We had Synergy through the VA in Pensacola. Our experience was a terrible one and that is because of the woman in charge named Betty. She is the coordinator or the person in charge but she is probably the rudest person I have ever dealt with. I do not recommend this company ad the reason is HER! She was constantly changing caregivers and was absolutely unapologetic about the major inconveniences she caused! Would not and will not ever recommend this company.

We're using Synergy HomeCare of Emerald Coast for my dad. They sent a nurse initially to figure out what would be best and then trying to work things out with the aide coming in. She was great, very, very good, very thorough, very compassionate, very good about talking to my sister and I, but also directing a lot of it to my dad, and always being there. She explained the process and that it's all about my dad, and if he's not happy first, they can get someone/work to get someone to fit. So far, they've been trying, I think the company's done well so far. I'm very happy with what I've seen.

One of the things that bothers me the most is that Synergy has a hard time keeping consistant people. It seems like there's a constant change of people. I has been on the phone with them ever since we started, hashing out the same issues. The first issue is constant rotation of people, and the other is billing. I am billed four hours automatically. When I go question the hours I can see that a person left a half hour early or came in an hour late. I'm asking them to fix the billing all the time. I told them you're billing me $150 a week and your people aren't showing up on time, and we're constantly changing the hours of what time people get in and out. We have been working for the past two weeks now to try a different approach. They took me off the automatic billing, and before they bill me, they're going to call or email me to make sure my records match their records. I keep tracking who's in the house, so were going to try that now. I'm giving them a month or two with this new idea on how to bill me. If it works out, then I'll stay with them. It's been a little bit of a rat race dealing with these two issues.

I needed a sitter, and Synergy Homecare did a wonderful job. I’ve a friend that used them, and they were very happy with them. I’ve been using them for about 2 months. The caregiver is excellent.

Great caregivers and adminsitrators. If there is a problem, it gets fixed.

The quality of healthcare that my father currently receives from Synergy healthcare workers is very uneven. In addition, I was bothered that the first two days the scheduled employee did not show up. Then I learned someone had told my family members that she had been dismissed. I was surprised a potentially libelous disclosure was coming from a franchise company like Synergy. There was another morning that our home care attendant was a no-show, & yet another morning when a returning attendant expressed disrespect regarding another family member. Still, I was of the opinion we were just unlucky until today when I unintentionally overheard comments made by supervisor Renee to our healthcare worker (via her high-volume cell phone), comments that were, at the very least, inappropriate, & regarding family members she hasn't met, or communicated directly with. I'll only say that one is left to feel that Synergy in Santa Rosa Beach, FL cares mightily about making money & engaging in gossip with their family contact, but is in serious need of labor law & business ethics training.

Dale and his staff did a great job meeting the needs of my husband. Our caregiver is always on time, cares about what she does, and I like that they have caregivers who work in South Walton County without charging an extra fee.