The aids are above average, the two I work with. COA has 8 holidays a year: New Years, Martin Luther King Jr Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas. Scheduling has never contacted me to ask if I would need help those days or on the time my aids have vacation. The one time I contacted them, they told me the aid had not contacted them (the aid said she had) and it was too late (I called two days before) to get any help. And, unhappily, it is very difficult to change a schedule