Whenever she comes, we leave the door unlocked for her and she always says good morning. I would recommend them because we have no complaints about anything. Everything about it is good service.

They provider caretakers. I like them because they are responsive.

They provided the care I needed. They are very helpful.

They are perfect. Knowing they are there to help is comforting to me. The women are wonderful. When I needed help again they sent out great caregivers to help me. I've already recommended them.

They were helpful and provided what we needed. I like that the receptionist in the office.

They sent responsible people that did what they were supposed to, and trustworthy people. I like that they were responsive and made sure I got the right person, and they worked with our needs.

They are responsible, accountable, and provide good care and follow-ups. They are reliable and provide excellent caregivers.

They didn't help. She just broke her hip, and they could have helped her more. They were supposed to help with my mom, but they just sat and played on their phones.

I can call them when I need them in the spur of the moment. I like that they are very pleasant. Anything I needed, like helping with something or taking care of Pete, they do more than I ask.

The nurse they sent is professional and the scheduling is good for me. They fit my schedule perfectly and my nurse is very good.

I had the same person most of the time and she was wonderful but people that I had before were not as good. I paid twice as much than what the caregiver was making.

I don't know that my life would have any kind of quality without them. They have awesome employees.

They provide the care just fine that the patient need. I like that they are responsive and great communication.

We ha a couple of caregivers who were wonderful, but the majority of caregivers they sent were unable to provide the care. I continually had to remind them of things that would be very important to use.

The financial impact is severe but the care is good. Aside from the costs, I like the caregiver that was assigned to my husband.

It relieves me from worrying about my mother, I get a good night of sleep. They go in and sit with my mother at night.

They can guarantee the person shows up. I would like them to have better quality of people that work.

The service has provided companionship for him. I like that we deal with the owner.

They are there on time and do what needs to be done for him. They have very good quality and they are always on top of things.

I like that they are good communicators.

The agency gave me a good quality caregiver. I like this agency because the caregiver is fabulous and they have great communication.

They helped me understand what my husband needed to take care of him. Their caregivers are very professional and caring.

Some people were excellent and others were not. It goes back to the training. The people that were there regularly, like Mariah, did a great job at being positive and getting along with her. They were consistent. There were communication issues, scheduling issues, and training issues. I had typed in-depth instructions for the caregivers, but they came in and had no idea of what to do.

Having somebody there overnight was a big relief. The night nurse was there when my mom was going through her last stages. Without them, I wouldn't have known what to do. Everybody was very helpful and very understanding. The care coordinator tried very hard to find me help at short notice. The night nurse was very polite.

They helped me the most with going to the bathroom. I like that the people are very nice and friendly.

I do not drive, and I do not rely on my family. I rely on them so much. They are on time, and they are reliable. I have only had one person does not show up and it was for a doctor's appointment.

They allow me some freedom to go do what I need to do. I do not need to worry about them. I like how they have given us good caregivers which have been great. They always find people for us.

The caregiver is very good with my husband, and we're very happy with her. This agency has been right on the spot in getting people to come help us.

It was a stress relief. I like that the owner runs the business very smoothly and very professionally.

They have acceptability and hours. If we have to change our hours, they work with us. They are really responsive, and it is easy to communicate with them.

They give me comfort in the knowledge that someone is there with my mom. I like the way they were able to work with what I needed.

The follow through and sending outstanding people and always keeping me informed. The care that they give him increases the quality of life for both my parents. I really like that the agency is that the people on the inside always follow up and are always on top of everything. I also really like the caregivers that they have sent Lisa and Maria. They come in they are professional they get right to work on my dad.

My dad looked forward to the caregivers coming. They seemed to go above and beyond to meet our needs. We had caregiving support when we needed.

The caregivers watched the client during the night and made sure she was alright. The caregivers were of really good quality. They were also professional.

They have provided quality care. They are professional and caring.

The agency can make my life easier by being more organized because I never knew who was coming and at what time. I would like to see more accurate timing improved within the agency, as well as more trained caregivers.

They work with me. They give me 24 hour care. I love the quality of care that they provide. They also work with my case manager.

They made the experience positive by taking care of Bonnie. I'd recommend them because they were always available on short notice and took good care of Bonnie.

They make my life easier. They help me take care of my husband and we work as a team. They are very respectful with me and my husband. I just like that everyone talks with each other, they work with me when I want to keep the same caregivers. They work with me and they go above and beyond.

They help with things like making meals and getting him dressed. I like that they have professional caregivers.

They give us peace of mind that someone will be there with my mom. I like the local provider. They work well with schedule changes.

They did everything we asked them to. I liked the quick response and how easy it was to book someone.

They have stepped up to the plate since the last caregiver. We have gotten a good vaccinated caregiver to come into our home.

I can count on specific days and times that I can take care of my own things. The girls are always on time.

He does not really like the floater in the mounting, but she does help him take her medicine as we wanted. We really like the girl that comes for 4 hours though. I really like the girl we have coming. My father-in-law really likes her a lot. I like that they are prompt and do what we ask them to do.

It causes stress and concern initially when my dad was not being cared for properly. They got a better caregiver who was then able to take care of my dad and his needs. I was concerned about whether they could continue providing that care in the next week. I just think that I clearly laid out the requirements and challenges in our initial assessment. I would expect that they shouldn't send out someone unqualified for the job after understanding those challenges and requirements.

They were in a large home and now a small home but they are also getting some people and it has been overwhelming. One of the things that I would like them to do is just work on face to face meetings.

There was nothing else they could have done to make her life easier. We just needed someone to sit with her. I'm not sure what they can improve on. Some of the caregivers were much worse than others. But some of the other caregivers were amazing.

They got her food and kept her company. I like that they were nice and attentive.

They come over on the weekends which makes us able to do stuff. The people that they send are qualified.

The services helped by taking care of the client without us having to be there. I would recommend more if the caregivers showed up more.

We're still not completely seamless at times with his care, but he doesn't reject her outright, which is something he has done to other caregivers. They have been flexible and responsive. They are great.

They provide daily care for her, which is the most important part. I like the customer service they provide.

They stayed in contact with us frequently. I liked that they were flexible.

Knowing someone was there made it a positive experience. I liked their customer service. You can contact the local offices.

They were able to help out when while I was at work. They are flexible with the hours and if I need them short notice.

The services do things for me that I can't do for myself. The company keeps me informed about when they are coming.

They keep my dad safe and make sure he doesn't fall. The quality of care is phenomenal. They are very good at responding to the needs of the family and patient.

They were beneficial, the value of the service was just not quite as good as other places that we have contacted. They just need to find better people to come work with clients. We had one company send out someone who just dove in to work and the people with Bright Star have not done that.

It has made a big difference. They help with the house and cleaning. I am very happy with it! They help keep my things in order.

They can make my life easier by doing their job and having the caregivers show up to do their job. I would like to see training and instruction of the employees improved. They do not show up, and they do not do anything while they are here.

They could make their caregivers be on time and not let them show up a half hour late. They should be more timely.

The care depends on the caregivers. They struggle with getting care sometimes.

They have helped him the most by having a kind nursing staff, and they were attentive. Without them, I don't think that I could have handled him on my own. I would tell a friend that they were the kindest and nicest people that I have encountered during COVID-19.

It was aggravating for him having the caregiver sit there for hours not doing anything. I wouldn't recommend them. They had problems getting people to come and want to do things.

They help him at getting up and moving and going to the bathroom. The person that comes out now is better suited for my dad. He is more suitable.

They come out and take care of my uncle and his clothing. They try to help me as well. They are very efficient and they come in and take care of us.

My mom needs some help moving around and they are able to help her out. She has a hurt ankle and knee and they have been very flexible with us. It has been very helpful. I like that the company is immediately able to provide care. The communication is great as well.

They carry out my delivery of the medication. I like their efficiency.

They help with things on a daily basis that I could not do for myself. I have been using this agency for several years and I am very pleased with the quality of the people that they send.

I wish we could have the same person more than once, but it has made an impact. I found that they were very congenial and helpful.

They answer my questions promptly. They send help when needed. They are flexible. They have been very reliable and professional. They always help me when I need it.

They provided friendship and good care. They did everything he needed. The caregivers were excellent and the agency worked with me on keeping the same caregivers all the time.

It helped us with the patient's care. They were efficient.

They were here in the evening to help us out. The people were really nice and they were there when I needed them.

They were able to provide things that we, as the family, couldn't do ourselves. We had a very good experience with them because they were dependable, compassionate and very professional.

I was secured to know that my father was taken care of and we could take a break. I like how fast they were able to get the services started for me.

It was very helpful for a time. There should be better communication between the sitters and the family.

They are on top of getting us caregivers when we call. They've been very good and nice to us.

They should be there every day. We've had some cancellations. They need to have more people available to work.

They came and sat with her. They would give her something to do. They were responsive. They were able to get people out to help pretty quick.

They were always on time, and they put her at ease. I like Kat she is very helpful.

I don't know what I'd do without them. They could train their employees better and pay them more. They don't make enough but they work hard.

They helped the most in giving her personal interaction during COVID. I liked the individualized attention to elder care.

They have come to check my vitals and and they have also done some physical therapy. They help do my IVs and they do a good job.

They help me in a lot of ways. They take me to the doctor since I can't drive. I've had a couple of bad experiences with them, but I've gotten it settled. They used to come in and sit down until I told them to do something.

We have a good caregiver, and she is very prompt and responsive. We like the person we have working with us now. We have been using them for years, and they are great.

They are just normal housework and whatever we have asked to have done has been done. She checks the kitchen sees what needs to be done in there. So far we are pleased, and we knew of them before we had used their services. She gives my wife a bath.

They give me peace of mind. They are very caring and do a good job.

They cared for my mother and it allowed me to just be there with her and not have to be hands on all of the time. I liked that were really knowledgeable and took good care of my mother.

It took some pressure off of me and my wife. They were very responsive and communicated well. The caregiver at the end was phenomenal.

It's a big help. It has made it easy for us to know that someone will be here to take care of her. They are good about covering the shifts and communicating with us. They look after my wife's health.

I liked that they were all prompt. Everyone was kind and considerate.

It gives me flexibility and it brightens up his day to talk to someone new. I like the fact that I can leave the house while someone is here with him.

They treat her with respect and as much dignity as possible. All the girls are professional.

He really liked the ladies that came to care for him. They have also served my parents who are in a different facility and we have had some difficulty with the quality of people that come to my parents. One caregiver came with their kids. The professionalism was lacking but the availability was high.

I don't drive, so they are always on time, and they pick me up and take me where I need to go. I like the friendliness of the people that work there.

It helps him be more alert when they are here and he is aware of what is going on. They also help him move around. I like the people that they have selected to come know what they are doing and show interest.

I had two caregivers, one for the night and one for the day. The nighttime one was exceptional, and I really enjoyed the initiative she took to do things around the house. However, the day caregiver didn't do that as much. There was a big difference between the two caregivers. I wish that I would have had a checklist of things to do around the house that they could have helped me with. I have already been doing it, because it was nice to know that there was someone there if I needed help. Sometimes, I need a person to go with me for procedures that I have, and I can hire BrightStar to help me. I don't have to bug someone else.

I needed them for cosmetic reasons only. I needed them so that my sister and my children wouldn't get excited.