I have been a client of Bluestar of Loveland for almost a year. Their care givers are good people trying to do a good job in a difficult business. The care givers could use training on some simple tasks, ie: making a bed, how to turn clothing right side out before folding and putting away. The office staff is terrible. They totally lack in communication skills and refuse to take action to improve. Example: I was notified last week that my care giver had Covid so I would not have coverage that day. On my own I contacted the caregiver to see if I should be concerned as she had been at my home the Friday before. She said “no, she contacted the desease after seeing me” but she had asked them to inform me of this fact so I would not be concerned. They did not do that. Today Monday I was to have coverage at 1:00 PM. It is now 2:00 PM, no one showed up and I have not been notified that I would not have coverage today. I have discussed this lack of communication’s with the staff and they could not care less as nothing is ever done to improve on their part. If it weren’t for the quality of their care givers I would change service organizations. It is only the office staff that does a very poor job.

I began looking into homecare before my husband was released from the hospital. I found several qualified facilities. I selected BrightStar. Char stayed in contact with me while we were still in the rehabilitation clinic. Just to let me know they were thinking of me and to offer encouragement. Barbara their RN was efficient and detailed. Even though I was talking too much, she understood my mindset and accommodated me. I had my first CNA caregiver come to take care of my husband. I was blown out of the water. Sophie is professional, efficient, and caring. She took great care of my husband and saw to my needs as well. I called the company immediately and spoke with Uilani. I told her how outstanding Sophie is and thanked her for sending the correct match for me. Patricia helps me in the evenings. She can handle my husband’s moods at night. He gets frustrated at night. Pat can settle him down so he can sleep. They discuss sports to weather. Patricia is amazing. Thank you, BrightStar for attention to detail and qualified staff.

They made my life easier my taking care of my mother. They were always on time and communicated very well.

They could just do a little better with their scheduling. The caregivers are outstanding, the scheduling and billing problems are just chronic and difficult to deal with.

They give me comfort knowing that she is taken care of because I live far away. They are friendly.

It gave me a peace of mind. They have been perfect for us. If I needed direction in other needs, they would help out.

They obviously helped out a lot with giving her a bed bath and they changed sheets and helped my sister and I come to terms with what was happening. They were absolutely magnificent especially one of the nurses named Wendy.

We were assured that someone was there for her. They were attentive to my mother. They showed up when they said they would. It was an easy working relationship.

They were great because they did what they were suppose to do. I liked the attention they gave to my mom and to all of us.

I don't drive anymore so she drives me to where I need to go. They provide good people who provide good care.

We didn't have to be there all the time for my mother. They took care of my mom and made sure she got what she needed.

They could have been on time and had the same person pick me up after surgery as they were supposed to. The person they sent was lost, so they were late. I shouldn't have gone up and down the stairs, but I had to to keep answering the door. They were late and kept changing personnel on me.

We see her once a week, and she does great. I like the nurse that we use.

It allows me to be up and around at home. They are good people.

They could get me up and moving around and exercising. They could help me shower and get out and take a walk. They could have more caregivers to schedule.

For our class, we were at an impasse because we needed someone who would provide us help with the insurance and paperwork, and they do that for us. I recommend them to other classes because they have worked out well with us. They have been very accommodating to our needs and have developed a good relationship with us when we call.

They provide me with 24/7 care, and they are always there to help me with anything I need. I'm a full quad. They're professional and capable of doing their job, and they work hard to give me coverage.

I only have her come in once a week for three hours, so it doesn't have a huge impact. I like the person I have. She is easy to talk to and accompanies me.

I felt like they were more of a nuisance rather than helpful sometimes. I like their availability, but I needed more of a cleaning service, so they are just not exactly what I am looking for right now.

Their flexibility and the quality of care helps me the most. Everything is going well. I think the level of nurses they hire is very high.

They are good. They have had them when we have needed them, even on short notice. They could do better with the continuity of people. They could not change people or by having the same person all the time.

They took good care of my husband while I got sleep. I could have had them for a longer period of time. The people were always on time.

They RN held our hands through the whole thing. We needed someone very quickly, and they were right on it. We felt like we got some really personal care.

They take out the trash and take it to the bin in the back. They always call, and they keep the communication open.

They got me out of bed, that was helpful. One caregiver didn't stay long. She came, did her job, and then left. It is partly my fault as they had asked if there was more they could do, but I didn't know what to say.

I cannot physically do the heavy cleaning and they really helped me with that. It depends on the one who comes to my place. I think my caregiver is just excellent with taking care of me. There have been others that are great but there was one that was not good. I don't think she works for them any more.

For my mom, it would have helped to have the same person, since she has Alzheimer's. I would like them to send the same person everyday.

They could have had more consistency in the people because they were always switching people around. I had a home nurse that got drunk at my house and my kid was there, and they did not fire her after it happened.

Some of them were good, and some were not. They need consistency. If they assign one person, they need to keep them coming so a person with Alzheimer's gets used to them coming. They needed consistency with the people that were coming. Every time I turned around, a new person was coming.

I have a perfect team working with me. I enjoy how personal, professional, informative, and cheerful they are.

I have ALS, and my arms and legs do not work. They help me get ready in the morning and out the door so that I can have a good day. Their inside office staff was extremely professional, efficient, and friendly.

They were very adaptive to my needs. I used them for three surgeries I had this summer and two MRI's that I needed a driver for. I have used them on and off heavily for the last four or five months. They do a good job, and their people were competent and attentive to detail.

They have helped me the most by being supportive and taking care of me. I like that my caregiver takes care of me very well, and she's smart.

They're there for grandpa, and they've been flexible with cancellations and rescheduling. I like their flexibility with scheduling.

They did a good job watching him, but they had a minor impact. They just needed to be more assertive. He was always trying to get up out of his wheelchair, and he can't walk.

They need better communication within themselves. They don't seem to know what's going on within the office. They need to train their caregivers a little better. One of the caregivers came in and she didn't know how to mop very well. They just need basic training so they can walk in and do a good job.

They give her showers. I like the people they have sent over. They are easy to call and talk to.

They are able to take care of jobs that are more difficult for my mother-in-law. They are prompt and on time, they seem to be customer friendly, and they take care of my loved one.

Some of the caregivers are excellent. I have to specify which ones I want by name. When I have a good care provider, they have a great impact. Their communication and scheduling is terrible. I called to make a scheduling change and I was on hold for 25 minutes, so I had to hang up because I did not have time to stay on the phone.

They help her with things around the house and errands, as well as communication with friends and family in other states. They are pretty flexible, and they have the capability of helping get us with the person that we need to be with based on my loved one's health levels. The care manager is very knowledgeable and compassionate.

I was only getting 2 hours of sleep, and that wasn't cutting it anymore. I couldn't do it. They send great people. I go to the discount medical store in town, and I've highly recommended BrightStar to people.

They could have been more consistent in sending the same person each day. I didn't like that they would send a different caregiver each day.

He gets a bath, and I am not able to do that if they are not here to do it. I like the fact that they make his bed when they get through with him.

They made the care go very smoothly. They were prompt and did exactly what they said were going to.

I am the family full-time caregiver, and I wish that we could have them come more often and for longer periods. That is not in their control though. I like their personal attention to my loved one.

They would shower him. They did a lot of things that I couldn't do. They knew what they were doing.

Things are going smoothly, and they are being flexible. My nurse is flexible with my schedule. That is huge for me. It is convenient that I don't have to go out to the cancer center. I can have it right in my home.

They make sure my loved one has a nutritious meal and is monitored for safety. This removes stress for me, when I'm at work. I think retaining employees would be nice because there seems to be a lot of turnover. I'd also like them to fill absences, when a caregiver has to miss a shift.

They are a tremendous benefit to the family members in many ways. I like the quality of the service, the responsiveness, and the care.

It didn't bother me at all, but my mother would have preferred to have the same person all the time. They are flexible and give good care.

I could not do what I do if it was not for home care. I like that they are easy to work with and they do what they say. We can talk to nurse if we have questions and that is nice.

I only see them once a week. They do cleaning that I cannot do myself.

They help verify that john has taken his medication for the day so I do not have to. They were also exceptional at letting us know things we need to be aware of. We seem to every week have new people. We want more consistency, because it is hard for someone with dementia.

They help me with cleaning the house. I have no complaints about any of it. They have been on time, and they do a good job.

It helped my loved one maintain living there. They could be more consistent with the time they arrive.

The caregivers didn't do much of anything. I had a list of things I needed them to follow. Only two of them who came followed the protocols I asked. The quality of the people they employ could be improved.

The provider has helped me the most by sending out the employees and that is what makes the company work. They are very competent and they do an excellent job!

They help me the most by providing the care my loved one needs, as well as giving me time to do things I need to do. The caregivers are very compassionate.

They were able to take care of the needs I have and take care of the things I needed. They came and interviewed. They were very friendly and were upfront about the cost. I like the girls that came and the hours. They were able to work with me on needs I had and those needs were met.

They helped the most by assessing his needs, and address what he needed at the time. I appreciated that they worked with the family well.

The caregiver has done a good job interacting with dad and not being pushy or overbearing in any way. She has done a good job blending in with the family and the way we are. She is unobtrusive. We also contracted at the same time for a registered nurse with their competitor company. I feel that BrightStar Care's initial interview was much smoother and more impressive.

I had one caregiver that when I got home, my mom was locked in the shower and the caregiver was in the garage looking for a tool, which means she left mom alone. There was one girl in the beginning that my mom loved, and since there was someone that needed more care they moved her.

Just by being dependable and loving towards my mom, and by being attentive to detail they take of the pressure of of me. I like that the caregiver that we have been provided has been excellent, and I like how they came out to do a formal evaluation.

I want them to have better communication. If our healthcare worker is sick, we aren't notified that someone different is coming, or sometimes no one comes at all.

I think they are excellent and they are doing all they can do. There just isn't much we need. They have good people. It is all about people. The gal we have has been excellent.

They were most helpful in doing whatever I asked. I gave them information on my loved one and they went to it. The people they sent were good.

They explained to us how to do everything. I like how they take the time with the work.

One of them has taken over a lot of the details. I can depend on her. The office staff should improve their communication. They take money directly out of the checking account, and when I get a statement, it's a week late.

The caregiver gets me through some difficult times because they are able to do errands and cook my food for me. There are many things that they can do better, and one of those things is that they can hire more mature caregivers.

They helped me with taking showers. The caregiver just handed me things and ran the water for me. They were always on time, and they got done what I needed.

It saved us a lot of work. They do their job and are very businesslike.

The services free me up to get things done that I can do for myself. The personalities of the people that work there are great. They are supportive and friendly.

About 70% of the staff is highly professional. The individuals who aren't as professional have attention to detail and a caring aspect. We have a posted list of tasks to be done. 90% of the time, the staff goes ahead and attacks that list without a lot of confusion and without bothering me.

The staff doesn't have a lot of experience. I would consider them for a number of services but not for the medical care. They were available on short notice. I saw them make a big effort to send caregivers out as quickly as possible.

It has all been just over the top. My husband and I both are extremely pleased. They help my husband with his bathing and keeping his skin moisturized. For me, they change linens on the bed and do light housekeeping and laundry. They just go ahead and do these things. At first, it was hard for me to let them help because I always did things myself, but it really is wonderful. I'm finally getting some rest.

When I called on short notice, they did their best to respond and get help as fast as we needed it. They made my life much easier in that me and my siblings did not have to provide care 24/7.

They need to get their act together. It's a professional company. I called them two different times and wanted them to come out to the house back in November. I called and didn't get any response back. They said that they were working on somebody, and I had to call back. They had finally got somebody. I am just not happy with the company. When they would come and call back, it would help me out. I need respite care, and I wasn't getting it.

The CNAs and nurses we have in the house right now are awesome. They don't just do their job, they do extra to make sure my husband is comfortable. They're self-motivated, and I don't have to ask them to do anything. It's great to have someone in the house. I'm not capable of doing some things for my husband. Without BrightStar Care, he would be miserable. It makes a big impact.

We've had some good caregivers, but they don't last long. Somebody really gets familiar with what needs to be done, then they're gone in a month or two. They keep up with my dad's daily needs like getting him dressed, showered, and teeth brushed so he doesn't struggle and so I don't have to go help him with it.

When they assign a caregiver, they should come when they are scheduled to come, and if they can't come, they should let me know. BrightStar Care's caregivers could be happier and leave their personal lives at home.

It has nothing to do with the care and attention that the RN and all of the CNA's did for my loed one, but I got a call from an administrator a day or so before my loved one was discharged from the hospital explaining that she had been out of service with BrightStar Care for so long that she would need to be put at the end of the line. That came on December 22, just before the holiday weekend without prior notice. All of the plans we made were severely disrupted. The administrator was very cut and dry and didn't want to discuss any other options. I think that is significantly wrong and at risk with that kind of operation. The CNAs were there 24/7 for weeks. They did a good job of communicating one shift to another what needed to happen.

The number one thing I liked about BrightStar Care was that they were very flexible with the schedule. They would accommodate me. Having somebody else there to take care of my loved one relieved stress for me.

I would recommend BrightStar Care because they have quality caregivers. BrightStar Care has made my life easier because they provide companionship for my husband.

I enjoy BrightStar Care's friendliness and willingness to help me. The caregivers come in the morning and that gets my day going.

I would recommend BrightStar Care more if they had better communication skills. BrightStar Care can improve their consistency with caregivers.

The service is not good from BrightStar Care. BrightStar Care could have much better scheduling.

With the first caregiver I had, it would have been right on that cusp of poor to average, but the caregiver I have now exceeds. The service has helped me with laundry, food prep, and grocery shopping.

I like BrightStar Care. They are well-trained, affable, know what they were doing, and willing to do most anything. The services helped my wife get a bath. The caregivers only came for a couple days.

Everyone who comes into the house are very kind and do everything that I ask them to do. All the caregivers really come through for me and do a great job. BrightStar Care is able to help me with the specific things that I need. BrightStar Care is really there when I need them, even when I was selling my house.

I have recommended BrightStar Care to many people, including my loved one's doctor because of the skill of the nurse. I know that I can depend on the caregiver to take care of my loved one without me having to drive 700 miles a week to care for my loved one.

I constantly have someone different for each shift. I have some caregivers that share some personal issues while I am dealing with my own issues. I do not appreciate learning that about my caregivers.

BrightStar Care is very compassionate and thorough. BrightStar Care made life easier for me by allowing me to stay in my home because I couldn't be there by myself.

BrightStar Care is great because it has quality employees. The caregivers are very attentive to me.

If you get the caregiver you want, BrightStar Care is wonderful. I had no help until I got BrightStar Care and I am just really pleased now that I am settled in and things are going as they should. When they find someone who works well with a family they should leave them there instead moving them.

I would tell a friend that BrightStar Care nurses are on their game. BrightStar Care made life easier because it went along with what I needed at the time.

Everybody that works at BrightStar Care is very confident and easy to work with. I have my needs met nicely. I am paralyzed and BrightStar Care has had a very positive effect on me because the just keep me going all day. The office staff doesn't call and tell me who will be on.

I would tell a friend that BrightStar Care employs caring individuals. BrightStar Care made life easier by providing good gap coverage for me with watching my wife.