They provide the service I requested for my mom. I like them because they respond quickly.

She is very consistent. I like the aide they have sent.

I think the most important thing is I feel safer when she gives me a bath and seems to understand me, and she is good at knowing how to interact with me. I like the quality of the person, Camile, who is taking care of me. She is very caring and very willing to carry out what I need.

They show they care. I like them because Kristina is very responsive.

They could just have better care providers. They could have them speak the language.

The agency could be more consistent with the aides would have a better impact. I like that they are very responsive to my needs.

It has been a huge impact and it has been a huge help. I am very impressed by the actual aide.

They keep my mom calm. Tina worked with my mom a few weeks ago and was good at communicating what was happening with my mom.

My mother is still sort of independent but just having someone there is excellent. I like the follow-ups, especially with Nancy. She is amazing.

They could be more attentive to what they're supposed to do and be willing to ask if there's anything else they need to do. I'm frustrated that the aides don't come sometimes, and the quality of the aids varies.

We really feel like we are not in control of what is happening with Maria's care. I know it is a tough time, but there is way too much turnover there.

They could have more experienced aides. They have good aides.

When they are consistent and have an aide that works well, it is great. They need to have consistency.

They have very quick responses and are professional. They are very professional and easy to work with.

They have helped the most by genuinely caring for her. I like their responsiveness in regard to issues with the aids. There is always someone to call.

The caregivers have the skill to do things that we couldn't do ourselves. They were very responsive to me when I reached out.

They sent the caregiver to help my mother when she was recovering from surgery. They need to be a little more flexible about the amount of time the caregiver can stay for any given day.

They were unfamiliar with our house and such when they came over. They didn't know where things were or where to put things. They were very accommodating, the people were flexible and they set things up well.

Initially she did not like the care but as it stands right now it is okay. They assist her with showering. I like that they seem to be on time and conscientious.

My dad fell and was injured and they were very quick to answer our call at the last minute. I like that they are very responsive to our needs.

I had comfort knowing they had good people watching over my mother. The people they provided were very good and the management I had to deal with was highly professional.

The services gave me weekend coverage. The caregiver was a good listener.

It let me go out to do what I needed to do. I cannot say for sure, there was times where my mom said the caregiver was on the phone a lot.

My arms a little sore, so I can't hang my clothes and they come and help. I think BrightStar Care is a very nice company and are very pleasant when I talk to them.

They could have been awake during the hours that they were there. They were incompetent.

She is changing her diaper that is why she is there. They are very thorough. The woman I spoke to was very thorough with the details, payment, and nurses.

They told us that the CNAs would be awake if they were on the night shift and there were many times that they were not. They need to make sure that what they tell us can and will be done. They did not do what they told us they would do.

It unburdened my husband and I from caring for my mom, my only suggestion is that I know a lot of training happens on the job but the caregivers need some training on basics. I like the case management, they are exceptional.

They have made it possible for my mother and I to focus on caring for my mother. It keeps us happy and sleeping, and keeps her safe. They could improve the quality initial coordinator that talked to us.

They are here to get the things done that I need to get done. Even if I don't need anything, they keep me calm, cool, and collected. I would recommend them highly because of the girls, but the office staff is not good.

Sometimes the caregivers were late, and that was a little bit of a problem. They could try to provide the same person repeatedly.

My mother needs an aide, and it gives me some relief. They are convenient.

They helped with everyday tasks and whatever he needed help with. They are very responsive and capable.

I would think they could just be more attentive. Most of them spent their time on their cell phone. Some of the 12-hour care individuals are not as pleasant as they could be.

It made her able to get through the surgery she had. They came on time. The two she had in the day she liked, and were especially helpful. One thing that was great was that we needed them right away, and they were able to help with that.

I need them to be able to do things better. The people who come need to be better equipped at all levels, such as preparing meals and their ability to do certain things like pick my father up if he has fallen on the floor.

She had them for the first two weeks after surgery, so they made things easier. It helped her figure out how she is going to recover from her surgery. They follow through. They were very responsive. The care was for my mother and they were very nice.

They have helped me the most just by being there. I like the people.

They have helped me the most by being efficient and reliable. The caregiver qualifications could improve.

They help with basic household chores and provide company during the day. Everyone involved needs to be on the same page because sometimes it gets conflicted.

They always manage to find the right aide for the right situation. They are well trained. I love their management, and they they are a part of this community. They are available 24/7, and they take care of problems immediately.

They have taken the stress out of my mom's day to day living. They are right there if she needs anything. They are professional and have a nurse check in to make sure the caregiver is doing what they need to do.

It provides a sense of security for us. My mom has only been a client for a couple of week's, and there was supposed to be a consistent caregiver but there has been a lot of turnover.

It's very positive because given my mother's condition, the ability to have an in-home full-time provider is pretty much invaluable. There's always room for improvement and no one is perfect. They could have a higher level of communication and more involvement of the actual selection of candidates for caregivers.

The services make my life easier. She doesn't want the care, but she needs it. They help you right away when you need it with scheduling. The aides are really good as well.

They could do what they say they will do. I'm not happy with their services. The caregivers don't work while they're here.

They have given my mom her independence. They are very accommodating.

It has been positive. It's been a few weeks since we've had the service and we are on the third person, so the inconsistency is a little hard, but I know it's hard to find a good caregiver. They have been good, but they need to communicate the changes a little more. They have been very supportive. The people who have come have been good.

They make my life easier. They give me attention.

We only had services for a couple of weeks, but they are very helpful. They weren't involved for very long with us, which is the only thing. The two caregivers that have been sent to us have been very good.

I would tell them to check the different nurses that are available for care. There are some good and some bad nurses. Interview the nurses first. They have helped the most with my father's mobility and day-to-day needs.

BrightStar Care's administration is done well, but the aides did not meet expectations. It was a relief to have someone there to help Richard.

BrightStar Care is a very good company because they are able to help me to resolve issues I have with my health. BrightStar Care has made life easier for me by cleaning my house.

I am very likely to tell someone about BrightStar Care. They are very good. My caregiver saves my day.

The representative of BrightStar Care was really good, and we would be happy to recommend them to others. BrightStar Care has helped us with physical therapy and with the trips that we take.

We had several problems with Bright Star. There was a constant fluctuation in the CNA's that were sent to take care of my father. For example, in one week 's time, there were 8 different CNA's sent out to the house - all extremely confusing for a person with Alzheimer's. They never new the routine, what medications to give my father, etc. There were several items taken from my parent's home and when it was reported to the agency, it was blamed on my mother as she was "forgetful and must have misplaced the items"...