It hasn't been great. At least one day a week, someone is not showing up. I would like them to improve the reliability of the caregivers. I need to see someone to come out when they are scheduled.

It gives me time to do stuff that we need to do and not totally responsible of Warren. I would tell a friend that they're caregivers are very good.

They help him get dressed. I like the caregivers.

They could make it more positive by improving the reliability of the staff and having more timely communication. I would suggest being able to recruit and thoroughly evaluate their employees and this out of concerns of reliability.

They help with things like fixing meals and dressing him. They help with all the daily living activities. I like that they have well trained caregivers and are nice people.

They help keep our home running. They are very nice people.

They dressed him and helped him in the bathroom. I like that they seem dependable.

The company needs to find caregivers that love their jobs and want to work. I am not receiving any care at all and they can't seem to keep any caregivers.

Even though we were tested positive for COVID-19 they still showed up. I was pleased with them. They would call in advanced that they were coming and that they would be there in an hour's time.

They help me out and talk with me. They're a companion. I love the nurse I have. She's very sweet. The company is also sweet.

They help me by doing everything. They make me food. I like that they do their jobs.

Some of them are good and some aren't. One of them doesn't handle constructive criticism very well. I wouldn't recommend them, they've had a lot of problems with our billing.

They were uncomfortable having someone in the house. They were prompt.

One time my father-in-law did not want to go out of town, and so my caregiver stayed to help and take care of him. I like everything about them.

They worry about my safety. They could have better communication.

They keep him safe. They are very responsive.

I only use her occasionally but when I do use her she makes my life easier. They always answer the phone and they give me an answer.

It's helped my brother be able to get help with things that he couldn't do on his own. They're pretty flexible if I need to make changes. I've never had any problems when I need a substitute.

I like how their people care for me. They could coordinate staff better.

They are actually giving me people who know him or people who have made a connection with them, and they do not send different people all the time which is very important. They take great care of my father and that is very important to me.

They just established a personal link with my mother the patient. They could fill in when the primary care associate is not available.

They take her to and from doctors' appointments to make sure she is doing okay. They always help me out even at the last minute. They go above and beyond to find my mom care. They always find someone. I really believe in them and trust them completely.

They could have had a positive impact if they got someone to cover around the clock care. They can improve on overall being able to accommodate patient's needs and the hours we want.

They could have found something to do with their time. If they have a task, stick to that task, and if that task is done, looking for something else instead of just sitting around. Sometimes, some of the workers were not proactive, though the management was great.

They are trained, and they are knowledgeable about how to care for my bedridden loved one. I like the communication from the staff and the quality of the caregivers.

It has allowed me to work and not be concerned about my mother's well being. I am comfortable with the care she is receiving, and she has someone to go with her to her doctor visits. I like the availability of the nurses. They are available 24 hours if we need them.

They could have made my life easier by sending qualified people. I would like them to have qualified caregivers.

The person that I got is very good. They help him with everything. They need more staff and people that work. Sometimes, they don't have enough people.

They can first check the personnel to make sure they know what they are doing and that they are able to do what they are supposed to. The girl doesn't seem to understand, so they need to make sure they don't send a sick person to help another sick person.

They've worked well with my parents. They provide friendly service.

It made for an easy night. The caregiver was knowledgeable, on time, and polite.

The agency that provides the services that is contract through BrightStar should allow me more hours. The staffing could improve by having someone available all the time.

It is very important to me. They are very professional and thorough. The caregivers are courteous and on time.

They came out and worked with my husband. They did everything possible for him. I enjoyed the way that they came in and worked with my husband. I enjoyed the caregivers that would come out and help me.

They are helpful, but they need to show up on time. If I'm looking for them to show up at 9, they show up at 9:15 or 9:20, and at that point I've already made his breakfast. Sometimes I go to the washer and the clothes will still be there. When I'm looking for someone to come, they don't show up.

They help me with laundry and dishes, and a few people used to cook for me, but I can't eat anything right now. They could send the right people. There was a lady who came to me who was more disabled than I am, and I couldn't ask her to do anything.

I asked to change the personnel and they never did. The caregiver that came just sat, did not really take care of my loved one, and my loved one was not comfortable with the caregiver.

Katrina, the caregiver for me recently, helped me get out of the tub. Most of the caregivers we've had have been wonderful. I had BrightStar Care before for my husband.

My caregiver took me to the VA facility when I wasn't feeling well one day and the caregiver stayed with me when the VA suggested I needed to go the emergency room. They are really thorough and if I need something and without questions the caregiver gets what I need.

It all depends on how much I need done. I am doing pretty well right now, and the more I improve, the better it is for me. I would recommend someone to them. I just don't have them coming very often.

They do whatever I need and they help with things in the house. It is all available to me. They see that I get the care that I am supposed to get.

It's a lot of relief knowing they're coming. Most of the nurses do pretty well, but we've had a couple that do the very minimum.

Since I get infusions because it's hard for me to fight off diseases, the impact on my life is good. I've been with them for years. There has only been one time over that time where I had a problem with one of the nurses, and they replaced them.

It was good to have someone to take care of my loved one that was capable of taking care of her. If one of the aides had called in and couldn't work, a better backup plan would have been good. I had to miss work to take care of her.

The family gets a break from having to be the caregivers. They should make sure to be very clear about what kind of care is needed and be very specific.

They are a good company but the caregivers or nurses sometimes get called out. They help me clean and cook for me.

They work with my schedule. The caregiver calls me before she comes so I have time to take a shower. They bandage my foot and pack the wound because I cannot do it myself.

I like the follow-up, they check on me, and I have a CNA here. They call and check to make sure things are going well. I have congestive heart failure, and I am very lightheaded and get dizzy. The caregiver senses all the things that I cannot do, and they help me in everything that I cannot do.

Everything has been a negative experience with them. They should have more people trained to take care of the clients.

One thing that they can do better is train the people. They come in here and I have to train them. They can do their job.

To be honest with you, I was not here and I was out of town when it started, but everything went really well. The nursing part was fine but we haven't seen any difference as far as the medicine goes.

We're been very happy with the caregiver and the service she's provided for my dad. She does a great job. My father had his leg amputated, so she comes and bathes him, gets him dressed, and gets him in his wheelchair. Her feeding him and getting him to take his medications has been a life changer for him.

I thought the service was just adequate. I had a couple caregivers that were quite young, and I am old. I couldn't have taken care of myself. I had them for a short time. With my surgery, movement was difficult.

BrightStar Care is trustworthy. They have good service to care for loved ones. BrightStar Care took a load off of my hands.

I would recommend BrightStar Care because they came on time. We always had someone from BrightStar Care.

I would recommend BrightStar Care because they have done a good job with my care. I only needed them for a few days. I only needed BrightStar Care for a few days and the caregivers did well.

BrightStar Care needs to improve their communication within the organization. BrightStar Care could have given us more communication about the caregivers and what they were doing.

The last caregiver that came didn't do anything, but the other two caregivers were good. The caregivers need to get up, look around, and find something to do.

I hired BrightStar Care to be a companion to my wife on Thursday through Sunday, and there has been no consistency in the personalities of the people that have been coming. BrightStar Care also calls this babysitting which is insulting. It really rubs me the wrong way when the caregivers come to babysit. They are dealing with an adult, not a baby. My wife still reacts and interacts to a degree. It has a good impact if it's a good person. If not, it has no impact.

BrightStar Care is helpful, they sit down and talk, they're a lot of help in grocery stores, and doctors. I enjoy they take me places because I feel safe. I don't do anything without my caregivers. They take me wherever I need to go. I don't get any complaints.

BrightStar Care is prompt and they are concerned for my husband's health. The care alleviates a lot of stress for me and it gives my husband a sense of security to have someone there.