When they do come, it is very beneficial to me. When they do come, it is very beneficial. They need to be able to fulfill the schedule as they promised during the interview. They could do better in providing service when the worker cannot come.

They need to provide more quality care. They could have more consistent scheduling.

They have great cognitive care and personal care. I would like to see better Veteran care.

Just knowing that someone else was helping out was a big relief. I have already recommended them. They were able to provide care quickly for us.

They are very helpful in the home. I like that they are always there for you.

The most helpful has been if my regular caregiver cannot come they will provide another one. I love the caregiver and she has been with me for a long time now.

I have had them lately, but I know it was good. I just liked all the people, they were really nice.

They help with having to take care of clients if family needs help. They take good care of their clients, and the help is good.

They would fill the bird feeder and it would help my quality of life.

The service helps me. I don't know if the client appreciates it. The services give me the opportunity to cover doctor appointments and make appointments I wouldn't be able to do. I like that BrightStar has been able to cover my dates, which have been sporadic.

It frees up time that we can use when they have people there with mom and dad. I like the level of care that they have.

They were always checking in on things and anytime I spoke to anyone from the agency they were knowledgeable and they handle things well. They have qualified people there, they make sure they train them and that they know what they are doing.

The caregiver is always able to help a lot in getting his hygiene in check. I like BrightStar Care's communication and the caregiver's punctuality and she is always there for him.

They're only there one day a week - so helpful, but I wouldn't say impactful. I have had constant turnover. I get someone out there, and they're out there a few weeks, and they're gone.

In the beginning it was great, but at the end it just wasn't as good. We are very unhappy. They need better communication overall. If they promised me help, I should have gotten it.

I know we have a medical staff in our home while we are not here. I have called the office and the staff is very polite.

It frees me up to do what I need to do. It makes sure my mother is safe. They've been very helpful. I had started with another company and it was a disaster. When I reached out to BrightStar, Jim was very helpful in getting us started.

I wish they could be better trained in stroke survivors care. They need more training in transferring and they need to be able to work with her delusions. I would like them to have more caregivers so they can staff properly. We have a lot of issues getting caregivers here.

It was nice that they were there to help take care of my loved one. I liked that they were able to do a lot electronically.

Receiving care was a learning experience for us which was difficult initially. They tried to make sure we were understanding everything. I really like that they explained how things work. They were very clear and responsive to our needs and agenda.

They are on time and call before they come. I like that they are really personable and the nurses are very efficient. They send cards at Christmas and your birthday.

It keeps us from having to be tied down. They can just keep the schedules complete. I understand it is hard with COVID and it has gotten a bit better. There have been a little bit of mix up. There have been issues with scheduling. Now it has been straightened out and we haven't had any issues.

They could have had higher quality caregivers. They needed to have better communication.

She is very helpful when she is here. She is only here 8 hours a week.They are very responsive. They are very easy to communicate with.

They could communicate better between the staff and myself. There were some miscommunication problems about the care that he was supposed to be receiving. He is only supposed to go walking with the nurse once a week.

They could help me more by doing more related things such as helping me around the house. I would like to have the one good worker permanently.

It gives me a sense of relief that my mom is being taken care of when I am not around. They keep me abreast as to who is coming. They alert me immediately about problems.

They work around my schedule. I like that they're very good at communication.

The first half was excellent, but they devolved because they didn't communicate, and the caregivers would leave early. They could have communicated more.

They are very caring and helpful. They seem to be short handed with help. It seems like they don't have enough help to go around.

They listened to what we wanted and provided it. They were very personal.

The caregiver took a lot off of me, because I had to do a lot for Pam before, and now the caregiver does everything. The services are very good because I like how they take care of my daughter. It helps us out a whole lot.

They make his life easier by providing quality nursing care. They help me in a crisis. They respond quickly and handle it professionally.

It helped a lot because my brother and I still work, and someone needed to be there for my dad. It was a last-minute thing when it happened, and they sent very good people. The care was great with my dad.

They made sure she did not fall. They were very professional and caring.

They have helped the most by keeping him dry and clean. We have liked the caregivers because they have had good reliability, and they know what they are doing.

They were punctual and caring. I like that the aide they sent was highly qualified.

It is hard, but the quality of the caregiver should be better. She was very nice. She was sometimes late. They were responsive, and they got someone out quickly. They seem like a family run business, and they are attentive to my specific situation.

My nurse has been so accommodating to me. My nurse is really nice and answers all of my questions. She found out I was allergic to a certain food and made it her duty to get me something else.

They work very hard to meet my needs. I'm a tired old man and don't have anything to rate them against. They are responsive to me.

They gave me more time to do things that I needed to be doing at home. There could have been more continuity. There were several times that I would have a worker for a day or two at a time.

I'm able to comfortably leave my husband alone with the caregiver and go run errands. The people they have are dedicated to showing up and doing their jobs.

More than anything, they are caring for both my mother-in-law and father-in-law. They are both in hospice care. The company has satisfied us with the people we have dealt with. from the owner down to the caregivers. We have 24 hour care so we have had a lot of great care.

There was a nurse who knew my wife and had previously worked with my wife at the hospital, and he was a super nice guy. I have a lot in common with Tim. They were good, but they just couldn't get things straightened out. The person would leave early, and they would send people who had no training. Monday just got to be a time I dreaded.

They help the most with the convenience of them coming to our house, instead of having to go to Atlanta to have his injections. The nurse is very dependable and personable with our son.

I do not have to constantly be there, and they are there for me. They treat my loved one like their own loved one.

They can't improve anything of significance. The main thing they could do differently would be to let us know ahead of time when a caregiver is going to be absent and have a replacement when the caregiver will be absent.

They allowed me to sleep while they were here. I liked their professionalism when they came to interview me and their comforting care. They were understanding and helped me to get through a difficult time.

When they are here they are fine. I have had a lot of problems with the people not showing up on time and finishing their shift.

They give me freedom to be able to get out. The caregivers take care of my mom. They help her get out of her chair and bed. I'm not able to do that for her anymore, so it's nice to have them there.

It would be good if we could afford to have it more often. They are on time and dependable.

It makes all the difference in the world. They allowed us to go get medications from the pharmacy, and it gave us a respite, just being able to rest and do things we needed. She actually passed away after a surgery, and my father-in-law didn't call BrightStar Care, and if he had, she probably wouldn't have passed. They are easy to work with, they have a great staff, and they are knowledgeable.

They were vital when they were here because I was the one taking care of my loved one otherwise. They need to have reliable staff. They didn't show up and we would find out in the morning that nobody would be coming.

They were loyal by always showing up to take care of my sister. I work myself, so it helped because they were there to take care of her rather than have me be there, which was a reliever for me.

The people that I have gotten from BrightStar Care are great and the caregiver that I have fits like a glove. She comes right in and knows what she needs to do. I cannot walk and the caregiver is able to take right over.

BrightStar Care gets my supplies and checks in on me frequently. They always call me back and resolve my problems. I don't have to go to the hospital to call the doctor. I can just call BrightStar Care. They know what is going on with me.

My husband is a large man. I did not get to meet the girl beforehand but she did not have enough strength to take care of my husband. She was watching him while he fell in the shower. I expected a lot more from BrightStar Care. I felt like the caregiver could have provided more conversation and time with my husband.

I would tell someone that BrightStar Care is well educated and trained on what to do. BrightStar Care does a good job. They make me feel comfortable, and they make me feel like somebody, rather than just working like they don't care about who I am.

BrightStar Care did everything I asked them to do and was a big help. BrightStar Care helped me lift and move the client.