Assured Quality Home Care, LLC

  • 282 Franklin Street, Norwich, CT 06360
  • (860) 373-0428
  • 4.6 ( 57 reviews )
  • Home Care

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Description

Reviews

4.6 ( 57 Reviews )
review users
Jo M_2
March 10, 2020
I don't have to worry as much about my mother because there is someone with her. They are very prompt and communicative.
review users
Corrinne M
March 04, 2020
They are more communicative than the other company. They hired the aide that we had originally with my parents when we had the other agency that closed their doors or went bankrupt. I recommended that the aide go get a job there, that way we could get the same aide there.
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Vicky R_1
February 13, 2020
They were on time, conscientious, helpful, and did a good job. They did what they said they were doing to do.
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Ceil D_1
February 05, 2020
The fact that I don't have to be at my parent's home. I like that they are fussy about who they hire.
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Stephen M_1
January 03, 2020
She is very quiet because she has speech problems, so they need to draw out conversations for her. The owners are very likable. They keep up on their commitments. When a caregiver calls out, they have someone here to take their place.
review users
Ceil D
December 17, 2019
They don't really do much for my loved one. Right now, he's fine. They check on him to make sure he is doing okay. They could maybe provide more caregivers. It is more about the other caregivers getting a break.
review users
Teri W_2
December 02, 2019
One of the biggest problems is that I have a system of folding my clothes and putting them away, and my caregiver puts them wherever there is a space. She also does it with my kitchen stuff. I need to take her aside and let her know that it drives me crazy. It wouldn't take much to put everything back where it goes. I was going to say something, but my daughter told me not to because I don't want the caregiver to get fired. I think the people in charge are quick to pick up on a situation and take note of it.
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Jan H_4
November 14, 2019
They are conscientious of our needs. They are very helpful, and they are caring.
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Linda R_17
November 04, 2019
They manage her safety. She was reluctant to have help, but now she really likes the help. She looks forward to them coming. They communicate very well. They have some good processes in place to ensure their girls are trained. They are thorough.
review users
Anonymous_2676
October 11, 2019
They have helped the most by keeping her company. I like that they keep me informed of what is going on.
review users
William "_7
They were there all the time, and they worked around the clock. It was very helpful. They were here. They were very organized and attentive.
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John O_9
August 09, 2019
They were a companion to her. They did a good service, but the price was just a little high.
review users
Joan O_9
July 09, 2019
Mostly they help with the showering. It is very scary ordinarily. He has a good routine with them. They massage him with moisturizers and he loves that. It has made his life easier because he is nervous about that and they are helpful being here. I like their ability to very carefully and efficiently give my husband a shower and care for him.
review users
Gina W_1
July 09, 2019
I liked their attention to detail. They were completely transparent and thorough. Everyone we interacted with was really remarkable.
review users
Marian L_3
June 10, 2019
They made a difficult time much easier. The staff was compliant with how we did things, they were respectful of our situation, and they were compassionate. The care was very personal. Before any of the caregivers came to work, they were introduced by the coordinator. If the caregiver didn't show up within 10 minutes of their scheduled time, they called us to tell us what was going on, and would send a replacement.
review users
Kathy C_11
April 09, 2019
She has had an adjustment and it has been difficult for her. It hasn't been easy to give up her privacy and independence, but they have done their best to respect that. There have been ups and downs for sure. I like the consistency. I have gone through a little bit of flux, but they have done their best to make sure that the client has the same people.
review users
Kathy B_9
February 11, 2019
They engage him all the time. They have great quality of care, and they are caring.
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Alexandra O
February 11, 2019
They are providing overnight care, which allows her to stay in the home. They are very thorough, caring, and have well trained staff.
review users
Melissa J
February 11, 2019
We couldn't have done it without Assured Quality Home Care. They made a difficult experience bearable and positive. They're a caring agency. All of the caregivers made my mother-in-law feel special, and they took care of her physically and spiritually.
review users
Charles K_6
January 15, 2019
I have a hard time doing a lot of things, so they help me with things that I can't do for myself. They are friendly and willing to assist in anything I need help with.
review users
Debra D_3
January 09, 2019
They let me keep the caregivers that I wanted to keep for a long period of time, which was very good. They tend to be more hands on. The office would follow up and check in with me or the nurses and my loved one to see how things were going.
review users
Thomas T_4
December 12, 2018
It has helped a lot by providing a caregiver that does chores that I cannot do. There isn't much they could do to improve. The caregiver that they send is great.
review users
Charles P_2
December 12, 2018
They needed to do what they were contracted to do. The caregivers they provided didn't do anything. They would just sit on the couch and watch TV, then, in the last 30 minutes, they would scramble around trying to get things done that I had asked them to do.
review users
Shirley Y
December 10, 2018
I only use their services for three hours twice a week. They have been so nice.
review users
Cynthia L_1
October 12, 2018
She has given me independence. They've made a lot of changes.
review users
Pat B_1
October 10, 2018
It gives the family some relief, and the caregivers are excellent. The services are very good. They are prompt and on time.
review users
Anonymous_102
September 27, 2018
I can only compare it to the other service that we have. Our current company actually cleans the house and stays busy. It was just a matter of attention that they could've improved upon. The caregivers that we had were on their phones a lot of the time.
review users
Victor J
September 10, 2018
Assured Quality Home Care offers a very good service and they have a professional system.
review users
Patrick B_1
September 10, 2018
There has been inconsistency with the caregivers. The person who is supposed to be here couldn't be here one day and the back up person couldn't come either so there was no one with my dad. It has happened a couple times.
review users
Anonymous
March 13, 2018
They should send people who can work, clean ,d take out the garbage, and drive if I needed to. That is what I expected and I didn't get it. They've given me nothing but heartache and problems. I had nothing but problems and heartache from them from the moment I started services, they kept sending different people, and none of them would work.
review users
RoseAnn M_2
August 20, 2018
All they could do was make her comfortable. They were very good with my wife. They tended to her needs very well.
review users
Wanda J
August 10, 2018
They are caring and compassionate. They are reliable.
review users
Janet Z
August 09, 2018
I broke my leg and have slipped discs so I could not vacuum. She also shreds a lot of paperwork for me. I like that they are on time, and they do good work. They are concerned about me.
review users
Anonymous
March 13, 2018
The caregivers were good because they were nice people and they knew what they were doing. I had a few that did not know what they were doing. The negative thing is that upper management is new and they did not communicate well, but the caregivers were good with the quality of care they provided.
review users
Barbara G_30
It gives me peace of mind. They have been very responsive. They are also flexible with the schedule. We have a caregiver that we really like.
review users
Mary W
May 22, 2018
I was relieved that they were here and were as good as they were. Having them here for 24 hours was different, but I was glad it was them. I have already recommended them. I tell them that the care is professionally given, we had 24 hour care with 12 different caregivers. I have a background in nursing, and I was impressed. They wanted to give really good care to Bob and were very concerned.
review users
Candy M
May 15, 2018
They have helped the most because it is hard. I have taken care of her for ten years and I wasn't sure that I trusted anyone with her. It gave me sometime for myself. They are wonderful. Everyone of the caregivers are very caring people. I can't say enough good about the people.
review users
Bo M
They exceed expectations everywhere. I have never had to deal with this industry, but I would say that they have exceeded my expectations every step of the way. It helped me worry less about my uncle.
review users
David P
April 13, 2018
Assured Quality Home Care has great people. If I need a hand with something, they're here to help. I can't clean myself, so they clean for me. They get me in and out of my wheelchair. Everything is working out great.
review users
Irving F
April 09, 2018
The caregiver is dependable and always here when he is supposed to be. He is very good. The caregiver will give my loved one a shower and clean up for us. The caregiver is always right there with him and will make him feel better about himself.
review users
Richard "Red" C
They were always here when he needed them. They were here when he had to take his medication and insulin.
review users
Beth G
I like that they are very caring and thorough, they are also quick to change a caregiver out. It's nice to know that at least two shifts out of week there is someone trustworthy caring for my mother.
review users
Anonymous
March 13, 2018
I actually have recommended them before. They seem to be willing to work with us, and their billing is better than the other agencies we were with before. It has given me peace of mind that someone is there when I need to go to work.
review users
Edwill B
Assured Quality Home Care, LLC has treated me very pleasantly. Assured Quality Home Care, LLC saved my life.
review users
Christopher "Chris" K
Assured Quality Home Care, LLC is a good agency and trustworthy. Assured Quality Home Care, LLC makes life easier for me by helping with laundry. They help me with everything that I need.
review users
Moony
I have used many at home agencies, and Assured Quality Home Care is by far the best. They are the only at home care I would recommend, hands down! They communicate great, the owners genuinely care, and there workers are amazing!
review users
Tina G
December 01, 2017
Assured Quality Home Care, LLC was wonderful for me. Assured Quality Home Care, LLC pays close attention to detail, they consider everything, they prepare their staff well, and they sent wonderful caregivers.
review users
Anonymous_106
October 23, 2017
There's a lack of communication with Assured Quality Home Care, LLC. We finally have a good help aide and they have been able to help my loved one.
review users
Brian H_2
I would say that the administrator and the lead nurse are excellent. The current nurse we have is absolutely wonderful. The nurse we got has a very upbeat personality, and my loved one needs that. She takes him to do things he would never really do. She devised a system to help him.
review users
Geoff D
August 18, 2017
We have some issues with the foreign caregivers, and a caregiver showed up that had been drinking. They switched a caregiver that we had for a while without telling me. It's nice that there is someone with the client since I work a lot and can't be there.
review users
Anonymous_505
July 13, 2017
Assured Quality Home Care was very excellent because they worked together and had respect among each other, which was different from other agencies. They were very hands-on. I didn't have to worry about the client when I couldn't be there because of Assured Quality Home Care. I was very impressed with them and would never recommend any other agency. One of the best things about them is that they want to improve.
review users
Amy G_1
July 13, 2017
Assured Quality Home Care is very responsive, easy to get a hold of, and they are easy to work with. Assured Quality Home Care has been particular to match my mother with her caregiver based on her personality.
review users
Caroline A
June 14, 2017
Assured Quality Home Care, LLC does what they say they will do, believe in what they are doing, and will match you with someone one who can provide the care you need. They girl I have come from Assured Quality Home Care, LLC is so versatile and meets all my needs. I have no complaints.
review users
Susan V_2
June 12, 2017
Assured Quality Home Care takes the time to match the people. The last two caregivers we did not like, so we were able to get new caregivers that were a better fit. They were qualified and did a good job. The caregiver were able to take care of my father all the time.
review users
Raymond A_1
April 21, 2017
Assured Quality Home Care, LLC ownership is trustworthy. Working with them, I have been more than satisfied with all their help, service, and personal interaction. Assured Quality Home Care, LLC has come out only twice and I've been satisfied. I always do everything myself and I'm getting behind on things and have been overwhelmed with things to do. I've been able to get a lot done these couple of times and it has been a relief for me.
review users
Theodore "Ted" H_1
Assured Quality Home Care was excellent in providing a great service. The services provided me with company while I was unable to leave or do anything.
review users
Peter G_3
February 16, 2017
Initially some of the caregivers that Assured Quality Home Care sent to my home were not appropriate for end of life services. The services from Assured Quality Home Care have taken over personal care responsibilities that I was not capable of handling myself.
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