There is nothing else they could do. The only use we've had of them so far was to have the nurse come and help us check out a few things. It's been very minimal use. They've been very responsive.

They've helped most by being sensitive to my needs. They should have the same consistent caregiver.

I can stay in my home and still have care. They provide excellent care.

I like that the personal care was the most helpful. I like that the women seem very confident.

I like that the founder is very responsive as well as his people.

The provider has helped the most by being there all the time. I don't have to worry about someone calling in last minute. I like the caregivers we currently have. They're doing an exceptional job and don't miss any days.

They took care of my wife when I was away. I like the service they provide.

I was unable to care for my dad, so it was a huge impact on my life. They are very easy to work with. The caregivers were knowledgeable. I was very happy with them.

They train their people well, care and they follow up. I like that they are dependable.

My caregivers helped me the most by helping me transfer in and out of the bed. They made the trip possible. I liked that they were on time and provided all the services I needed. They were excellent.

They were understanding. They are reliable.

What I heard is that a longer period of time would have been helpful for her. I liked the response time.

They've helped my parents with their day-to-day activities. I like that the caregivers are very friendly and helpful.

The caregiver coming is a big relief to me. I like this agency because the caregivers are capable.

They sent me a photo of the notes so I would know what they did every day. I liked that they knew what my needs were and kept me updated. I liked the caregivers that they sent us because they were qualified.

I am able to sleep at night and my stress level is way down knowing that someone is taking care of her. I like that they have been incredibly responsive when we've needed help.

The agency is helpful because it is very important I have the care, it takes off the pressure from my husband, and makes my life easier. I like that most of the caregivers I have been pretty good and it has worked out pretty well for me.

They have been responsive and they have helped us figure out some specific things about caregivers. I like the quality of the caregiver we have for our mother.

It was very beneficial. I needed some light housework. They were very thorough in figuring out what I needed. They had an appropriate person available.

BrightStar Care has made my experience positive by having good communication. I like BrightStar Care because they're very professional and caring.

It allowed my brother to go to work and they were there long enough so that my brother could get home from work and take over once the caregiver left. In the end, it was very hard to schedule with them because of a lack of caregivers.

They kept her safe. They cared more about her than the hospital did. I liked the personalization and willingness to be flexible. Megan, our main caregiver, was amazing. Ursula was really wonderful at coordinating.

They were about to help us really quickly. The nurse that they had was great. From what I know, they were able to schedule us last minute and my mom really liked working with the nurse they sent her.

They've made my experience positive by making it so I have time to get out of the house and get things done. I like BrightStar Care because they have great caregivers.

There was a lack in communication from management as far as who's coming and when. We would like to see better caregivers being provided.

They answer any doubts that I have. They are all kind and understanding.

They did the best that they could. They have good customer service.

The aides provided the transportation for my shopping. They are receptive to my needs.

They gather information for me, on my behalf, to see how my loved one is doing at a facility. They are data gatherers for me. They do their job well, although I have very unique circumstances.

The caregivers play mind games with the client. They will usually play one on one games with her so her brain is stimulated. I like how the agency follows up with their clients.

They couldn't do much because they had such short notice. Some of the caregivers were not as professional as I expected.

They are always helpful with my needs. They are very dependable and are respectful to my needs.

They were helpful and made a difference in her life. They were responsive and professional.

They help me around the house with things that I am not able to do anymore. They have changed my life. They are reliable and dependable.

The have good aids that do well with my aunt. They are pretty responsive.

They have allowed her more time to do the things she needs to do for herself. I like that if a caregiver gets sick or goes to another position they replace them in a timely manner.

They took care of all his physical needs, but there wasn't much they could do to improve his life. I like the owner and most of their people are professional.

The caregiver is adequate in what he does, but he is not very easy to work with. He doesn't do above the minimum of work. They have blamed me for any problems, there is no follow-up in the communication with the office.

The caregivers are unskilled and they require a lot of guidance from us. I feel like it has taken a lot of training on our part to get them used to the equipment and what we need them to do. They are very responsive. They were great at answering our questions.

They could make sure their people are prepared. They need to have better communication. They need to send over people who are more prepared.

They provide my mother with the care she needs. I like that they are responsive.

I have had to show many caregivers how to shower my husband, which is due to circumstances. Some people did not show up. It has been stressful. I appreciated that they gave me someone for 1 day a week.

The services allowed my dad to stay home rather than having to go to a facility. BrightStar is professional, helpful, and caring.

They were not there for very long, only a few hours. They only came two days a week and I thought I would have the same person come on both days, but there were different people each time.

It makes my life a lot easier. I like the caregiver we get on the weekdays.

They really addressed my concerns and solved the problem. We had an issue with the first caregiver and Jeff handled it well.

They can be more consistent with the caregivers they send. They can train their caregivers.

The whole organization has been helpful to the owner and the nurse. They have been good to have and have a good relationship. They could provide caregivers who are more suited for my mom.

They help with laundry. They do the things that we need.

They need to do what they say they will do. I would like them to communicated better, they say they will call back and then they never do.

The nurse that cared for my dad was dependable. They are fantastic.

They do housekeeping chores that are more important to me than to him so I don't think he appreciates them as much as I do. I would like to see more regularity with the caregivers.

They took a lot of tasks and responsibilities off my plate. They're responsive, professional, and caring.

I would like them to work without being asked. I would like them to send caregivers that are willing to work and not just sit there.

They could send qualified trained people every time. I've received a mix of good and bad ones. They would have regular caregivers come so I don't have to reacquaint new ones.

When my mom came home from the hospital they provided nursing care and the nurse caught things that saved my Mom's life. I like that they have good quality of nursing care. The staff and management is professional and easy to work with.

They were able to find someone who spoke the same language as my mother. I like the personal service that I received from them.

I like the quality of the person that comes to help my mother-in-law. She is fantastic. I like the flexibility with days and times and number of hours of service.

They were able to accommodate me in a last minute change. I like that they are reliable and they have good aides available.

When we first got them we all had covid and they came with PPE and it was a blessing to have. We needed help because we could not do it and since then they have made it so we could sleep at night. They are very responsive. If someone cannot come they call and let us know and try to get someone to fill the spot. Jeff the owner came and he introduced the caregivers to us.

She was weak from having had COVID, and they were able to address her physical needs. They were the only service who would take a COVID-positive patient.

It has been a high impact on my life because I'm handicapped. They make sure things are cleaned and help me get around. They can be more consistent in getting things done. Some caregivers do a good job, but others seemed to just be buying their time. For example, one caregiver was in the bathroom cleaning it for an hour, but nothing was cleaned when they eventually came out.

They gave us the confidence that we are doing okay in his care. I like the nurse that they sent, she was knowledgeable and caring.

We've had some caregivers who have been excellent. We've had others who couldn't do what we needed. This agency need to have consistent caregivers that coming on schedule.

The caregivers will help me shower. That is unbelievably helpful. This agency is very pleasant to deal with.

They watch over him and help him. They could improve training and matching the caregivers to the client.

With the person we have now, it's good. They attend to my mother's things. The people they sent at first weren't as good. They would talk on their cell phone, and I didn't like that. They didn't come back, so that was the only thing.

They need to be more attentive. The caregivers need to know how to clean.

It has helped us and we are only getting one service. Everybody has been very nice and kind.

They should clean up the kitchen a little bit. We've had good luck with the people they send, and they are very reliable.

They could charge less for services or be a bit more transparent about how much their workers get. You want to know that the people caring for you are being compensated fairly. They are good at followup, flexibility, and communication is great.

I had someone to take care of my parents for the weekend while I needed it. Everyone was very friendly and knowledgeable.

They have helped by being here with my husband so that I can go to work or just out to lunch. I can always call them and tell them what I want. The caregivers have been adequate, friendly and try their best.

They have helped with problems with the hospital and discharge. They are on top of things and they are helpful with different care levels.

I am not sure if they offer an on call caregiver emergency. If they had someone who was on call that could run over and help him it would be worth paying for. My dad likes his caregivers. No one has stolen from us.

They could have done a lot more to help out. They should have sent better nurses.

They are kind and attentive to him. I like their response time.

There was some disruption because the time we wanted got changed. I have been able to develop a good working relationship with Jeff, and he was easy to talk to and explained what our needs are.

They do what they say they are going to do, and they show up when they say they are going to show up. They are very good at communicating and getting back to us.

I was having getting caregivers to stay here. I like that they are very accessible.

They have been very responsive. They are dependable.

Overall, it didn't impact me well. I'm still using one of their nurses. I needed coverage on certain days and they did come through for me so I had to go to another agency. I need them to follow through completely with the coverage I need on certain days.

We have a live-in caregiver who we are very happy with. They should go over the bills with the clients. They should make sure their caregivers are showing up and clocking in and out.

They make sure they get their medications. There have been many times that I needed someone to come and cover for the caregiver. I have to travel in order to cover them. They have constantly come up with nothing.

It was helpful. It would help if the caregiver knew how to take care of kids. This is the first time using them and it's been crazy with the COVID-19 and we requested for child care backup. We had two people come out from BrightStar Care and the first person didn't really know how to interact with kids. It was more like passive care. I don't know that I would have been comfortable if I weren't home.

The owner is fine. He has been friendly and pleasant. They have been sufficient, they have gotten people here.

They communicated with him and kept him company. I liked that they were really quick. They got out there within less than 24 hours when I first called.

They prepare meals and fold his laundry. They could be more responsive to my questions.

If I were a family member who were local it would impact more. It has been very helpful, what she needs is help with errands and light housekeeping. They have been excellent with changes in scheduling when we have asked for it.

The caregiver did what she was supposed to do but I did not care for the perfume that she was wearing. The person that they sent was okay but she had a perfume or fragrance that I could not stand.

My dad absolutely loved the caregiver. He felt safe with him. They came when I asked them to come but the person that came didn't follow any of the instructions that I had told them but he was really great.

They've added greatly to the quality of my life. The aides are very kind and helpful.

They help by doing the things that I can't do by myself and they help me be more independent. I like the flexibility and I could do a four hour shift and have as many as I wanted.

I felt like they needed to be told every thing to do. They dried the clothes but didn't empty the lint container. They could be more informative. I didn't know that I was going to get hit with time and half.

She has been here when we have needed her, but she takes care of him like her own grandpa. She helps me a lot because I'm not well. I like the caregiver that I have. She is very fantastic, and she feels like a member of our family. I would recommend BrightStar Care to everyone.

The caregiver helps with everything from taking care of food to making sure the medications are correct. I like the person they send very much. The caregiver that I have has been wonderful.

If you give someone a message, the next person doesn't get it, so they need to have better communication with each other. We asked every week if they could give us a list of everyone who is coming because it was inconsistent, but it is consistent now.

The nurse they brought was really compassionate and experienced. They were very organized. They were ready to help immediately.

They interact and have compassion for her. They respond to her and her needs, even when she is difficult at times. I like the individual caregiver.

They provided daily care. A couple of them were very good, socially. I requested that it be the same people, and it never happened.