My sister is moving into Southampton Estates. She's going in with independent living, but it is total care. She wanted a place that had total care so she would not have to move again. It is a beautiful place, and everyone is friendly. She is looking forward to moving in. The staff are very, very nice, very friendly, and very helpful. They have a one-bedroom and a two-bedroom. They're renovating two efficiencies into an apartment for her. They have a whole list of everything that they offer there. They also can take her to the doctors or food shopping. They get one meal a day. She'll have her own kitchen, bathroom, and laundry room, and it's all very, very nice. They have doctors and specialists that come in periodically. They also have doctors on call. She is free to come and go, and free to have anybody who wants to come and visit. They could not have been more accommodating. It is very easy to get around the facility itself.

When my aunt and uncle signed their contract and moved onto an apartment at Southampton Estates in 1999 they were every happy with the food, the living arrangements, and their apartment. They spent a lot of extra money to convert 2 smaller apartments to one large space with separate living and dining rooms and 2 bedroom wings. Later they removed carpeting and had laminate floors installed at their own expense. After 15 years my aunt was purchasing groceries and cooking most of their meals instead of going to the dining room. This was to accommodate my uncle’s diet and her increasingly finicky digestive system. When my aunt had to be moved into skilled nursing to access hospice care, her husband was moved with her due to his dementia. When she passed, my uncle was housed in skilled nursing but charged a premium for a private room until there was a room available for him in the “memory care” assisted living unit. Things went down hill from there, as my uncle did not regularly shower, neither was his shower cleaned for months at a time. When he was hospitalized, I went into his room 3 days later and found his toilet and the floor of the bathroom covered in excrement. He was moved back to nursing and suffered a fall that resulted in broken glasses and a subdural hematoma, but I was told on the phone that he was “OK.” In January 2019, after many more incidents, we broke his lifetime care contract and moved him to another safer facility. Please do not judge this facility by their claim to be the “Best in Philly.” There are activities listed- only a few are for the residents in the long term care wing and they “offer” them to residents nut can’t “make” them participate.” This goes for medical interventions suggested by the house physician- if the patient refuses treatment it’s OK. Even for patients they have claimed cannot make decisions for themselves...

Southampton estates it's not what it appears to be . Staff verbal abuse residents, residents are served over cooked, burnt food as well. Ohh bed bugs as well .

Southampton Estates would be my choice. The fees start out as a monthly charge that never increases if you move from an apartment to assisted living and to nursing care. The place was very nice. There was a general store in there where people who had apartments could work. They went on trips, golfing, and took them to different facilities. If they had to go to special doctors, they would transport them if they could not drive. It was very nice in there and the apartment was quite large. They had everything, and you get a washer and dryer. They also had a washing area on the floors. It was super, and I really liked that a lot.

This facility seems to have an empowered approach to caring and and support. However, I noticed some sanitization issues and medical errors of the staff. A nurse aide who doesn't wash her hands after touching the floor when picking up a candy rapper isn't showing professionalism by walking down into the patient room, neither is she reminding herself about patient safety when she attempts to adjust the elder's breathing device. Such issues about hygiene should be reminded to all staff members who come in contact with other humans to prevent the spread of germs and other pathogens In fact, I observed even greater contamination with care when I watched a nurse use the same pair of gloves when seeing two different elders in different rooms.The problem rose due to the speed at which she was performing her duties, but that should be balanced and cannot stand in the way of acknowledging the need to improve and maintain hand hygiene in a location with many people who as a result of such evident behavior or misbehavior face greater risk of epidemic infection.I did see some nurses and aides who held face contact with elders and shook them by their hand, stroking their shoulder and back and returning the favor of providing water when asked.