We placed my grandmother in this facility, believing she would be safe and well cared for by a skilled, honest and compassionate staff. We were mistaken. Realizing our error, we began the process of moving her out and into a credible continuous care facility, while following Bel Air Assisted Living's Termination of Contract protocol. During this time, our loved one failed to receive the level of care she required when the extra assistance was needed the most. Her health declined as a direct result of poor communication between management and an improperly trained/certified staff. Had it not been for our family's relentless intervention, our mother, grandmother, great-grandmother would not be with us today, months after her shameful ordeal, as I write this review. DON'T be fooled by an idyllic setting. Luxury living DOES NOT necessarily equate to employing a Quality staff that gives Quality senior care. DON"T be misled into a false sense of security by inflated advertising or from management's boastful claims. RESEARCH. To find the quality measures and complaint history for a specific Maryland assisted living residence in the Maryland Guide to Long Term Care Services, I urge you to go to the Maryland Health Care Commission website before finalizing your decision. You DO NOT want to subject your senior loved one to the ill-treatment ours endured.

We visited Bel Air Assisted Living, and it's a very pleasant place. The rooms are really nice and set up the way you need. It has a pleasant atmosphere for an elderly person.