I went to Commonwealth Senior Living at Willow Grove. It was a very tranquil place to be so close to the city. There was a very nice lake with a nice view for the residents. The tour was very efficient. The staff was professional, accommodating, and personable. It was a very clean facility, and it looked very well maintained. I thought the resident rooms were a bit on the small side, but they were clean and well laid out. They're just smaller than what I was hoping for and smaller than the others I had seen. Willow Grove is like a stone's throw outside of Philadelphia. For the location, it was very tranquil and that lake with the gazebo (where people can go out and sit) is what does it. It was a very nice layout.

I came to visit my aunt who’s lived there for several years. It’s been a while with the COVID and all, but she looked good. She said the staff were nice and take good care of her. She likes the food, though her soup is sometimes too cold. But they heat it. Activities is always good. They had a performance there that day. Eric, I think his name is always makes a big to-do with the activities. The new Executive Director seemed nice too. She greeted me in the lobby and then I saw her singing in the lounge with the residents. That was great to see an Executive Director participating. Her room had trash overflowing, but they took care of it for me. Just wish I could visit her more often since I live so far away. But they seem to be doing a good job there. Thanks for taking care of my aunt so well.

I did a tour of Commonwealth Senior Living at Willow Grove. It was dirty and it smelled. It was mass confusion when I was there, there were residents getting off the elevator, screaming that they didn't get their apples. I'm sure the woman had some problems, but then another lady came from somewhere else, and she screamed something else at her and the girl at the desk. Rather than just trying to quietly calm them down, that staff was screaming from the desk over to them, "You ladies can't stay here and scream like that." There was not a seat in the lobby that I wanted to sit in; everything was stained, watermarked, it was very bad. We were going up to see the model room. When we opened the door, there was a gentleman on the couch watching television, a gentleman who obviously was one of the workers, with his feet up and everything. He looked at us like, "What are you doing in my room?" The fellow that walked me around said, "Oh, I didn't know anybody was in here." That turned me off. There was trash in that room and the rugs were dirty. A woman was struggling to get down the hallway in a wheelchair pushing herself; there was a MedTech there that never even moved his cart or said to her, "Can I help you?" Believe me, she was struggling. That place reminded me of the nursing home my mother was in, and I walked out of there. I didn't see anything going on, and he may have mentioned things that they do, but I saw nothing. People were just sitting in their hallways or in their doorways. It was almost dinnertime when I went. I never smelled food being cooked. It's kind of weird, I thought it is 4:00 .pm. to 4:30 p.m. when you think you could smell something cooking. I saw their office where they took me and gave me all this information, it was very well decorated, and pretty, but that's where it stopped, right in that office. I wouldn't want to put my mother-in-law there. I wouldn't want to put anybody there. The MedTech, he's the only one I saw, and the one sitting on the couch. One didn't help the old lady, and one did not get off the couch when I walked in. It just was dirty, and it looked like it needed some help. It's beautiful, but the inside he told me they were going through some renovations. I wanted to say, "Go through some cleaning first, maybe you won't need to renovate."