Management is more worried about the all mighty buck than your loved one. They will constantly move your loved one to the next expensive area within the facility. Management will call you into a "Care conference" and they don't even know your loved one but try to convince the caregiver they are placed wrong and they need moved immediately. YOU the caregiver can fight but they don't care what you think. If management doesn't get their way they threaten the caregiver to find another facility for your loved one. There is always someone to take your loved one's spot at Otterbein. That's why they are pushing your loved one onto the next level of care. It's all about YOUR money. I wouldn't be surprised if the management gets bonuses for moving people up to the next care level. They are like used car salesmen...PUSHY! The nurses and aides are wonderful but under paid and under staffed which means overworked. I have NO complaints about the love the nurses and aides give. They were awesome!!! Take your loved one to another facility, I wish I had.