I toured Pinebrook for my mom and dad. It was senior living, but not long-term care, and that's the one thing that wound up making me decide against it. It was also more expensive than what we have chosen for my parent. But it was overall excellent. When you walk in, you would see a living area where people could sit and visit. It was dressed up like a comfortable home. Then you would see the dining room, which was set up like a five-star dining room for the folks. They have a salon for men and women to get their hair and nails taken care of and it was open five days of the seven. The staff did an excellent job of showing us the facilities, what was available, and making sure all of our questions were answered. I do know they have changed chef since then, but I attended an open house about two and a half years ago and the food then was exceptional. They offer shuttle service for those that are in assisted living to go to the grocery stores and things of that nature.

I did not pick Pinebrook because of the distance from my aunt's house, but other than that, I would have placed her in that facility. That would have been my first choice because they had the best staff of everywhere that I toured, and the facility was relatively new, very clean, and very well decorated, with fresh paint on the walls. There was nothing wrong anywhere. They had staff members called Nayas specifically trained for dementia patients. Dementia patients can have temper tantrums and refuse to do some things and these Nayas are specifically trained on how to deal with them, they know what works with them and what doesn't. I've seen them in action with their clients. It's a very nice place.

I set up for an appointment to tour Pinebrook Retirement Living on a Saturday. When we got there, we went upstairs so they could show us the rooms, but she had the wrong key, so she had to go back down for the right key. I asked her if the nurses remind the residents or give them medication if they forget to take it. She said she didn't know the answer to that and I'd have to talk to a nurse. So she didn't have the answers to anything. The way the place was set up was like it's a huge H, with the main hallway in the middle, a dining room downstairs, and one upstairs. It was nice, and the dining rooms looked good, but with the way it's laid out, the person with the room at the end of the hall would have a long way to walk, so they can get to the dining room. I asked what the average price range for a studio apartment would be, and the price that she quoted me was more expensive than the other places. And that didn't even include levels of care, which would have been an additional $300 per month (just so they can give medications to my aunt). It's very nice, but somebody who needed a walker or a cane to ambulate from point A to point B would take a really long time. The lady who gave me the tour was not knowledgeable enough, and she was nervous, but she was kind and pleasant. It seems like I was the first person she showed around, so they could have somebody there to help her out. The place was clean, and just looked a little bit unkempt.

It was very nice in Pinebrook Retirement. When my dad was failing, they moved him to assisted living in the same building, and they increased the care level round-the-clock until he went. They have activities like going on outings for lunch, field trips, painting and ceramic classes, puzzles, and activity rooms. They also do flower-arranging, a Wii-Bowling league, and chair volleyball, they have a big movie room with a piano, and they sometimes bring local kids in for concerts. There’s a wide variety of food available, but you can also get plain things even if it’s not on the menu. There’s a standard menu that you can get every day, and they also have featured items for all three meals a day. A lot of things are very good. The place is always clean, and they are on top of the up-keep. The staff is very nice; they know everybody and treat them as family. The value is very reasonable. My mother is in assisted living so they check on her if they haven’t seen or heard from her. They also launder her linens and she gets three meals a day.

My parents are on Pinebrook's assisted living floor. It is wonderful. The nurses are always checking in on them. When my dad’s condition started to deteriorate, they brought hospice in to check on them a couple times a day. They were there 24/7 during the last couple of days. They have all kinds of activities, field trips, a gym, a craft room, and a hair salon. My parents do not participate in the activities, but I know on Thursdays, they always go someplace, like out to lunch or the theater. They do crafts, like the women do flower pot arranging, knitting, and puzzles. They also have a bowling league for Wii bowling. The food is good. Sometimes they have complaints due to the difficulty of chewing things. My mother has difficulty with her teeth while chewing. My mother has three meals a day, including a hot breakfast. The building has continental breakfast and then, two other hot meals a day. They always have a basic menu you can order from like sandwiches, hamburger, soup of the day, and a couple entrees. They really have some good choices.