I agree with an earlier review. The building is gorgeous, that is, until you walk onto the third floor nursing home with the sickest patients. But the worst is the staff. The only compassionate staff are the social worker and the admissions coordinator. Everyone else is either too busy on their cell phone to take care of the patients or doesn't take your concerns seriously when you bring them to their attention. Even the managers don't care and it is obvious.

This is a beautiful, family focused facility. All of the staff that I have been in contact with are caring and seem to truly enjoy their job. There are many opportunites for socializing from the libraries to gamerooms and out door facilities. Many clients have their own rooms which allows for privacy and a sense of security. A wonderful variety of meals are provided and the activities are endless.

The Shenango Presbyterian Home is a lovely looking facility. The halls are always clean and decorated for the season. The receptionist is always friendly and accommodating. However, that is where the good qualities of this facility end. I had an aunt who resided at SPH for years, and the staff is just ridiculous. They are unfriendly and unreceptive. They do not appreciate it when family members visit the residents too frequently. My aunt had been very ill and I was visiting her every day, and it was impossible to illicit a hello or even a smile from any of the staff members on arrival. The staff ignores residents' call buttons for anywhere up to 45 minutes before responding. They speak harshly to the residents, and are rough on their older brittle bones. It saddens me because they put on a good show for the family members who visit the home very infrequently. For those of us who are there every day and see how people are really treated, I have to tell you, GET YOUR LOVED ONE OUT OF THERE!