Home Instead - Little Rock, AR
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- 909 Cumberland St, Suite 100, Little Rock, AR 72202
- (501) 758-7340
- 4.4 ( 50 reviews )
- Home Care
Related Costs
Description
About This Community
Home Instead is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.
Home Instead - Caregiver Skills
Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.
Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.
Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.
Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.
Reviews
4.4
( 50 Reviews )
West Virginia
September 20, 2022
Home Instead cut me off no one comes anymore wouldn't recommended to anyone if they need help
Claire Leheny
Home Instead is VERY undependable. My sons hired this agency because I needed help in my home. In the course of 1 1/2 months, I had 12 caregivers. I had doctor appointments. Caregivers would not show up to take me. The heads of the agency are "always" in a meeting. Trying to talk to someone is futile. I would not recommend this agency for a senior citizen. Some of the caregivers had heard complaints from other clients.
northland
May 27, 2022
I would not let this company sit with my dead bird! I have never experienced such unprofessionalism in my life. These women will refuse to answer the phone when their employers call,and will argue with the clients by saying,they are only working just for a pay check.
Lavonda Estep
September 01, 2021
Home Instead was my husbands provider. He is a Vietnam veteran and he received the worst care from this provider. He has dementia and also says inappropriate things but they knew this from the start. Stating that they train their staff to deal with these behaviors. So not true. But even with this I stayed with them because I thought it would get better. They would send his staff to other clients, leaving my husband without a care giver, they do not return phone calls, they do not call when they are sending new workers even though I had requested that to be done, with dementia client the first thing they should know is they do not like change, I called Kat was told she was on the phone and would call me back, called again told she was in a meeting and would call me back, no return call, called the next day and finally got to talk with her. I will not refer this company to anyone. They do not care about their clients no respect. If you want quality please find a different provider.
Sue
April 11, 2021
You were there at a moment notice and did a wonderful job caring for our loved one.
dmellon
July 24, 2020
My mother respite hours keep changing. I never know if she has hours to use. I didn’t start using her hours till last year out of five years. As of last year I needed respite every other Saturday five hours no problem. Now they telling me they used her respite hours during regular hours of service. Looking to change just because of scheduling.
kwoods
October 22, 2018
We've been pleased with the care given to my mother. While I'm at work, she has a companion/caregiver to give her company for some part of the day.
Tink66
February 28, 2018
I’m taken care of by my team very well. I wouldn’t trade my team or a lot of the office personnel for anything in the world !!! If I do have an issue the office staff helps me stay calm as they get to work quickly to solve my issue
Don't understand
We have had some wonderful caregivers but the office/ scheduling is horrible. Several times, no one has shown up. Once, after I called to see why, I was asked if I really needed someone-- with my 89 year old patient with dementia!!
Janelle R.
August 21, 2017
We love Crystal. She is just like family to us. She is the reason I am still able to stay home. I was sent home to die, but Crystal has been my rock. We love her.
J. V.
August 21, 2017
Very reliable, dependable. Therese does a great job with Mr. Vinson. His dementia is getting worse, but Therese takes time to do things with him.
david-j-672760
May 27, 2017
Having help has allowed me to stay home. They do a good job assisting me.
carl-k
May 23, 2017
We have been able to keep Carl in his home with the care Home Instead has provided. We are very pleased with his care.
Ariel111544
May 04, 2017
Very pleased with HISC services. Ms. Carla has been a wonderful caregiver. I would highly recommend Carla for a caregiver.
Nathan840102
April 29, 2017
Dear Home Instead,
I can't thank you enough for all the care you gave my mother Judy while we were out of town. Mother fell during the night and hurt her arm and MEM's came out and dressed her arm. When Kay the caregiver came in the next day she called the office, and told them her arm was still bleeding and everything was covered in blood. Janice came out and they decided she needed to go to ER, as she is on blood thinners. She was taken to ER and they end up doing x-rays to make sure nothing was broken. She ended up having to have stitches on her arm due to the large tear.
Home Instead also made sure she had someone with her from 7am to 7pm to make sure she was taken care of until we returned home. I can't thank Home Instead enough for their concern and all the caregiver that was given to my mother Judy.
Nathan
Andy815740
April 18, 2017
Gary wanted to thank Home Instead Senior Care for the care of his dad. He especially wanted to thank Crystal for all her help. She deserves a 10++.
Sharon863168
February 21, 2017
Caregivers are patient and caring with my husband. They are good to help me when needed. The office employees are cooperative when needing their help.
Cynthia662084
February 17, 2017
Caregivers are good at taking me to doctor's appointment and store. Office is good to help with my schedule.
Sue FA
January 23, 2017
Home Instead works well with the family of the Senior. Highly Recommend!
Robert437612
January 06, 2017
Well worth having someone. No complaints and it helps my wife.
Betty423515
The caregiver does a good job. I am able to get out and do things while caregivers is there. Crystal is great.
Myrtle134060
December 29, 2016
The help is very good, Cynthia is very good, she is like family. No communication in office.
Pam817531
December 28, 2016
We love your service. It's a little pricey but we need the service.
Irene706770
December 23, 2016
I am able to stay in my home and have help with shopping and doing errands.
Shannon081518
December 20, 2016
Help me be able to stay home with help with meals and cleaning. Roseta does a good job.
Pauline073705
December 17, 2016
Very pleased with their services. Caregivers help me out and able to stay home with help.
Dale632842
December 16, 2016
Caregivers on time, office always calls if someone out and always willing to help me.
Jane002252
December 14, 2016
Home Instead has been great. They help me with my husband and gives me a chance to get out.
Anonymous354647
December 03, 2016
We just used Home Instead as a one-time thing. We were all going out, and we did not want to leave my wife alone for four days. They were more than satisfactory; they were excellent. The lady was good, and they got along. Everything was easy and done. They were timely in answering any questions, and that's important.
Anne171085
November 29, 2016
Great! Barbara is great.
Arlene103525
September 30, 2016
Caregiver does a good job. They do everything I need done.
Hosea Sullivan535114
September 29, 2016
Our caregiver is doing great. He knows what to do, he knows how to cook.
Allen Norton
September 29, 2016
We are very pleased with Charlene. She has done wonders for my wife’s mother. We think she is the best.
Grace722856
July 29, 2016
Helen has been an excellent provider of care for me. I have nothing but positive things to say about her. I have felt that way from Day 1.
Mary Ann L370058
June 17, 2016
Nancy has been with me for over a year as my caregiver. At first I really didn't feel like I need help, but she was persistent and was always doing things to help me. As time went on, I increased my hours to 20 hours a week. She took me to exercise, doctor's appointments and to the beauty shop. I have come to depend on Nancy for all my daily needs. She knows what I need sometimes before I do. I don't know what I would do without Home Instead. I have grown to love her, as well as my family. We consider her a member of the family.
Elizabeth F.000437
June 17, 2016
I did not know there were any services out there like Home Instead until I fell and broke my rotator cuff and had to have surgery. I needed someone to help me with bathing, meals, and housekeeping. My daughter called around and found Home Instead.
Home Instead does what they say they will do. I am very pleased with their services. My caregiver Carolyn goes above and beyond. She has the initiative to get things done.
Mays1
February 02, 2016
HISC has been my lifesaver. I have been able to stay in my home. They take me shopping. I love my caregiver.
Bethy Cummings
They have helped me take care of Mr. Cummings and I can't do it by myself.
C.D.2
November 30, 2015
We have hired Home Instead. They’re doing fine. They come three times a week for four hours at a time to help make meals and do activities with my mom. They make sure she had a bath and brushed her teeth. Management seems to be doing fine. Their billing is correct, and the caregiver shows up on time.
Betty Drake
Gives my family a break to have someone come in and help with bathing, doctor's appointments and light housekeeping.
Homer Fettner
November 24, 2015
They are always on time and dependable. They take good care of Mary. They make her feel at ease.
Beth Church
I am able to stay at home and have someone take me to places.Thank you Home Instead!
Dr. Richard Sundermann
October 31, 2015
I don’t know what I’d do without my caregiver from Home Instead. She is very patient and that’s what counts.
N. Rice
October 28, 2015
They have allowed me to stay home and provided me with excellent caregivers who take good care of me.
Daughter of one
October 19, 2015
We had Home Instead Senior Care for my mom. The caregiver helps my mom stay safe in the shower by standing by. She did pick up groceries for her as well as pick up lunch. She also helps move things around the house that she needed help with, and so far so good. Mom says they are helpful and she is glad to have them.
syndie
September 06, 2014
We used them on a regular bases a few days a week so we could get out and run errands and have the piece of mind our dad was in great hands while we were gone. We also needed them one night at the last minute and they were able to send someone out within a few hours. Office was professional and pleasant to deal with. Dad really looks forward to his caregiver, she's like family to us now.
jehart
July 02, 2014
You SAVED us! Our family was in need of a kind and helpful person to be with Mom, who lives alone, following back surgery. Dad has dementia, and
recently had to be moved to another place with assisted living. All of our family except one lives out of state,which makes it very difficult to help
our parents. We suddenly realized our need for getting some help "outside" the family! Home Instead matched Mom up with a very kind and well trained
woman. This made us all rest easy. Everyone at H.I. that we have spoken to before, during, and after Mom's "one-on-one" was sent, has been Wonderful!
We feel that they are very professional. Also, they understand the stress we have all been going through. It is very clear that they "CARE!"
Visitor65052150
December 27, 2013
We had a couple of others that we didn't like and we ended up with Home Instead. They're wonderful to my mom. I think they're truly amazing. We have not had one bad caregiver fro them. They're just really good. They're trained with dementia and Alzheimer's patients. We're just really happy with them. They're very attentive and they're definitely a good match for my mother. I think they're an excellent company. I would recommend them to others.
Visitor74911850
November 26, 2013
I have been using Home Instead since August. My needs were different than a lot of people because I'm not homebound. For my specific need, which was listed in their advertisement, is that they drive me back and forth to medical appointment. However, one of their caregivers charged me for driving my vehicle. I never in my lifetime paid someone's mileage to drive my own car. Also, my preference was that the caregiver dressed professionally. They have to look like they work for a health care service. With Home Instead, though they have the same policy about uniforms, but they don't wear them. I mean I looked more professional than they did.
Also they have to clock in using my telephone so that it would be legit. Well some of the caregivers were 30-45 minutes early, and that wasn't on me and that was on them. I thought I was charged from the time I asked for them to come, but they would come in 30 to 45 minutes early, so I was paying for their idle time while they sat on the couch waiting for me to finish getting dressed. That's not fair to me. I shouldn't have had to face that situation.
However, the home office was attentive to my needs and complaints. They listened, they apologized, they didn?t make excuses, and they eventually made immediate changes. After we corrected the mistakes with Home Instead, I didn't have any more major problem with them. However, in the first place, I wasn't supposed to catch their caregivers' mistakes and I shouldn't have had to correct them. Nevertheless, I would rate their service with a high rating.
kallisonthomas
February 23, 2012
They took really good care of my mother-in-law and on short notice. The Caregivers they sent were excellent!
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