They made the transition for my mother's support easier. I like them because they are very helpful.

They made an impact, because they were the only caregiver that we had. They could have had better qualified caregivers. I mean that in the broadest sense. I think their training could be better. I was led to believe that they could do certain things and they couldn't.

They strive for making the caregivers consistent. A revolving door isn't so good for a client. I would recommend BrightStar if they had better communication.

The caregivers have been fantastic. They can get caregivers when we need them. I like the caregivers this agency has.

They could take my dad to the grocery store when he runs out of food, and maybe pick up medication. He only goes like once every 3 weeks, and we would like it more often. They are very flexible, which is great.

They have followed up continuously and have found an amazing caregiver for us. I like their flexibility and the quality of the caregiver they have found for us.

They had some really great caregivers and some not so great ones. The ones that were not a good fit needed to be more motivated and not just sit in a chair. They need to be engaging with the client. They need to find out what they are interested in and exercise the clients mind. Play with a puzzle or something mentally stimulating. It depends on what the person is looking for. If you need someone consistently you can work with them to find the right individual. If you need someone inconsistently its harder to get care.

My caregivers have helped me the most with dressing. I like that they have different caregivers, so I don't have to depend on just one.

They helped with all her colonoscopy care needs after my mother had surgery for it, which was really nice. They have great communication with us, so I'd certainly recommend them.

I was able to give the caregivers a chance to sleep. I like that they are available and that we were able to get through to them. I liked their responsiveness.

I can't be there every night, with my own family that I need to spend time with, so they do that for me. Having them there assures me someone is there when needed. The best thing is that they are consistent and reliable.

They took care of my mother taking some of the care off of me. They were simply available. They do have really good staff, particularly the caregivers. They are very responsive to scheduling.

The girl that we have now, I like her. I have a problem with management, not any one of the people. They can work on communication.

They were very efficient and professional. They were very accommodating. They tried to get me the aide the needed at the time.

They adapt the schedule to meet our schedule. They are flexible.

Erin really good at taking care of him physically. She could help him eat and was very gentle with him. She was really helpful for me emotionally and she was really good at relating to my daughters. She was great for the whole family. I really liked the initial interaction with them.

It helped her get back on her feet and do things on her own. They were easy to talk with and accommodate.

She really enjoys her caregiver. I like that they are very responsive and I love the caregiver.

Some caregivers the client matches well with, and some she does not. Their overnight care is supposed to stay awake, but sometimes they don't. I would like to see better quality checks on caregivers. A caregiver has broken a chair and didn't report it and they are not following the plan of care. There are some caregivers who are doing a stellar job.

My mom really liked her caregiver. She showed up late, left early, and called in sick and we only had her less than 8 weeks. There was lack of communication, the first day the nurse was supposed to come, 5 minutes later I got a call saying she would not show up. No one every followed up with us, I had to follow up with them after the first week. We weren't told about the weekend or holiday rate.

They don't show up for their shifts. The office doesn't make arrangements to replace them. Sometimes, they don't know that they aren't there for their shift. They need to become more reliable.

If we didn't have the service we would have to go out to appointments with my mother-in-law. I'd tell a friend that I like that the service is seamless and I've never had a problem with reliability and the caregivers they send are good.

We have the ability to get out of the house. I like the communication they offer.

They could train their caregivers more. They could improve the communication by calling us to let me know who is coming and when they are coming.

They satisfy the needs we have. The aides are friendly.

The caregiver is awesome. They are always in touch with me.

It allows me to go back to work. They seem personally invested in finding match.

She comes in and leaves with a smile. She is always upbeat. My caregiver is outstanding. She works so well around the house and with my husband.

They are a substitute for our other caregiver and they always get someone for us. I like the cover time they get us.

They knew we were interested in someone who was familiar with a Hoyer lift. Out of nowhere, they said they were unable to perform their duties despite doing said duties for two weeks. They were deceptive with their pricing.

The services have made a really big improvement in Becky's life. They've been very helpful to us so far.

The services have been important while I recuperate. This agency has provided a fantastic caregiver.

I think it's more her issue than theirs. I like the good communication on their part.

It has freed up my sister and I so that we don't have to attend to our dad. They readily available and they know what they are doing.

She helps her bathe herself, and she'll clean up the house. The first two weeks, no one showed up and no one called about it.

They've made the experience positive by helping me get done what I need to get done. I like how they are very well-prepared and are great with people.

Some were more helpful than others, but they all provided the help that we needed. They are helpful because they communicated well.

There's nothing they can do to help her, most of the problem is with her. It's only been a few weeks. There's nothing they can improve on so far.

I think having someone there, even though she wasn't engaging, was average. It could've been better if my mom had accepted them. I liked that the person who came to meet with my mom, Ashley, responded really quickly.

They took care of the basic needs. I was not impressed with the abilities of the caregiver.

I think that there could be a little continuity of the people that come. That is probably a sign of the pandemic, but my caregivers haven't always been consistent. They are really flexible with your schedule, when I have had to change a date they do it for me.

Some of the girls I really liked, but the one incident put a bad taste in my mouth. Their task was such an important thing, they should have dotted their i's and crossed their t's. The main let down was that they spent time to come and interview us, then they sent out someone who didn't like dogs.

They match us with the right caregiver. She cleans and bathes my mom. They follow up with us.

The caregivers had helped with her personal needs. BrightStar Care was extremely supportive.

We have one caregiver that comes every day now, which makes things easier. I would recommend them because they have been very helpful and are easily accessible. We can call them 24/7 and an actual person answers the phone. They follow up with us and check in on us.

They would do everything to make me comfortable when they were there. They really cared about their patients.

They were what we needed for him to heal and get better. I like that they are prompt and willing to work with our schedule

It really helps me out. I am by myself so they do things that I am not able to do myself. They are all very friendly.

She provided caregiving so I could get some downtime. The caregivers were good, but the customer service was not ideal.

They make my life easier by giving me time. I have good caregivers for my sister.

It provides a sense of comfort. I know everything is okay and he's being taken care of. They're dependable. I've had experiences with other caregivers that don't show up. They really seem to take care of him very well in my absence.

There weren't enough staffing options. They were pleasant to work with.

The alternative has been us working and him getting less attention, so it's been positive. I like the communication, as well as the primary individual we've been working. She's been fantastic.

Usually they are available when we need them, which makes things easier. They are easy for us to work with because of our contract.

They helped the most by having a really good person that was able to provide the assistance that was needed the most at that time. I liked that they followed up and were very timely.

They did whatever I asked for. They were very professional.

It made it much easier. I have had different agencies where the caregivers didn't show up so it was a relief. The caregivers were on time, dependable, and my mother clicked with them.

They relieved the family from doing the day to day care. They got somebody quickly. They understood our needs. The caregiver did a good job with communicating with us.

They are helping with the chores in the house that I cannot do myself. The people they have been sending have been good.

She will do anything I ask and we have some wonderful suggestions that worked really well. The girl they sent us is fabulous. I did not expect it to be as good as it was. It was excellent.

The most helpful is the open communication when the office, they call if they have any concerns. I like the people in the office that I work with in scheduling and the caregiver. They are quality.

I can't really say that they did anything wrong. If there was something they or I noticed it was addressed. When you employ people to provide home care should be healthy. One of the caretakers didn't personify an environment of health. Another caretaker was very healthy.

I think they've always been very flexible. If we have a question, they are responsive and helpful. They are such a caring group of people. They have very good caregivers working for them and I feel that the people in the office have been very helpful with what we needed.

They provide him with companionship. We are still adjusting things but we have seen improvement, which we are happy about. I like that they are willing to provide companionship care, not just nurse care.

They could come on time. The caregivers were poor young women and they told my mother that are paid poorly and that they were treated badly.

She gets out to her exercise class with them. The people that we have had have been great. That's why I would recommend them.

They gave her comfort. The caregivers were knowledgeable and compassionate.

The help they give makes it easier on me so I don't have to be there. I like that they have all been very friendly, nice, and they are prompt when things go array.

They provided somebody to help with making sure my mother got dressed, they did her laundry and took care of her so we knew she was okay that day. They were good for a while, but near the end, we had issues with getting someone every day.

It's helpful for my wife because my wife has arthritis, so she has help. They can find the people to come and help me in the morning and in the night.

I am blind, so they have made life easier as far as the transitions I have been going through. They were speedy to set the services up, and there was no hassle.

They were helpful. I am independent, so a lot of times, I made their life easy for them. They have taken me to appointments, and they did that on time. It was interesting talking to them. There were two people that came over to explain the program, and I was very impressed with them. I have had no problems with the company or anyone that has come over.

It has helped me with a rejected kidney. The injections are going well. I like the consistency and the promptness of the care I receive.

We didn't have her for very long. They are easy to work with. They are very nice people who addressed our concerns in a timely manner.

They have helped me the most by freeing my mother to have time for herself, which is the most important thing we were looking for. I like that they are very responsive, and they provide high quality caregivers.

He is totally dependent on someone else for all of his care. They have to do everything for him. We have a definite problem with scheduling nurses to be here 24/7. It is just frustrating.

The companionship helped her the most. I think my problem was with the billing. My account was overdrawn by about $1,500, and it took them a long time to correct it. I am still not sure they fixed it all the way, but I am just tired of it. Sometimes, her caregiver could not come, and they would call me 30 minutes after they were supposed to be here.

I am also comparing to the other experience that we have had with another agency. The communication with the office has been pretty consistent and positive. I would like them to improve the consistency and reliability of the care. I would like more people on staff who are fully qualified to care for my husband's need.

It is kind of relaxing to know that she is taken care while I am at work. I like the communication that I get from them.

They take fairly good care of her. In that respect, it helps out quite a bit. Mainly, they're watching her while I'm at work. The one thing is that at least during the week, she has a regular caregiver, so I'm not constantly explaining everything to a new person every time.

It was a relief to have them there. They always found quality people and they were always there. They were reliable and the people they were knowledgeable.

When they do have to bring someone new in, they need to do a way better job communicating to the next caregiver what the responsibilities are. There was one time where a caregiver had literally no idea what to do. I want to make sure that I don't have to retrain them. As far as the caregiver I have, she is good. As far as the way the agency handles the transactions, they are terrible. I have asked for invoices to get emailed to me, and they haven't figured out how to do that.

Before BrightStar Care, we would always have to travel and go to different places for my daughter to get her therapy. I would recommend them because they had bilingual caregivers.

It helped a lot. It helped the most by taking a lot of stress off of me. She really bonded well with my husband so he was happy to have her here. The caregiver was awesome. I thought they were very thorough and they trained the person who came here. They brought her here and showed her the equipment that I had. They vetted her really well. She matched really well with my husband.

I have been satisfied with them. I need to get away sometimes, and they help out with that. I have been satisfied with them. I haven't used them that much lately.

It gives me sense of well being. They provide great care. It is very reliable so far.

They help me get to where I'm going and do things I can't do myself. They're efficient, helpful, and dependable.

We hired a live-in caregiver for one week for my mother, so having them there full time for one week was what we needed. I liked the professionalism of the people that I dealt with on the phone that scheduled the care.

The services gave me a break. The agency requires that their caregivers are CNAs at a minimum, so they were trained.

They took me to an operation and then back home. I told my friend that they have great people.

It's a lot easier for me. The nurse takes care of the medications. I wait for her to tell me when I need to refill them. Everything has been great. Scheduling has been great and we have never had a problem.

They get him up in the morning and give him a bed bath. They have sent out three caregivers in the last several weeks, and one of them we have liked a lot. She is on time, a self starter, and very competent.

It allows me to still go to work, and they help out with him taking a bath and doing exercises. They do try to work with our schedule.

For me, I see a lot of more positive things about my loved one now. The services are good, fast, and reliable.

They are so good to my husband. He had a stroke and his mind and coordination are off, but they are able to help. They are very responsible.

They made an impact by being there for my mother so I could do other things. I thought the caregiver was very pleasant. I also liked the way she talked to my mother.

My loved one was getting care at home. They provided daily care for her. I was able to use them during the day, five times a week. The person I dealt with in the office was really great. She was helpful with the scheduling and billing.

The convenience of having the nurse come to me is great as opposed to needing to go to a doctor's office or hospital. The nurses from BrightStar Care are really great.

They helped with whatever needed to be done, which was very helpful. I really appreciated the caregivers. They were very sweet, very helpful, and always on time.

I have a full time job so I know that they are always with my dad that makes me feel comfortable. I already have recommend them because they are easy to get ahold of and to deal with.