Most staff were not nice. Had to wait some times hours for assistance. Many times would not provide water,ice, or medication. Yelled at at individuals for asking for assistance. Sometimes put food beyond reach and did not come back for hours to assist or check on. Staff constantly complained they are over worked and individuals needed to wait their turn. They were also heard talking in the hall about individuals and making them wait Right now not a good place. I highly do not recommendA

The room I saw at Rochester Manor was very small. Two people share one little room with a single bed on each side of the room, one TV, and a dresser. The plus side about it was the price was a little bit more reasonable. They were willing to kind of accept my mom's social security, so it would be more of a chance. It had a huge dining area, a nice kitchen area, and all that was nice. I just feel it's a little unreasonable for two people to live in this one little room and share a bathroom and a TV. I think that's a little unrealistic. They were even smaller than a hospital room, but you could actually opt to have a private room; it's just the price definitely would go up. The facility was clean and nice. The residents I saw seemed happy.

Excellent choices for my loved one. Superb care. Medical Director ON STAFF. Beautiful, new areas that include a Pub, Spa, Restaurant, and more. On site rehab is second to none!!!!

I was also able to visit Rochester Manor and Villa. If you can't afford it, they lose contact with you. They don’t make you feel comfortable, and it would not be the one that we were looking for. The rooms were nice, and they were in the process of remodeling. All in all, the facility was OK, but it didn’t give us a homey feeling.