I like the availability of the manager. I have the owner's telephone on my phone and I can freely call her. I would like it if they could get better at communication.

The experience was positive because of the type of services that was needed, 3-4 times a day. I liked that the agency was thorough and communicated well.

The medicine & nurse were on time. The nurse was here on time.

We were very happy with the services we had. They were very friendly and very helpful.

They were very helpful and understanding. I like that they were very helpful and professional.

They should have tried to have more interaction with him. They had great communication and good follow-through. They had great people that worked for them.

The caregiver lied about the hours she worked. The caregiver was not respectful of our space.

They make sure that I have the proper materials. I love the company because they were on time.

Just by being on time and being there during the day. They seem knowledgeable on what they are doing, and they stay in touch with me.

They do a good job, could help with the stress. Sometimes they leave us in the dark. Communication is lacking.

It makes my job easier. They are responsive.

They sent my mother a really good fit caregiver for her based on their personality. All the people that work for the company are great! It is not like any of the other companies that we have worked with before.

They have saved me so much grief. They are quick and cable of providing care.

The dog got into the supplies and destroyed everything but they got everything out to me when I needed it. I like the nurse they sent out.

They need to get better help. They need to be more responsible. The need to be attentive to us.

They should continue good communication. They should make sure not to be late. Last year I had BrightStar Care too. They are communicative, nice, pleasant, and responsive.

I have a lot more independence because I know I have help if I need it. She's always has her arms open to make sure I have my balance and don't fall. I've already told my friends how delighted I am.

My nurse is very nice and she comes out and does whats she's supposed to. It's easy and painless.

She's very knowledgeable. I've learned quite a bit! I think that my caregiver is absolutely fantastic.

The staff they have is well qualified. I like the nurse that they have been using for me.

They are responsive to him. We went through four people and some of them sleep the whole time.

There are sometimes issues with consistent staffing which causes a minor disruption in services. I would tell a friend that they do a great job at partnership and communication.

I have an autoimmune disease and so the services are helping to keep me out of a wheelchair. I like that I have been able to have the same nurse for almost three years. She feels like family now.

It definitely brought comfort to our family. I enjoyed the two workers who came out and met my parents.

The best thing they do is get my wife cleaned up, dressed, fed and exercised. They need to get more qualified and experienced aides. A lot of them are younger and are not very experienced.

I'm the one who made all arrangements and they've been very helpful for my mother. They're very nice women. They need to be very straightforward about what they will and will not do. The administration needs to be truthful and stay on track.

I think her health has been improving with her therapy. They are good in providing services. They are accurate with the client's schedule.

The girl who came was wonderful! She took care of so much for us, she would do anything we needed. I liked the girl they sent out.

It helps my mother-in-law and I do not have to worry as much. I liked the flexibility and dealing with Noah.

There is no conflict with them. The nurses who come to me seem to be efficient in scheduling.

They help the most in getting Candido to take his medication. I like that they are professional.

I don't see my family or anyone as much because I am house bound. She has a nice bright attitude. I know she has a smile even when she has the mask on. I have the most wonderful nurse ever. The people I have to deal with on getting my supplies are perfect. I am totally happy with them.

It gives me a chance to get out of the house. I like their effort to provide adequate care for my wife. They show exemplary effort.

They fix my food and give me a bath. They seem to want to run my household.

They helped me with getting IV treatments. I really liked how kind and respectful they were.

It wasn't for very long, but it was good. I liked the personal attention from the caregivers.

I needed help, and we got help to do everything. I would be gone for 4 or 5 hours, and they would have to feed him and do his personal care. They were right on time, and they took good care of him. He had dementia and they were patient with him. They would do anything that I asked them.

They send me a nurse that sends me an infusion that takes 6 hours. They are very consistent. They are responsive to difficulties. That is the most important thing. A couple of times we needed their advice, support, or a different caregiver. I screwed up the scheduling and they fixed it immediately.

They're quick to schedule us in. In the beginning thier communication was poor but they've gotten much better with that.

Just not having to physically go anywhere like a hospital just that they come to my house to take care of me. The nurses have all been polite and they are all good to me.

She was prompt and good. They worked with my schedule.

They did what they were supposed to do and a little more. I liked the attention to detail.

It allowed me to stay at home and sit in front of the television while they administered the antibiotics. I liked that the nurse's were all conscientious and very congenial. They took care of me and did all of the required work for my antibiotics.

They come in and do their job. Most of the ladies they send are caring and capable and willing to do the things that would make my life easier. Most of the caretakers I've dealt with are nice and dependable. Not all of them.

They are good about freeing up time to be with my family. I like that they offer good services.

All they did was come draw blood once a week and change the bandaging. Every time someone came out I got a different nurse but I would like to have the same one each time.

They saved my life when I needed help. She did things that I couldn't do. She helped me get dressed. The person that helped me is prompt and stayed the whole time.

I like having the same caregiver. I have problems keeping up with what they charge. They told me I have a balance even though I don't.

It makes her happy and makes her feel good that somebody's coming to take care of her. They help her with showering and changing clothes. I like that they keep me updated. They care about who they're sending to take care of my mom. I just like the people I've met.

I love night time caregivers, and I don't worry about my sister because the caregiver doesn't ignore her. I went with another agency for the day shift because the last good caregiver of BrightStar Care will be going to school. You have a caregiver calendar, but it is constantly changing. They only have a few caregivers that are good.

My life is not very good now, but they have been helping me. Every time I have to go to a doctor, they drive me. They care about you.

Sometimes, the evening staff could be more responsive to the household. For the most part, BrightStar is responsive and reliable.

They're here every time that they're scheduled to be here. They're dependable.

As an out of town family member, I needed someone to take care of my elderly mother who was discharged from the ER after a fall and was returning home to live alone. Prior to her fall she was completely independent. I needed to find someone that could assist her in her home with everyday activities as she was unable to do very much for herself while recovering from the fall. In Home Health Care was ordered by the physician but did not cover the Activities of Daily Living (ADLs) which are routine activities people do every day without assistance. There are six basic ADLs: eating, bathing, getting dressed, toileting, transferring, and continence. I was referred to BrightStar Care by a Social Services Case worker in the hospital. I reached out to BrightStar Care (Greater Volusia County Area of FL) to speak to someone and the Director of Operations, Masha, answered the phone and answered ALL of my questions, which were comprehensive, as I had need and experience in the past for other loved ones with these types of services. Masha arranged for her Director of Nursing, Noah, and Scheduler, Terah, to come to my mother’s home and the four of us sat down together and discussed specifically what BrightStar Care could do for my mother and what our expectations of BrightStar Care were. My main concern was that I wanted to be sure that any caregivers assigned to assist my mother were not only competent but trustworthy! Masha does this type of in- home interview with her team members to determine the needs of the client as well as assess the client’s physical and cognitive needs in order for Masha to best assist her, with feedback from Noah and Terah, to pair up what BrightStar Care hopes to be a good match up for both caregiver and client! Noah even went to the trouble to purchase, hand deliver and install on his own time, a hand-held shower attachment which he assured me would greatly benefit not only the assigned caregiver but my mother as well when she returned to independence! The next day, my mother was first introduced to Wendy and thoroughly enjoyed her! Because Wendy had a prior vacation planned that was to take place during the period of time my mother needed assistance, Masha assigned Katie to cover for Wendy while she was away. Katie came out on day two to assist my mom. Fortunately, I was present when Katie came to meet my mother and assist her with the plan of care that was implemented and reviewed by my mother, myself and Noah. Katie immediately began to take care of my mom like she was her own mother! What a lovely, caring spirit she displayed. I familiarized Katie with what needed to be done while my mother went to bed as she had been to her PCP that morning and was still in considerable pain. My mother’s PCP ordered some x-rays for my mother and while I was with Katie and my mom, the PCP office called me later that morning and informed me that my mother needed to be taken directly to the ER again as the x-ray had revealed a life-threatening condition that required immediate intervention. I informed Katie that I was sorry and that I had to take my mom immediately to the ER. Katie, without hesitation, began to help me get my mother out of bed and into a wheelchair for transport. Katie continued to reassure my mother that everything was going to be okay! Katie ensured that should it become necessary, we collected adequate items for a possible overnight stay, for my mom. I felt so comfortable having just met Katie and seeing her caring nature and straight forward and considerate spirit, I asked Katie to remain in my mother’s home and continue to do the cleaning, laundry and grocery storage we had previously discussed that needed to be done. Katie had already begun preparing a meal for my mother and stopped and cleaned up and bagged up in the freezer the remainder of the food products that needed storage. I told Katie to lock the door on her way out. Katie gave me her cell phone and asked me to keep her updated as to my mother’s outcome. She was genuinely concerned for my mom. What a wonderful care giving spirit! My mother was admitted to the hospital and I no longer required the services of BrightStar Care as my mother was scheduled to discharge to a skilled nursing facility upon discharge for rehabilitation. I returned home to a cleaned up home! Even payment of the bill was simple. My mother had authorized any charges be applied to her credit card so even payment for services was effortless! I would HIGHLY recommend this company for care for a loved one should they need ADL assistance on an hourly, daily, weekly basis or even 24/7 care. They are very reasonably priced and provided superior care and services in the short time I interacted with both the team leaders and their caregivers! Thank you BrightStar Care!

The thing that is most helpful is that they administer medication to me that keeps my nephropathy from getting worse. I love the fact that they come to my house. I get very good services from the nurses that come.

They are courteous and nice people. I like that they are very professional compared to others.

It makes the day complete. They could stop calling me about all these questions that I don't have answers for. They're pretty thorough in their services. They have a lot of paperwork and checks and balances.

They are out there, and they provide the help I need. The nurse is very nice.

It has taken some pressure off of us for sure, and they are there while I work. They are consistent with quality, and all their people have been nice and on time.

They are able to do some of the things that are more difficult for me to do, and they help my husband get back to normal. I like that the people are trained to take care of medical issues. The ladies have been very caring and personal.

They do anything I need them to do. I like the quality of the service, the quality of the personnel, their ability, and their communication.

They just need better knowledge of range of motion and other things with physical therapy. The knowledge of the assistant on physical therapy needs to be better.

I think that there were more internal issues with the company with getting people out to the house. They had to switch people sometimes because of things going on with them. That was a little difficult for me. They got in there and pitched in to get what I needed. They went beyond working in the house and tried to meet my needs. They were also very personable.

There was a time when someone came and their car was so tiny that we couldn't fit everything in it. The caregiver was a nice person, but the car was too small. And at another time, the car was very run down. We're quite concerned about the prices.

The services were not reliable. The caregivers came 20 minutes late. They were trying, but they had a new owner. They are not good. The caregivers didn't show up or showed up late.

They need to be better in their communication. They need to improve communication among themselves.

It prepared me for outpatient therapy. They do their job. They are here on time, and they give me good services.

I need help with the IVIG to keep me out of the hospital. They have been fine. I don't know a lot about them. I'm satisfied with the services because they help me with my IVIG.

I was able to get out and do our normal activities. I like the availability.

They get me up and provide personal care for me. They have been punctual and very helpful.

I have some brain damage, and I've been isolated and home bound with no family for ten years. They take my blood pressure, and just from the services they've provided my blood pressure has been going down. It's from them being here and having someone to talk to, and whatever I ask them to do, they do it. The two girls I have are great. The girls are extremely punctual, especially Eve, who comes at 6 a.m., even though both of them have kids. That's an extra point for them.

The infusions have made life better. I know when my delivery is coming. I like the nursing, the ease of getting to talk to somebody whenever I call, and the delivery.

They are easy to work with and are typically available, when I call. I like the flexibility that they have.

They have helped him with wound recovery and healing. I like the fact that they have multiple locations, and they are flexible and reliable.

They made my experience positive by being very personable when working with me. Some of the caregivers were very good, the one caregiver that didn't match well with me was more of a situation problem.

The people are nice and they are helping with my disease very well. They have done better than anyone else has in the last two years. They're reliable. I would tell a friend that they can probably help them.

They are patient and courteous. They really take care of their clients. That is what all I wanted for him. They treat him like he is their father. The care is so good. When I first got interviewed, they talked about their policies and about their employees. They are true to their word. They hand pick their caregivers and they provide excellent home care.

I'd like consistency in their caregivers. I'd like better communication, and they don't take accountability for themselves. They have no consistency; they send different people every day.

The care and the service really helps with my daily life just with the medication and it has changed my well being over all. I have been a lot healthier. I love my nurse, she takes good care of me.

I'm sure my loved one got the treatment that she needed. I liked their office staff because they were good with communicating. They let me know what was going on.

The services have helped with my parents' daily living skills. The company is dependable and they help you to find a caregiver that fits your needs.

They help them with their basic daily living. They do a good job and are very caring and attentive to my parents.

They just help me with the issues I have been dealing with. They go above and beyond. The people I deal with have been very nice and helpful.

They are pretty reliable and have technical knowledge. They're very helpful, pleasant, and professional.

The services have helped relieve some of the family caregivers. The caregivers are very friendly, and the paper work system is good.

They've helped by just having someone here. One of the nurses we had wasn't very good.

They give me peace of mind being there with my father. They are very responsive to the patient's needs.

Even if I checked in and made calls to her, I didn't really need to because things were going well. I never had any issues or any reasons to call. It was nice to be able to touch base with someone who was there at the time. I really needed some time off. I had a vacation and was able to get some time of the vacation completely off. Without BrightStar Care, I wouldn't have been able to. I really liked everyone that I dealt with. I was impressed with the nurse and how the evaluation was done. Once when my mother wasn't feeling well, she was right on it taking care of it.

I had a lot of trouble with people that would come in and sit on the couch and sit on their phones and watch TV while doing nothing else. They have new management. They were becoming a little bit repetitive in trying to call me and getting me to subscribe to their services. I went with them because I didn't like my previous services, but they're not much better.

They're just very compassionate. They're very reliable and they actually care.

I had peace of mind being away knowing that she was being taken care of. They also helped take care of my cats. I liked the nurses. They came for a meet-and-greet a week before I needed them, and my mother fell in love with the nurse. The nurse would stay in the mornings, even when it wasn't needed.

The carrier has provided the services that my loved one has needed. I like how informative the company is, if there are changes to anything they will let me know. They are great with communication.

Having an extra pair of hands to handle things allows me to leave the house, buy groceries, and go to appointments for myself. The quality of care that we have and the way that the management have dealt with any questions makes the company recommendable.

When I need them, they are very professional and pay attention to my needs. They are extremely professional and competent,. They pay attention to details, they're polite, and they give a very good experience.

I liked their staff that came to the home. They were prompt and eager to work. They did well in paying attention to the patient. It could have been easier if they had a bit more self-direction.

They were responsive, and the nurse would give information to the new nurse coming in. They communicated from shift to shift so they didn't have to communicate over and over.

BrightStar Care was good at the beginning and did a thorough assessment. However, a few times there was scheduling issues that included people not showing, or being late. BrightStar Care was helpful to the both of us because I don't have time to take care of Lucy and they did things for her that she couldn't do herself.

BrightStar Care does a good job. We have a caregiver there seven hours a day, so it takes off a big load.