Brightview North Andover was a very friendly place. It was very clean. I really can't say anything wrong about it. The only thing was that it had a lot of corridors. Other than that, it was very nice. The rooms were very nice, big enough, and very bright. They had a very nice courtyard. They had a nice game room and reading room. They had a pub. The dining areas were very nice. The staff who assisted me with the tour was wonderful, very pleasant, upbeat, friendly, and very nice. He showed us everything. He knew everything, was very informative, and answered all our questions.

My mom has moved into Brightview North Andover. Everyone is nice there, the staff, and the residents. This is a very friendly environment. There are a lot of different room setups, and I chose one based on what she wanted, a 1-bedroom. The shower set up was important to me. It's almost like a wheelchair shower. You don't have to step in, or you don't have to step over like a lip, which a lot of us with walk-in showers have. It's nice; the food's pretty good. Also, everybody knows me there by my first name; I walk in, and they're like, "Hi, Kathy." It's a beautiful facility, and I think they were rated as one of the best facilities. I can't think of the rating or whatever, but they're very highly rated. It's good; it's on a busy street which, sometimes, it's hard to get out of there like late in the day to take a left turn. It's got nice landscaping, and it's kind of built on a hill; it just looks very nice in the back. My mom is in one of the back units versus the street side. She's like a lot of games and stuff.

Everyone at Brightview was very accommodating, but the physical setup was not what my aunt was looking for. It was a beautiful facility, but it was long hallways as opposed to pod living.

My grandparents have been in Brightview North Andover for a week. It's very nice and beautiful, and so far, they like it, and everything has been great. They have games and a whole calendar of events. The food is good. The location is just OK.

I didn't like Brightview. My aunt picked it because its close to where she grew up. It's very formal, and the dining is very formal. It's not a nursing home, but the people are older. There's not very many younger retirees that still have energy in life. There's not that many activity. They take them places, but there's not really much to do right on site. They could have more in-house activities for the people to do and be involved with. The staff seem friendly from what I saw. The rooms were nice and a little small.