Assisted Living community - Truewood by Merrill, Boise

Julie

March 12, 2023

I toured Truewood by Merrill, Boise. I made a deposit on a room and then they decided that they wouldn't accept my dad. The staff members I met were super friendly and outgoing. I like them. We mostly focused on studio-type rooms; however, they didn't have one available. It seems like they keep plenty of residents there. But I thought the rooms were nice. They're small, but they are wonderful. They usually look out into courtyards, and they have little kitchenettes in them. I like their rooms. The grounds were nice. They have several courtyard areas. Some are more private, and some are more open to other residents. They were nice. They have gardening and stuff. They have more of a restaurant-style seating in the dining room. We went during dinner, and it smelled wonderful. They had lasagna. They have their own chef there. The dining area was nice. They give you a couple of hours to go there and enjoy each meal. They seemed to have plenty of activities, too. The staff were really into activities; they were promoting them. I like the way the facility was set up, and I like the staff members a lot.

Janet

February 10, 2023

I'm at Truewood by Merrill, Boise. They have been very friendly and very helpful. I like my room. It's a small apartment, but it's a nice place to be in. I'm a finicky eater, but they will accommodate my taste when they serve something that I don't like. I think the place is maintained fairly well. But I would appreciate it if they would dust the baseboards and the doorframes and those kinds of things. They need a lot of cleaning.

Nancy

I went to Truewood by Merrill, Boise. They did a great job initially of showing us, the building was very comfortable, and very clean. Very friendly staff. We did get to eat while we were there and it was good. We did move her furniture into that place, but they had not assessed her yet since she was in the hospital and then a rehab facility. We got her all moved in. It took us four and a half weeks to get her all moved in and stuff put away and, after four and a half weeks, they called us one day and said the nurse had been to visit her and decided that they didn't like the fact that she had diabetes and they wouldn't take her and we had to move her out. I would rate them highly had that not happened. They seemed like very competent people. The room was a little small, but it was all she could afford, and they were very keen to help us whenever we needed anything. But the way that they did that has caused us a lot of pain. So that was not good. But outside that, I would recommend the place. What they need in my opinion, is they need to have more nursing staff. They've only got three days a week and they need to have more nursing staff. My sister would still be there now. They had lots of outdoor space, they had lots of people coming in to visit, and they would take them shopping, and take them to the doctor.

Rafaela

December 11, 2022

My husband has moved into Truewood by Merrill, Boise. He has been there for three weeks now. It's a stunningly beautiful two-bedroom. I spent two days staging it. It is a lovely, lovely location. One of the deciding factors for me was how close it was to where I lived. The staff is lovely, genuine, kind, and nurturing. My husband's room was prepared beautifully. It's clean, neat, and everything is in place. I was freshly painted. It was beautiful. They got nine-foot ceilings and crown molding. It's just beautiful. They have a staff issue right now in the dining room. They're hiring people. This is a tough market for entry-level positions. There are a lot of people going out there and offering them jobs. There was some complaining going on. But the food has always been good when I've been there. The dining area is warm, bright, light, and easy to access from any place in the community. It's very nice. They got a great food option, and they overlap meals so you can get breakfast until 2. They have bingo. They have a movie night. They have cocktail hour on Friday. If somebody wants to get involved, there is a lot to get involved with there. There is a lot of entertainment. They come in and they play the piano. I would recommend this place 100% plus. Interestingly, it was my favorite place, it was the closest, and it had the best value in bang for your dollar.

Pam

September 15, 2022

I thought Truewood by Merrill, Boise was excellent. Everyone that we met, staff-wise, was very friendly and outgoing. The place was very clean and beautifully decorated. They showed an activity room and a salon that sort of thing, and those were all great. What I like best is the staff, how friendly and outgoing they were. What I didn't like was the room, the bedroom was very small, and you had to have your bathroom door closed all the time or it would block off your entrance into the bedroom. I didn't like that layout, otherwise, it was great.

Jeff

September 25, 2021

Truewood by Merrill, Boise was very well maintained, very clean, and very homey. It felt very welcoming when we walked into the place. Everybody there was fantastic. The staff during the tour was exceptional and very forthcoming with everything. She walked us through the rooms. She's very, very personable. We liked her. The dining area was very clean and very well maintained. They talked about the food, but we didn't see any food or any of that stuff. Because of Covid, they didn't have as much in the dining area. A few people were eating, but we just kind of stayed away from there. They showed us some of the things that they had, the game rooms and their barbershops, but we didn't see any of the other stuff. We didn't get quite that far.

Patricia

May 07, 2021

I like Willow Park. It was a nice one, and it could work once we convince my friend to move forward. It is well organized and clean, and they have very friendly staff. They have all the amenities that a person would need. They have independent apartments, hospice, and memory care, but I didn't go there because my friend really just needs assisted living. They explained the fee schedule, and they actually have some specials running this month, but I doubt that I would get her moving that quickly. I looked at a small studio apartment. It was comfortable with a kitchenette. I really was impressed with the bathroom, which was large and well adapted for special needs. They have an emergency button, and they also offer a pendant that residents can wear if they have any incidents. The dining area is spacious. We looked at the menu, and they seemed to have their largest meal at noon. They said they have been experimenting with doing a continental breakfast and allowing residents to take it to their rooms, but unless you have something to carry it on like a walker, that wouldn't work out, so a walker is something that my friend would certainly need because she would probably prefer to eat in her room. They weren't eating at the time, but I'm sure that it meets all her needs. We are familiar with some other facilities from when my mother-in-law was in one, and Willow Park was more upgraded than the one that she lived in. It was really nice. For me, it is located in a good place, and it is not that far from my home. I would be perfectly happy putting her in there. They have a library, a salon, a place where people can watch shows, a lot of seating areas for people who need to stop and rest frequently, and two courtyards that are very nice. They had a class doing exercises when we were there. The girl who gave me a tour was fabulous, too.

Merrill

April 05, 2021

My friend moved into Willow Park. The experience is very, very good. They were accommodating in the midst of the pandemic, they had rules, we kept within the rules, and they were ready for us to do whatever we needed to do to decorate the room, and their mechanical staff put in the TV exactly where we wanted it. The meals are good. They have an in-house doctor, actually the lady is a nurse practitioner, but that's as close as you can get to an M.D., so it's been a good experience. The staff is very competent and very cooperative. One of the days that we were bringing furniture in, they had the first concert in the dining hall that they have had for a year. They have live musicians in there and it was pretty good.

Kathi

March 14, 2020

The facility is really nice; food is very good and staff seem to be proactive regarding any concern you may have. Everyone has been kind, helpful and made a difficult decision & situation easier to handle and deal with.

Lori

February 10, 2020

Willow Park Assisted Living was excellent. It felt very warm, inviting, and the woman who gave us the tour spent a lot of time with us. I felt she was really direct when we ask questions and really honest, it just had a good feeling about it, and I liked their philosophy and how they operate is based on European elder care. It seemed like it would be a good fit if we could make it work. We looked at both a studio, a 1-bedroom, and 2-bedrooms. I think they had an open floor plan, and it was really pleasant, and really nice. It was 10 years old, but it's super nice, and clean, it was a place where I can see someone in my dad's age group feel super at home there, because it had a homey feeling about it. They had a veterans group, a pretty good size catholic population which would be interesting to my dad because he's very into his church, they had speakers coming in, and this particular place had a focus on continuing education for the elderly, so they would bring speakers on interesting subjects. They had a library area, they had a meeting room where they could show movies, and they had a place for gardening. They had outings to the theater, library, and shopping. They would be our number one pick. They're more expensive, but they definitely had the best feeling, the best program and life experiences for the people.

JY

August 15, 2019

Willow Park Assisted Living was a very nice community. They have a wide array of activities and it's well organized. We just didn't like the long halls and the distance from the dining room and the activity rooms. It has an elevator to the second floor. It's a large community and my parents would have been lost. They wouldn't have taken advantage of the activities. They have a separate chef and a separate dining staff, which is wonderful, and the food was very good. They had a good outreach staff, and they were very understanding and willing to help me decide if the place was a good fit for my parents. It was exceptionally clean and organized. They have good staff members when you come in the door, and the residents looked happy and engaged.

Becki

Willow Park Assisted Living was excellent. It's the first place we toured, and they spent two hours with us and answered a ton of questions. They gave us lots of education, which then made visiting other places quicker and better, she did an outstanding job. They gave us a complete tour of the memory care portion of it as well. The dining area was beautiful. They gave us a calendar of all the various activities. We went on Halloween, but we didn't observe any activities then. A person gets to bring some of their own furnishings in, and the room has a nice layout. It's nice not having any fire hazards as far as cooking. It's a nice place for someone who doesn't want to cook anymore but gets the social aspect.

Michael.

November 22, 2017

This is a very good assisted living facility. I would recommend willow park senior living to everyone. The staff is always very professional and polite to their residents. The cooks do a great job preparing and serving the residents as well. Thank you willow park for your great kindness and patience with all your residents.

RK

November 20, 2017

They're very personable at Willow Park Assisted Living. When I pulled up, they actually had a placard in my parking space that said, "Welcome," with my name on it. They let me meet with some of the residents and staff there, and I also met their chef. The tour was very comprehensive. My mother-in-law may need assisted living in the future and my father-in-law needs memory care, but they made me feel like they understand how to work with that type of situation, and can make my mother-in-law as comfortable as possible. They gave me a cookie, it was fantastic. The chef is a full-on gourmet chef. They rotate the menus every six to eight weeks so the variety of food is really good. Plus, if the residents want anything different, they can cook that for them as well.

betty637206

May 20, 2017

We visited Willow Park, but they didn't really have what we needed. We wanted a private room, but they didn't have that type of thing for us. We didn't like the smell in the memory care side. The staff was very efficient and very gracious with us. We saw the activities briefly, and it looked like they had quite a few things going on.

Mike Briggs

December 16, 2016

Amazing facility in the heart of Boise. I'very been working in Home Health and Hospice for the past 12 years. If any of the clients I have need an Assisted Living Community I send them to Willow Park. Willow Park has an amazing staff! The food is extremely delicious! If you need a great community for you or a loved one I highly recommend Willow Park.

MNELSON

December 15, 2016

My mom lived at Willow Park for 16 months.The most kind, compassionate and caring staff in every area of this facility. They have an outstanding activity program with a variety of things for the residents to do. The facility is clean and comfortable with friendly staff, I cannot say enough positive things about Willow Park. I highly recommend this facility!

phileo

December 03, 2016

My father in law and mother in law moved to Willow Park and the STAFF is WONDERFUL!!!!!

mings

December 03, 2016

Willow Park is an unbelievable assisted living facility. My grandmother lived there 15 years ago and now my in laws have lived there for almost a year. (Father in law recently deceased). The staff is unbelievably compassionate and this place feels more like a family than a "facility". I cannot say enough about the people they find to work here. The turnover is low so each person there feels like a friend and treats my in-laws as if they were their own parent/grandparent. Highly, highly recommend!

Kimberly O

November 02, 2016

I work in the industry and Willow Park is one of the best. I always feel welcome and the residents are always active and happy. The staff is second to none!

Mrs. T.

August 27, 2016

My mother has been a resident for over five years - I can't say enough good things about the facility/staff. They are wonderful and provide wonderful comfort and care. If I ever would need there services I would not hesitate to move into this special community.

Happy Visitor30

January 27, 2016

Willow Park was fairly new, and they kept everything nice and up to date. They have recreation, the staff is friendly, and if you have questions, they get right back to you. The security system is good. However, it was a little high.

Visitor49

January 13, 2016

Willow Park is a nice place but expensive. The staff was fine. The rooms were big and nice, but they were just expensive.

Marilyn115140950

October 27, 2015

My father stayed at Willow Park, and it was a very nice place. The food was really good, and the employees were the best. They have a good reputation. He lived there for several years before he passed away. It was very attractive. They had a lot of activities going on. The people there were very happy. They had everything there that you normally would expect for an assisted living. They offered a lot of things for the elderly, transportation, etc. They hosted nice family meals around the holidays. The people that worked there were just about the best and really were nice people. The thing that stood out the most about it was it was so clean.

KristiAnn

October 25, 2015

5 months ago my folks, ages 92 and 94, moved into Willow Park. What a move at that age! Fortunately for us the staff at Willow Park were extraordinary and so very helpful. During these last few months my mother has blossomed into a happier, lovelier and more energetic person. My dad has started to participate in the variety of activities, field trips and social events offered by Willow Park. They are both making new friends among both the residents and staff and generally seem very happy. We have been particularly pleased with how quickly the staff at Willow Park respond to our requests and questions concerning our parents care.

Mary011

October 24, 2015

Willow Park was very accommodating, very helpful, very warm, and welcoming. The facility was very attractive, very clean, very nicely kept, and attractively decorated. They have a van or bus they use to take people out to activities, shopping, and all kinds of special events.

Steven23

September 30, 2015

Willow Park was a larger stand alone facility with an in and out staff, larger rooms, and a private bath in each room. It was larger, and it was two floors. Cleanliness was very good. The staff seemed very friendly and on top of things. They have a larger dining facility. They have almost a commercial like kitchen and staff.

Cynda

August 30, 2015

We visited Willow Park, and it was very welcoming. They did the general things -- exercises, games, church worship -- and they would take them out on their bus. It was very well set up and very well cared for. I was extremely impressed with the manager that talked to me; we got along extremely well. We really like the staff and the way they were interacting with the residents. It would've been nice, but it was just not in the budget.

Daughter-in-law6

May 29, 2015

Willow Park is the first place that I visited. I thought it was OK, and I didn’t have any problem with the place. The lady that I talked to wasn't the friendliest person, which kind of turned me off. My mother-in-law is 95 years old, and we are talking about taking her out of her home. Of course she is going to be oppositional to that. But the all or nothing attitude is not the kind of care I want my mother-in-law to have. I thought it was condescending to view her as behavioral instead of trying to understand her. So that kind of ended that right there. It doesn't matter how good the care is if they are not going to try to understand her or even say there are medications to help with that. There are solutions because I worked with special education; I understand this. But I felt I understood it more than she did. So it wasn't the facility as much as it was the person that turned me off. She told me all of her credentials and how long she has been doing it and how wonderful she is. It really doesn't matter if I don't like her; she can be wonderful to somebody else. The facility looked pleasant, and it smelled OK. It's just the other place is nicer both in facility and staff.

Sharon93900550

February 09, 2015

To me, Willow Park Assisted Living & Memory Care was kind of dark. I had a cup of tea that looked fine, and the food smelled really good though. The rooms were small, but a lot of people like that. They were all clean. To me, it just felt too medical.

Visitor94010850

October 31, 2014

My mother-in-law is in Willow Park, and I would recommend it. The staff has been there for a lot of years. The first contact we had was with the lady that has been there for 12 years. She is the administrator from the kitchen staff down to even the nurse’s aides and so forth. I don’t know specifically what their benefit package is but I have been told that they have a pretty good employee package for their employees to try and keep them. So that’s one reason why I think they are maybe a little bit ahead of some others. They treat their residents well, and they are all friendly. It’s just a very pleasant place to be. The atmosphere when you walk in the door is not of a nursing home or assisted living; it’s more of a hotel atmosphere. It has a dining room that you sit and you reserved as if you are in a restaurant so they come up and ask what you want. They have a couple of main entrees for meals, but they also have what they call an anytime menu that if you don’t like what’s being offered for lunch or dinner you can order off any time menu which consists of a loaded big taquito or Caesar salad so that you can find something that you like. I think it is really good as well. I have a friend who is in a different facility that I often compared it to, and I’m not going to say the one that she is in is not good -- it is -- but the other factor of course to consider is cost. Willow Park for the Boise is toward the upper end in cost, and they do not take Medicaid patients, so because of that I think they can afford to be a little better.

Visitor96163950

October 28, 2014

I like Willow Park very much. I would have moved there had they had a vacancy. They had individual bungalows for the independent living and that appealed to me. It was just like having your own little house and yet, you're still part of the community and that appealed to me. I like that. The staff was very helpful. They're very good. Food was very good too.

Visitor95067850

September 22, 2014

Willow Park seemed very nice. The staff was very nice. They were professional. The rooms were really nice.

Vicki29

June 30, 2014

I walked through Willow Park, and their facility seemed nice, just walking down the hall. It looked clean. I just kind of got in, and the staff was helping someone at the reception desk, and I just acted like I knew where I was going. It might’ve been in the middle of the afternoon, maybe they were napping or something, but there were a few residents, I think, watching TV. I think the living environment was more of a hospital setting. I thought it was kind of dated, but that was probably because of the décor, but I think the older people would’ve liked it. My mom would’ve loved it, but not me. The setting was kind of Victorian; it seemed like kind of mauves and greens. The dining room was a nice, adequate size. The grounds seemed like a nice walk, and there were trees and flower beds.

Visitor6717850

March 21, 2014

Willow Park was excellent. The staff and the rooms were also excellent. They had a wide range of activities from physical, to mental, to artistic and interactive.

Visitor77304050

February 27, 2014

I really liked the vibe and the staff at Willow Park. I also liked the activities. I thought they were working hard on their food. The downside was again the rooms were small and dated. The grounds were also dated and when you looked outside, there was no particularly new décor. It was kind of just plain squares and didn't have much architecture to it. It was slightly aged but clean.

Jaydine

November 20, 2013

Willow Park Assisted Living had different levels of care. My parents were in the assisted living area. If the resident had memory problems, they had a transitional program before they went to the locked unit. They met all the staff and did activities with the other residents there and they became comfortable with the area by the time they went there. The place was extremely pet friendly which was really nice since my parents had a big dog. There was a close courtyard where the residents took their dogs for walks and they did not worry about the dirt because someone else picked it up.

Judy31

May 22, 2013

Willow Park was a beautiful facility. We happened to be there when they had a little happy hour, and people were enjoying themselves. But it was more than we could afford.

KarlaRae

October 03, 2012

My sisters mother in law was in this facility and they would not keep her blood sugar regulated!! She ended up in the hospital of a blood sugar level of over 750!! it ended up irreversible and was ultimately due to other complications the death of her. She also fell once in her bathroom and was not found until morning time. I can understand if you are younger and more independent this facilty may be fine but if you are older say 80plus or your health is failing this is not the place for your loved one to be for sure!!!

tensorskt

July 30, 2012

I believe that this assisted living facility was the best for my mother because it has a very attentive professional staff and a lot of room to move around. The outside courtyard provides plenty of outside area for her to move around and socialize with others. The food I have heard is very good and nutritious. Also the rooms a very personalized and accommodating.

Truewood by Merrill, Boise

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