Not being familiar with assisted living facilities, I was still extremely disappointed with this one. None of the staff members spoke clear English, and were not friendly by any means. We were not greeted for quite some time upon arrival and staff members continued to walk by us and said nothing. I did not get the feeling that they were efficient or organized in any way, and most staff members were not able to answer even the simplest of questions. When questioned about how they handled their medications, if a nurse/doctor was present at all, if their meals were personalized for clients (diabetes, etc), they seemed to fumble their answers or did not know the answers. We spoke with a few clients who lived there at the time we were visiting and all of them had very negative things to say about the facility and its' workers. Some of their complaints was that they refused to turn up the heat, the food was always cold, they were only allowed to bathe twice a week, they could not understand what the staff members were saying, etc. After going back a few times to visit our client, the owner accused us of not paying for her services and threatened to kick out our client. We had also heard from others in the facility that the owner has kicked people out before; she put them in a taxi cab with their items and sent them to the local shelter. I went to the facility approximately 6 times, each time being a terrible experience. We worked with the department of social services to get our client placed somewhere else and filed a formal complaint about the facility.