My mother-in-law was a resident there for five months. I informed one of the personnel at the front desk that we were going to be on vacation and for which dates. I get a call on our vacation informing me that they would not be able to keep her there and they had scheduled a doctor's appointment without consulting me first. This happened to be the day after my husband was having a prostrate biopsy in the hospital. Then I was informed she would have to be out by that Friday. Her appointment was Wednesday and out by Friday and they were holding a room at their affiliated nursing home. We returned from vacation late Monday, husband had biopsy on Tuesday and then her appointment on Wednesday. The facility cares nothing for what is going on in your life. We were told that as long as she could go to the bathroom herself, they would take care of her even though she was having memory problems. The minute she needed a little more assistance, they wanted her out. The day I picked her up for her doctor's appointment, 3 staff were in the lunch room just having a great time and when I returned her from the doctor, the staff at the desk was on her phone. It seems to me that if the staff did the job they were being paid to do there should be no problem. They did not even give us a chance to talk to my mother-in-law and explain to her that she could not be bothering the staff for nonemergency issues. Kentucky Ridge gave us no options, no second chance, no nothing. DO NOT PUT YOUR LOVED ONE HERE BECAUSE THE MINUTE THEY BECOME JUST A LITTLE DIFFICULT, THEY ARE OUT THE DOOR. My husband is legally blind and I have been the only driver in our family for a long time. His sister passed away 2 years ago so my husband and I are her only relatives. My husband could very well have prostrate cancer and we are awaiting the results and you would think Kentucky Ridge could take our circumstances into consideration and give us a little more time to make arrangements to move my mother-in-law but they do not care.

The staff was rude and very short with him. They made him feel as if it weren't there job to care for him, when thats exactly what their job is. When using the emergency call light it would go unanswered for up to 15 minutes. His medications were not administered at the proper times and he had to remind them to even give them to him when they were on a set schedule which was well are to the staff. The actual living facility was very nice but the care was just pathetic. I am extremely happy he only needed to be in there for a short stay because I could not bare him living in there for an extended amount of time. I would not let another relative or family friend go to this facility.