The administration's ability to get someone in here on short notice is impossible. The agency could improve on its administration staff because it is incredibly hard to get someone in here.

It helped me tremendously. I would recommend them if they would provide the in-home services again.

The provider has helped the most by being kind and caring for her. The caregiver's attitude is very positive. I like that the agency has caregivers who are caring and pleasant.

The impact of the services on our daily life are not outstanding because they are solely doing vitals. I recommend BrightStar because they are very professional.

They helped by being there when I couldn't. We are contemplating using caregivers from them in the future.

Knowing they are providing the care needed for my mom is very helpful. The communication is excellent.

The caregivers could have a greater impact if they could engage with the client more. It would be nice to not have a 6 hour minimum.

They have been consistent. I like their communication with texting.

Very responsive, people that they supplied are with them for a year, incredibly devoted. My mother currently has 24-hour care. Ramped up. She likes them because they are responsive, fairly large staff, able to fulfill needs, anyone's absence, and supply someone else.

They have done smooth infusions and conversations. I like my nurse I have had. I have had her two years. We have gotten close, and I appreciate her and her skills.

She helps me with my legs, because I have leg swelling. I like the quality of care that I am getting from my current caregiver.

They have good training for their caregivers so that they are empathetic and they know how to talk to people. I like that they are good at communicating. They work hard to find somebody else.

They are doing everything she cannot do. She cannot lift her hands. I like that the people show up and do their job.

The agency helps with breakfast and tidy up in the kitchen. I liked that the agency is responsible and personable.

I need the help they provide. The services have been positive. We haven't been with them long, but so far we haven't had any problems with communication.

I don't have to worry about a schedule. I know they'll take care of that. The administrative staff is communicative.

They re not doing what they are hired to do. There is no consistency, we have had to change the caregivers a couple times.

The services were always there and open for her but they never impacted my grandmothers life. They have always been accommodating.

I think he came to look forward to Jesse's visits. I liked their attentiveness. I also like the young men that came out.

I can sleep without worrying about my wife having fallen or something. It makes a lot of difference. They should be more reliable. We have had too many cancellations at the last minute.

It was pretty late in the process by the time the agency started coming around. They were more helpful to my dad and I than anything. They would help with cleaning her up. During the time we used the services, there was a shortage on caregivers and some where inexperienced. Everyone was overall really nice and tried their best.

They helped me a lot. They followed through and completed the service. They were attentive and we used them a couple of time for my mom, there communication was good.

We never had this kind of support from other agencies. I like them because from the very beginning they were very professional.

It's helpful. It mostly allows me to leave and be comfortable that someone is there with my mom. There's not much for them to do. They are very responsive. We're happy with the people they've sent.

They can make my life easier by finding more employees so there are more choices. I would like to see recruiting higher quality workers.

They provided someone very quickly. They were really responsive. They got someone that was really prepared.

I really appreciate that they are on time to administer the medicine every two weeks. They were quick to provide service. We do recommend them frequently.

They have great customer service, incredible caregivers, and are so responsive whenever I have scheduling conflict. I have a special caregiver that has been with me for two years. She takes care of everything I need done like laundry, shopping, and cooking for the week in 5 hours. I can give her any recipe and she can make it so well! She is always there and never fails to show up. I really rely on my caregiver and the company.

We have her just for eight hours a week but it's very helpful. I would get another day if I could afford it. I would tell a friend that they're efficient and organized.

I think they can be professional in being health care providers. They carried more authority. There was a nurse here to see her. That was the most important part in their role. They did a good job managing the care.

When I was working it was excellent, it freed me up to work. If I didn't have them I would have to go in during my work. It eases the burden. I like the caregiver that we have.

They have good coordination and they send good people. I like that they are good people and I like being at home.

I don't have to worry about her as much. They've been awesome to deal with.

They just took care of her very well and they were there when we needed them generally. We liked the overall care and the concern they showed.

When the nurse is on duty, it gives me a break. The nurse is amazing and completely skilled. She is very compassionate to my daughter.

They are always scheduling and reaching out if there are any problems. They communicate through text, email, or phone call and respond quickly.

They make sure that my wound stays fresh and clean with no infections. I have liked the nurse I got. They are always consistent, they come when hey are supposed to, and they do their jobs.

They are consistent and they follow the case pretty closely. They need to get request for extensions done quicker.

They've been very helpful with my mom personally and with my dad. Their staff line has been amazing, and they are very accommodating to my moms schedule with appointments and stuff.

My dad just didn't want the care, so it wasn't anything the agency could have done. I would like them to lower their prices.

The night shift helps the most. It's important to have someone there the whole night long to take care of my husband. They are very punctual, accommodating and they have good helpers.

I like having someone available. They can keep the cost down.

It takes the pressure off of me to do everything for my wife. They are dependable and kindly. The first 2 or 3 years they had problems, but they don't anymore.

The take the burden of care off us so we can still enjoy time with our loved ones. They allow us to be family members rather than caregivers. I like the honesty, the professionalism, and the care of the employees.

They did the necessary things like toileting. They were easy to work with.

They came right away and took charge when I was not able to. They are very personable and they did a good job.

We're using BrightStar Care Central Contra Costa County. I was looking for companionship so they're quite sufficient and accessible for us. I haven't been there when the caregivers are there, but the feedback I'm getting from the rest of the family is that it's adequate.

It is a real confidence and feeling of security, knowing my mom is getting cared for. The billing hasn't always been perfect. There were some hiccups at the beginning.

By them being here, I am able to get out. Things have been quite good. They have been here and they are on time.

We just need help, and they come to help. They treat my wounds. They help me. They are nice.

I know that they will send a fill-in if we need one. It is also nice that they are bonded and insured. I like that the staff is responsive, but some of the caregivers vary in their professionalism.

They are responsive to anything I question. They are just good. The person I have is very good. She is compassionate.

They helped her get into bed for me. I appreciated the care that they gave my mother. I think being on time and being there when we needed was good.

I couldn't have done it by myself, and they have been the best service I've ever had. I liked how prompt everyone was. They were thorough, kind, and professional.

They did what they were suppose to when it came to nursing care. They were responsive and reasonably priced.

They provided daily care like cooking our food and taking care of my husband. The caregivers are all intelligent, caring, and experts at what they do.

I am a nurse, so I can see the excellent quality of the care that was provided. They are very dependable, and the service is excellent. The person they chose for my mom was outstanding.

They are doing a great job at providing for her needs. They have done a good job at covering all the shifts and providing good caregivers. They respond in a timely manner when things are not going well.

They are dutiful and do their job. They give me information if they are concerned about something, they tell me. They are very personable and caring. I can't say enough about the director of client care. She went over the top for us. She knew I was scrambling, and it was impromptu. She was on it.

I like that they are efficient. When the client has dementia, having some consistency with the caregivers needs to happen. It makes it confusing.

The employee arrives and achieves a minimum level of skills. They could improve on how they record things like blood pressure and relay that to the processing people. They need more consistency in the ability of each person to work at the same level.

They were always good about communicating when child care was covered. Billing statements were also very transparent. I like the flexibility of when I call with an issue, they take care of it.

It took all of the pressure off of me, and I was able to get my stuff done and focus on me. The caregivers they provided were excellent. They were professional and attentive to my mother. The caregivers did their job.

Right now, it is working much better than some time ago. The helpers are more used to it and my husband is too. Right now, it is going very well. The evening person is leaving at 7:30, and that is going okay. It is working well.

It got me off to the right start. The physical therapist was very personable and knowledgeable. I'm a nurse, so I was aware of most of things the nurse would tell me, but I still appreciated it.

They relay information about my clients to me. I oversee their care, but am not there directly. It is important that I get that feedback from them so I can make sure they are being taken care of properly because I am there care manager. I have not had any problems with them. They are open to work with scheduling and rescheduling so f I need someone to come fill in on a short notice, they are always able to get someone, and that is really nice.

They could provide all the services we needed to keep the household together. I liked the attitude of the service people.

It makes a big difference. As the husband of someone with dementia, it puts the weight on me and BrightStar Care takes care of those things to relieve me of the day to day things. They are a local organization that will provide you with caregivers, and some of them are very good. You can change the caregivers you don't like

They are able to be there whenever we need them. The issue I have is that the quality of care is very good, but their ability to hire and keep caregivers is marginal.

They have stepped up when we needed them quick. They are very willing to step in and cover on part time basis so I really appreciate that. I like the quality of their employees, and it is so easy to work with them. They are so responsive and able to help us out when we need help.

She was very flexible and nice. They walked him around the house. She was very knowledgeable.

They helped me clean my house, do the laundry, and other things I couldn't do. I like that they are helpful.

I only had care come in once a week. It was awesome to have a break. I liked the case manager a lot and also the nurse. I was very happy with all the people that were sent out. I have already recommended them to friends.

It was quite beneficial. The caregiver checked everything and talked to me. The caregiver is very nice and knowledgeable. They know what they are doing.

I only had them two days for a specific need. They were there to help me with what I couldn't do myself.

They help me because I have to go to work. They treat my mother really nicely and she likes most of them. There have only been a couple of them she did not care for.

The most she helped with was continuing to get more sessions. She pursued more sessions and got them because she knew I needed more therapy. She encouraged me to do more than I thought I could do. The PT was very assertive and didn't let me slack. She encouraged me and forced me to do more than I wanted to do in a good way. It resulted in some great results in me walking.

We had to go to another company because BrightStar Care wasn't able to fulfill our needs. Being with another agency has been a night and day difference. It was a lot of work trying to work things out with them. We have a problem with this agency's honesty factor. They aren't always able to provide a caregiver when they say they will.

The caregiver is very good. When my loved one was sleeping, she offered to help my wife with the household chores as well. The caregiver is very patient and knowledgeable. I would highly recommend her.

They were nice. The caregiver wasn't too experienced, but my case isn't as extreme as some people. I needed to be with someone. I thought they were a little picky about computing the time. They took it down to the minute. Sometimes we just chatted, and we were charged for it.

It was very personal, they are different, but there was an overlap. She looked around my home to see if it was safe and gave me a suggestion for my home and for my living. The physical therapist was more on strengthening my leg and worked with me on that. They are great, I just thought they really cared about me and it was really personal. They came in and I had two people, an occupational therapist and a physical therapist, and they both worked well together.

It has helped us because we have a pretty busy schedule. They are on time and seemed very knowledgeable and qualified. They were dependable if there was a medical emergency. The caregivers bonded with the baby.

They had very little impact. We required something that they couldn't do. There wasn't skilled nursing and I wasn't here so I wasn't sure what they were all about. I don't know if there was a miscommunication, but they sent a different person every single day and it was important that we had consistency because of Alzheimer's. They would send people when they said they weren't coming.

They would provide whatever he needed and mostly kept him company. They talked about music with him. They listened to my needs and provided someone that dealt well with my husband. They were very accommodating to my wishes.

I don't think they can do much better than what they've been doing. They've been okay so far.

It helps me get out of the house and go shopping. They are very thorough.

They could be able to do more on their own. They could have a more steady nurse person.

All I have to do is give them a call, and they take care of everything. They provide all the sources we need.

My brother's wish was to be able to come home, and because of BrightStar Care, they made it possible for him to move from California to Cleveland. It was one of his last wishes. I had two people in particular that provided outstanding service. I only have positive things to say about this company.

There was a nurse coming to fill his medication boxes. I feel like they are pretty attentive and responsive.

They were able to accommodate a tight timeline. I liked that they were nice, efficient, and accommodating.

They give me the peace of mind to go off and run errands on my own without worrying. The caregiver is personable and well qualified.

They helped her the most by their compassion and presence. They were so kind, and they gave companionship and were responsive. They were so responsive. There was only one day when a caregiver called in sick.

We couldn't have done it without them. They did a great job.

They were helpful by being available. They were prompt, efficient, and friendly.

They always showed up on time. Some caregivers just sat here. Others were impressive.

I think my loved one was resistant to having a caregiver. It was not because of the caregivers. They are reliable, they show up when they say they are show up, and they find a replacement if they can't come.

They attended to her dressing in the morning. They were very organized and prompt.

We had different caregivers every day, and they didn't know my mom. They weren't very responsive. They need to be consistent with the caregivers and hire caregivers that are qualified to do what they need to do.

if I didn't have the services, it would be an inconvenience for me to take care of him and go to work. The nurses, when they first started, had to poke my loved one a couple of times to give him his factor. They also didn't have all the supplies needed.