This agency was very kind and empathetic. This agency has great caregivers and nurses.

Faye has Alzheimer's, and we felt that we needed help. The nurse we had was terrific.

I have one aide for 2 hours a week; that is all. He is excellent. They need to improve the quality of their aides.

The caregivers helped the most by following through with whatever our instructions would be at that time for the day or night. We had them on all different shifts for different reasons. It always worked out very well. I liked that they sent really good people that were very helpful to my dad. They have really good staff.

I would like the caregivers to follow up with me. I like that they are flexible and communicate well with me.

We need the caregiver to be consistent. It's hard when we get new caregivers. However, they have addressed this problem for us. They find somebody to perfectly fit the needs of the individual.

She lives in a nursing home, but they take a lot of care of her. I have used them for years and the staff is amazing.

They should be more engaging. They should improve the quality of people that they send.

I never had any issues with them, they are courteous and professional.

There are certain girls who are perfect and timely. They are very thorough in the job we do but it took us a lot of time and lots of not-so-good people to get to them. It was a headache but we worked through it. They are very open and honest with communication.

They help her to carry on so it is a great help. They're responsive, reliable, and all around great.

We haven't been with them very long, but they have been responsive and have provided care when needed.

I need to work and I can't go running home to be with my mom when someone does not show up. They often change the caretaker and they do not seem able to hire and keep people who are reliable.

One guy who went there to take his blood pressure didn't even know how to do it. They could get people in on time and call me to let me know what's going on. In a month we had 7 different people.

They were very dependable. They were very professional. They documented everything they did. They communicated well who would be coming every day. They were on time.

The caregiver has changed my bandages. I like that they are on time.

They help her get by on her daily activities. We've only been using them for about a month, so it's hard to say how they are doing. They've been good, but not great.

They were only there once a week, but did a really good job, I was satisfied with how they were willing to help us, they would accommodate to our schedule. I appreciate how the owner went the extra mile to make sure we had a nurse for the client.

The caregiver was very helpful and sweet. They could have done stuff before she got asked to do it. I had to ask her to write down my mom's vital number so I knew what the numbers were for her blood pressure and sugar. If she had communicated that her levels were off that would have been better. My mom's numbers were way off and she didn't communicate that so it made it look like she did not know what she was doing. Apparently, the caregiver was either coming later or leaving earlier. I was there waiting for her but no one communicated that to me. One time I was there and she was on her phone. She didn't get off her phone.

BrightStar Care goes above and beyond. Their staff is very kind and easy to get along with and have great communication skills. My family and I have had a wonderful experience hiring BrightStar and I would highly recommend this company.

I couldn't do anything without her. I have spoken directly to the owner who is very helpful. She understood why I was on the fence of getting care. She didn't talk me into and let me make a reasonable decision.

They are taking care of my wife better than anyone. They are smiling and happy at my house. They are willing to take any means that they can to make your life better. I would highly recommend them. I like their personal attention to make sure everything is taken care of. BrightStar has gone above and beyond to make sure we are safe. They test the employees weekly for COVID and I am impressed with them.

It was very disturbing to him at the end of his life for him to be treated that way was horrible. I do not think that they train their employees. They did not treat my husband. There were a few providers that were really good. There were others that were supposed to stay awake all night and then they went to sleep. They also told my husband that he could not walk around or use his cell phone without my permission. They scratched my wood floors by removing the chairs. They got ink on my sofa that won't come out. They came late. They watched movies and kept headphones in their ears.

They could have better trained people and people with more initiative. The quality of the service is inconsistent.

The services are absolutely needed. They have been relatively open with the communication.

I would like them to be consistently more attentive. They could have better communication.

They made the discharge transition back home safer. The communication was good and they were helpful.

They are important because neither my wife nor I can do certain things anymore. They can improve their communication.

I am comfortable with them and I trust them. I like that most of the women have been caring, attentive and help feed me. I only had two caregivers that I had a problem with because one was sick and the other one had a personality that I did not get along with.

It was very difficult for them to accept help so it did impact them. There was a lot of resistance because they have dementia and Alzheimer's. They took care of my parents and did a great job!

At the time, she really needed the help and they were there to provide that. I liked that they were very responsive when I had questions. The communication was good.

They were a plus in my life. They did everything I needed done. I really liked all the people they sent in. I thought all the aides that came were very good at their job.

It is so unbelievably sad. She couldn't speak, but she told me the next day that the CNA mocked her and laughed at her because she misunderstood the situation. They need to improve the quality of their employees when they hire them. The hardest part is weeding out the people.

It was excellent. I have had excellent results with all of the therapists. They helped the most by being patient, kind, caring, and they had by best interests at heart. I like the personality of the people I had and when I started with one person, they kept them. I didn't keep getting different people.

My loved one has dementia and it helps to have someone come in each day. I like the fact that someone comes in each day to check on my loved one.

They have sent me a really good caregiver that shows up on time and does a really good job. I like that they are responsive, seem to communicate well, and the quality of people they send are reliable.

They don't interfere. They are all nice people and very thorough with me. I am very pleased. I like how they are very friendly and very informative if I ask questions.

The agency showed me different things and techniques for Stuarts' stuff that he had to wear. I'd never dealt with what he was dealing with. The agency was very friendly and helpful.

I used them when I needed them and then I got better. If I ever needed them again, I would call them. When I was quite ill, they saw that I stayed hydrated and that I ate. Their aides knew how to cook and do some light housekeeping. They were very pleasant and I found nothing wrong with them at all.

I don't think I was with BrightStar that long, but I didn't find a caregiver that fit my needs. I didn't like the switching of the schedules. I didn't like the payment methods. They charge a fee to use my credit card.

Finally they got a young lady to work for them, and she was excellent. Once she came, everything went like it should. Their scheduling took forever to work it out with coverage.

It helps me out because I can't be there all the time while I'm at work. They could use the same caregiver instead of switching caregivers up all the time.

I can leave the house without being concerned about my husband. I thought I would have more consistency in who was coming. We have had a couple different caregivers come.

We don't need anyone to care for my loved one physically. What we need is someone to communicate with and stimulate my loved one somehow. They need to improve the quality of the caregiver they send to care for my loved one.

She doesn't acknowledge them as much, but at one time, they were extremely helpful before she was extremely demented. Everyone is very professional, from caregivers to the office.

I think they helped out the most primarily due to their personalities and training. They were very helpful to him and to me. They were absolutely wonderful. The women were very well trained. I had some issues when my husband had to go back to the hospital, and it was nice to have someone there.

They are good, but they are not perfect. They could be on time more. My current one doesn't have a problem with it, but there have been problems with that in the past. They could be more motivated. For example, they could find something to do rather than be told what to do.

They got me back on my feet again. They are very professional, on time, warm, and friendly.

I didn't have to worry. I had things to do on my trip and knew my husband was faring well. The personnel and their care was great.

It helps that they bring my medication to my home and give it to me. I like the reliability of the regular caregivers and the care they give me.

We'd had a caregiver before and we just picked up a new agency, and we're going forward and they've provided capable people. BrightStar Care has been very attentive to my specific needs.

We knew she was dying, so it helped by having someone there 24/7 to help us live our own lives as well as caring for her. Depending on who you get, the level of care varies drastically. In regards to the one caregiver I had, she was amazing.

The care and the cleaning that the caregivers do is outstanding. I can't do all of the stuff that they do for me.

They are very caring and they know what they are doing. I am in wheelchair and they very good with handling that. The people that they hire to work with me are very good. I can't walk so they do a good job of getting me where I want to go in my wheelchair and making it very easy for me.

I am pretty likely to recommend BrightStar Care the caregivers do a good job. The services that BrightStar Care provides is essential in my life.

Most of the people I've had come to my house have been easy to get along with and helpful. I had a couple issues with someone who came, but no issues after that. BrightStar Care has been here and done what I've asked to be done.

BrightStar Care is able to provide good food and personnel. The caregivers from BrightStar Care are always there to help me.

A lot of times, I had to ask the caregivers to do something for me. A lot of the times, they were doing homework or being on their phones.