My mother had a stroke and was being discharged to rehab. My sister and I toured the facility with an administrator who looked us in the eye and lied to us about policy. We were interested in open door and she assured us it was but it wasn’t. Our mom was walking with assistance when we got there and 6 days later when we got her out of there she could barely stand. Every nurse or CNA that came in the room said they were from an agency and couldn’t answer any questions about anything. They can’t keep staff so they contract out to an agency and you don’t have continuity because of it. More times than not they started every conversation with “by law, we are required or “by law we can’t”. It makes you wonder how many times they have been sued that they feel it necessary to cite the law in every conversation. Most of the people coming in to care for her had no idea why she was there or what her limitations were. She was completely paralyzed on her right side and couldn’t swallow regular liquids. Pills were to be given in applesauce yet daily we had to tell them or they wouldn’t have known because they don’t read the chart before coming into the room. There was never a warm meal and honestly my 3 year old granddaughter eats more at a sitting than they feed their residents. We even had CNAs refuse to help us get her on the commode because of a “bad back” so they couldn’t lift. This place is a nightmare, the Monday to Friday nurse manager spent more time smoking in the courtyard than nursing. Meanwhile the patients are neglected by uncaring and unfeeling staff. The day we transferred mom out the owners were there putting in diffuser machines trying to cover the overwhelming smell of urine that permeates each wing.

Be mindful when allowing your loved ones to raise here. This facility is UNDERSTAFFED & extremely UNCLEAN. The hallways, rooms & private bathroom reek of urine. We suggest doing pop-up visits for tours so you can see the realistic version of the type of care that your loved one will be subjected to with this & any other facility. It’s important for the elderly to have a vocal & present advocate for their care; unfortunately there are many unscrupulous people as well as organizations out there