BrightStar Care Ft. Myers / Naples
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- 28901 Trails Edge Blvd., Bonita Springs, FL 34134
- (239) 992-4779
- 4.5 ( 79 reviews )
- Home Care
Related Costs
Description
Reviews
4.5
( 79 Reviews )
Larry G_9
February 02, 2023
It got me back to where I should be.
They know what they are doing and the care was very good.
Anonymous_6878
January 23, 2023
She was good but could only do so much while in my home.
I like that they came to me and the caregiver was friendly.
Michael A_15
November 18, 2022
They help with things like bathing.
I like that they have been flexible and have been able to get him services.
Francesca _1
November 11, 2022
I know that somebody is there with my father on a daily basis.
I like the reliability.
Susan _14
October 25, 2022
The agency got another caregiver to come and help when I was sick.
I like this agency because I have very good luck with my caregiver.
Hossein M
October 10, 2022
It gave me time to do my job.
I liked that they were reliable.
Brenda M_18
They are very important to me. The girls are my arms and legs since I can't do things myself.
All the people they hire are nice, and I've had good experiences with them ever since I hired them.
Anonymous_5517
July 11, 2022
The caregivers have helped my mother the most with companionship.
I like a lot about the agency. The caregivers/the team they have put together for my mother is really great.
Jean G_9
June 21, 2022
They have been here for me, take me shopping, and do my laundry.
I like most of the women, they have been very anxious to help.
Mary D_43
June 06, 2022
They never showed up on time and I always had to figure out if anyone was coming or not.
The health aides weren't effective because they did not watch my dad properly.
Anonymous_5401
May 20, 2022
They helped me the most by giving my mom security, so she went alone so much.
I like that they are very accommodating to my moms needs.
Janice "Jan" S_1
They were helpful and able to take me where I needed to go.
I like the fact that you're there when people need you.
Donald K_9
April 11, 2022
BrightStar Care could make things easier by helping me take a shower and get myself dressed afterward.
They need to improve and increase their staffing.
Ellen D_7
April 05, 2022
They will give me lunch and medication.
I like that they're always on time and they're nice.
Janet L_1
February 14, 2022
It relieves me of a lot of help with my husband.
They are very organized.
Susan _6
February 02, 2022
They could have staffing and consistency.
The staffing could improve.
John R_38
February 02, 2022
It would also be nice if the caregivers could do some extra housework.
The biggest thing the agency could improve is to make sure the same aid comes every day.
Roseanne B_1
January 12, 2022
It allows me to go grocery shopping.
She treats him like a person.
Sonya P
January 05, 2022
My mom cannot bend, and her problem is taking care of her feet. I feel like they have helped her a lot with that.
They have excellent communication skills.
Dorie G
October 06, 2021
When we have a problem the office takes care of it.
I like the caregivers and they are very skilled and kind.
Anonymous_5194
September 24, 2021
They help me with my exercising.
I like that they sent me a really good therapist.
Tonya D
August 10, 2021
They go at my pace and help with my therapy.
I appreciate the care that they give to me. It's professional but personal.
Anonymous_5075
August 10, 2021
They could have hired more charismatic and talkative people.
I wish they had more people that could work. I wanted caregivers that did more.
Wendy I
June 05, 2021
Its been really easy to work the caregiver. They make her bed and help get her ready for the day.
I like that they are constant and shows up on time.
Annette E_2
June 02, 2021
They kept sending me different people. I would hope that they would put more effort in.
I had one girl fall asleep and my father called out for a good half hour. She was still sleeping and I nudged on her knee and she did not wake up. I had another girl bleed all over the rug in my father's room.
Rebecca "_2
I had to run home every day from work to care for my husband but their services provide me with a bit of relief.
Their communication is really good and they are very accommodating.
Marla L_1
May 03, 2021
They have really helped me by being here when I need them to be.
I would like them to respond to my calls and messages.
Katherine (
April 08, 2021
She helped George with everything he asked for.
They responded in an emergency situation without hesitation for a new customer, they were awesome.
Mary F_25
March 25, 2021
They gave me instructions on how to use the walker and gave me exercises to do when they were not there.
They were knowledgeable, kind, organized and on time employees.
Nancy L_13
February 20, 2021
It was perfect in every way.
They were punctual, there, and took care of dad.
Kenneth M_10
February 04, 2021
They have helped me by increasing my independence.
I like my primary aid, Vanessa. They are very reliable.
Beverly N_2
It helps me out a lot.
The people that I have worked with are very easy to talk to. They are all very nice to me.
Samuel S_2
December 18, 2020
Ever since my accident, everyone has been checking up on me to make sure I am alright.
So far, I have had very good care. The caregivers are very nice people.
Tammy D_1
December 16, 2020
There is nothing they could have done better, that rating I gave is because of the things done on my end.
I liked that the nurse and physical therapist were very sweet, on time, courteous, kind, and knowledgeable.
James M_35
November 12, 2020
They ran errands with me.
I liked their service. They knew what to do.
Mary W_33
October 22, 2020
I do not have to worry about my husband when I leave the house so that is a good thing. They are there when I need them.
I have had several different workers and some were better than others. I am down to one worker now and she is very good.
Betsy S_2
They helped me the most with showering my
I liked that they had good health precautions.
Judy P_14
September 11, 2020
Our caregiver is on time. We respect each other.
I have been recommending BrightStar Care because I am happy with the way things are going. I am happy with our caregiver and their professionalism.
William A_4
September 11, 2020
It has made my dad's life easier. It's a peace of mind on my end as well.
Initially my dad liked a specific caregiver and they weren't sending that caregiver.
Royce S
July 23, 2020
The nurse is a really nice person and she's great with the kids. She's very patient. She needs a raise.
We absolutely love the nurse. She's amazing.
Rhonda _3
July 13, 2020
The care is excellent. It keeps me going. I need infusions every 4 to 5 weeks and it is great and working perfectly.
The care that I have gotten has been phenomenal.
Amanda R
June 22, 2020
The agency helped me to walk better and that was helpful.
I liked just that BrightStar Care helped me do exercises.
Jerry P_11
June 09, 2020
They help the most with being very competent and willing to do all that I ask. They take good care of my wife.
I like that they are very friendly and that they do what ever needs to be done.
Jason S_2
May 26, 2020
My wounds were very severe, and they let me do things at my rate, they took their time.
They were very accommodating and prompt.
Anonymous_8
May 12, 2020
It has allowed me to deal with a busy schedule while still making sure that my mother is taken care of and able to get to medical appointments.
They are focused on providing care and they are responsive which is a big thing, but there has been a large turnover rate within the time we have been with them.
Beverly N
I am under some stress because of my husband. She helps me with changing the bed. She takes the pressure off of me.
I have had various girls. The girl that is working for me right now is outstanding. She is very capable and helps out in every way.
Chris A_1
March 18, 2020
It didn't quite work out the way we thought, but it wasn't the fault of BrightStar.
They did what they were supposed to do in the way they were supposed to do it.
Wilmore
March 06, 2020
They show up and take care of her on a regular basis. My wife has improved since they started coming.
I would recommend them because they show up on time.
Rebecca R_2
February 21, 2020
It is a bright spot in my life to have someone so understanding and supportive of me as her mom.
We have had the same provider who is an RN who comes monthly, and my daughter has mental health and dementia issues, and the nurse has been professional and empathetic.
Thomas B_7
January 17, 2020
She welcomes their visit every time and feels that they care about her.
I like their connection to the patient.
Carol S_37
December 13, 2019
She enjoys when they come because it gives her someone to talk to and gives her company. She gets to see a new face. I really don't have anything to complain about. The girl that comes now doesn't really do much but give her a bath. She could do other things to help out, but she doesn't. There are a lot of other things that need to be done. She is in a better mood when they come over.
All the girls that have come so far have been so nice.
Karen _2
December 13, 2019
It makes a big impact because they have a very helpful and kind attitude. They are willing to do anything you ask them. They take a personal interest in their job.
I like the person we are assigned. We are satisfied with the caregiver that comes everyday.
Tracy P_1
December 13, 2019
I'm his only family member here. I can't be there, so it helps me.
I never have to worry. There is always somebody there. If somebody can't come in, they find someone else.
Jim M_15
November 11, 2019
They reacted when things came up in a logical and professional way.
From the beginning, the flexibility was great.
Anonymous_2601
October 23, 2019
I only needed someone to bathe my mother.
Beverley P
They help the most with taking care of my mom when in the facility. They help her eat and take her to the bathroom.
I like that that they are easy to work with and that I have no problems with them.
James M_29
September 04, 2019
We pay for the care. They were really flexible.
I like the responsive, customized care.
Peter P_1
August 07, 2019
They showed up and cleaned, and they gave companionship.
They could have been more timely and have an ability to change staff as needed.
Marie E_1
July 22, 2019
She is always on time. He seems to be very happy with her.
Charles R
July 02, 2019
It helps to have someone there to care for me when I need it.
I like that the schedulers are trying very hard making sure someone is available to do the job. The CNAs in general have been very good.
Robert "_6
I need to get some consistency in the help, and I need them to be knowledgeable in simple housekeeping skills so that I don't have to monitor and train them.
I've had four or five different caregivers in a short amount of time.
Frank _1
March 13, 2019
The big issue is having continuity in who comes.
It is a little pricey, but it is okay. It is hard finding the right person. We went through several different people.
Kathy K_5
January 07, 2019
We had an issue with one of our caregivers, so we called and they got us a new one. Training the caregivers in simple food preparation.
Nancy S_15
January 07, 2019
The actual caregivers have, for the most part, been extraordinary. The client refuses most of the care and so it is difficult, but her quality of life has improved because she has someone there in case she stumbles or anything. If she was cooperative, then they would be perfect.
The supervisor that initially came out to do the checks and tests, was very nice and is to this day, very accessible.
Milli L
December 04, 2018
They made it so that we can get out. We have help.
I like everything about their services. The girls are great and attentive.
Shirley P_1
November 02, 2018
They helped the most by fulfilling the care and they worked with our schedules.
I feel like they really accommodated our situation.
Francessca C
November 02, 2018
They make my father's life easier because they are tending to her instead of him doing it.
They have sent quality people to us.
Nonye
October 24, 2018
They didn't really impact them, but that is more about my brother and not BrightStar.
I don't have a problem with their services, but I would not recommended them more because of the cost.
Donald K
August 02, 2018
They have helped me the most by helping me with infusions.
I like that their basic service and care has been excellent.
Elizabeth W
July 05, 2018
It's been great. It relieves some of the stress on me.
I like the quality of the two caregivers. They're amazing.
An N
June 15, 2018
She is excellent. She infuses medicine for my son.
The nurse is very good!
China M
June 15, 2018
They were helpful in their knowledge and insight about my ankle.
I like that BrightStar Care is very friendly. They answered a lot of questions I had about my ankle, and they are very helpful with answers in order to know what to expect.
AnneN
May 02, 2018
BrightStar Care provides in home care to my mother and am extremely happy with the staff, both in the office and that provide the care to my mom. I live out of state and working with BrightStar has provide me such peace of mind and I trust my mother is in wonderful hands with them. All the ladies are very caring and compassioante with my mom, I can see they all truly love what they do! I highly recommend BrightStar to anyone needing care for a family member or friend.
Karen M
April 19, 2018
My therapist was very good and really cared about me. I was very well-prepared for my physical therapy when I left BrightStar Care.
John M_17
October 03, 2017
I would tell someone that the caregivers from BrightStar Care are well-trained and do a good job. In essence, BrightStar Care acts as a babysitter for my loved one and helps her get to bed. She has pretty severe Alzheimer's. I don't think that she is fully cognizant of what is going on, but they certainly save my wife and I time.
Scott M_2
October 03, 2017
I don't know what I'd tell someone. BrightStar Care does good work. BrightStar Care did everything fine for me.
Dennis G_4
September 29, 2017
BrightStar Care did not tell me that all they would do is on the care plan, they would come for a little while but then the caregiver decided to only do the dishes and clean up. BrightStar Care could have had a greater impact on my life by being more upfront about what they were going to do.
Christopher G
September 26, 2017
BrightStar Care is professional. The service has helped the most by making everything really easy for me.
Jack148172
October 04, 2016
The doctor who works with Brightstar is also the doctor for my client, friend, and patient, and this was all seamless and happened perfectly. It’s a rotating four guys 24hrs a day; they are charming and wonderful, and they care of my friend. He is kind of functional, and they are to make sure he doesn’t wonder off the reservation. He didn’t take his meds for a day, and then he got violent. He tried to hit the caregiver, and the caregiver’s first reaction was "How can I help Kenny to not hurt himself?" They are nicer than I would expect people to be. I was just amazed.
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