great, they provide me companionship.
review users
Fred Apt. 3429 R
June 07, 2022
They should improve on their staffing. They should get more help.
review users
Nancy S_45
May 31, 2022
They work hard to get substitutes for when the caregivers can't make it. I like that they have good quality caregivers.
review users
Anonymous_6048
May 12, 2022
The people are nice and responsive. There's an awful lot of shifting of personnel.
review users
Pam B_14
May 09, 2022
I could no longer physically care for my mom so I needed the help. I like that everyone was caring. The director was an amazing liaison between me and hospice.
review users
Anonymous_5917
April 27, 2022
They helped the most by being there consistently. One thing I would tell a friend is that the care is very good.
review users
Brian W_12
Open Arms Solutions was more of a positive impact on the rest of us as we got to sleep. We did have issues with scheduling as one night we were expecting someone to show, and they told us at 6 p.m. that no one was coming and there were other night we had requested that they were unable to fulfill. One of the people Open Arms Solutions sent seemed unqualified as they walked into my home without a mask and didn't know what they were doing, but we did have one good person.
review users
Gretchen Marie
February 09, 2017
My father is a current client of Open Arms, and I don't know what we would do without them. My father has been diagnosed with dementia, and it has been challenging. I'm trying to juggle him and three kids, (well, four if you count my husband) and sometimes it's just too much. The owner herself came out to meet my dad before we even got started. Dad loves his caregiver, Ola. She's incredibly warm, attentive, and proactive. I would recommend this agency to anyone whose parent is struggling with dementia. It's given me a break while knowing my dad is in good hands.
review users
Visitor4466
December 16, 2012
My dad was constantly in and out of the hospital. We just wanted someone for short and temporary service. Open Arms were very flexible and were really there for us during difficult times. The manager was so helpful. They really care what we want, finding the right person that would provide the caregiving.
review users
Linda24
November 05, 2012
We found them through my friend who knew of Julie's mother. She was top of the list. She was fantastic from the get-go. They were right on. My husband's cancer is now in remission. We were going home and I needed a caregiver. Within 24 hours there was somebody in our hospital room interviewing us and we were interviewing them. They were very thorough and very lovely. When we arrived home, they were right on. They sent us some lovely people. We had 12 hour care from 8:00 at night until 8:00 in the morning. They were fabulous.
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