My father used to live in Hillcrest Country Estates Grand Lodge. Probably the big draw for us was the amenities and the facility itself. There's a lot to do, but yet you're still secure and safe because they're in their own little community. It was pretty much very state-of-the-art, and it was new. Both my parents started there, they were one of the first residents, so it's aesthetically pleasing. They have an exercise room, a swimming pool, a garden center, a putting green, a large outdoor gathering space for a huge fire pit that they get picnics and stuff like that. They had access to a bistro, a restaurant with reservations, and a pub. So it was very accommodating. The physical appearance of the facility is pretty. They did a really good job of trying to keep everybody engaged with the activities. They came in at one of the cheapest rates and offered more than what the other places were offering. I put great rates for the services they provide.

Our tour experience at Hillcrest Country Estates was excellent. We're going to choose this because of the welcoming staff, the environment of the cottage, the cleanliness of the cottage, and the spacious rooms. The facility is very well-kept, up to date, very clean, very welcoming, has an open air concept, and is spacious. They have activities, specialized dementia personnel, furnishings provided, and specialized, unique, individualized menu options.

My husband is in Hillcrest Country Estates. So far everything is going well, and he's only been there for two weeks. He was in rehab there, and it was the easiest way to move him. He seemed satisfied. The staff has been helpful. He thought the room was very nice, they had it all fixed, put up pictures, and had it all fixed up for him when we moved him. He's quarantined right now, but they have everything you'd want, they have a gym, a library, they have a big dining room, but none of that stuff is open at this time. He likes the food, and he had the same food when he was in rehab for four or five weeks. He thought it was pretty good. The whole property is pretty large, pretty nice, and it's close to me.

The last review I provided was a Five Start for the care my wife received at Cottage 72 during her final seven months of her life. Those folks were, and I assume, still are the cream of the crop for care giving. However, this review is about the Independent Living communications! On Saturday August 15, 2020 my air conditioner failed at 8:00 p.m. I called the Concierge. I was expecting it would be Sunday before anyone came to look and/or repair the A/C this this was a weekend and not a normal workday. Within 15 minutes the Concierge had contacted the Director of Environmental Services and informed me the Contractor for A/C would be arriving within the hour. By 9:00 p.m. the Contractor was at my door. At 10:00 p.m or two hours after the first phone call to the Concierge, the A/C was working. On Monday morning I was able to personally thank the Director of Environment Services and passed a well done to the Concierge. This is normal for Environmental Services! Advance the clock until today, August 18 at 3:15 p.m. the A/C failed again. I walked to the Concierge to report the outage and explained what had happened on Saturday night. I did mention the Concierge Saturday night did call the Director of Environment Services. This being a normal work day and during normal work day I did ask him to put in a work order which is normal procedure. At 6:45 p.m. once my unit hit 80 degrees, I walked to the same Concierge and asked what the Director of Environmental Service said. I was told he, the Concierge had not called him since the Director reads all work order prior to leaving. I asked the Concierge if he planned to call the Director. No, he will read the work order. It is now 7:50 p.m. and 81 degrees. It would appear the Concierge was not able to follow up on my request. Very disappointed. This is not normal customer service from the Hillcrest Grand Lodge Independent Living; however is becoming a pattern for this Concierge. I do still think the Grand Lodge is a wonderful place; however, it might be helpful if key meet and greet persons are trained to a "standardization" level.

My mother-in-law is now in Hillcrest Country Estates. It's a lovely, brand-new place. My mother-in-law absolutely loves the view, the people, and the food. It is also all inclusive. So whatever they need, it's the same price. The staff members are lovely and very good. My mother-in-law is very comfortable there. She is 95 years old, so she doesn't do very much activities; however, people are always asking her and trying to keep her engaged. That's a good thing. She does go to exercise classes, which are fine for her age. The dining area looks like a fine dining restaurant.

I looked at Hillcrest Country Estates. It was beautiful. I liked it. The people that assisted me were very nice. Their dining area was lovely. Everything was lovely there. It was brand new. It had only been there for a few years.

Hillcrest Country Estates was a brand-new, beautiful place, like a little village. They had a beautiful dining room and a lot of time for movies and stuff. They also had a hobby shop and transportation if you wanted to go places. However, it was rather expensive.