Brookdale Winter Haven seems a nice place that provides everything my mother would need, but it was a little overpriced for what she could afford. The staff was very nice, personable, informative, showed us all around, and gave us options. Everybody seemed very nice. The facility was clean, which is very important. The rooms were very suitable for one person or even for a couple. They had a bigger apartment, a little walk-in sitting area, and a bedroom, which was cute. There is no oven.

Brookdale Winter Haven was beautiful. It had wide, wide hallways. It was bright, cheerful, clean, and immaculate. It's a little bit pricey. We saw the assisted living. You don't change rooms unless you have to go to memory care. The experience was very good. The person that toured us was very, very cordial, very nice, and upbeat. She enjoyed her job. She matched the interior of the building, which is very cheerful and very upbeat. The colors are bright and cheerful, they're off-white. The rooms are larger too, but not much closet space. They have to work around that; but I guess if you're not out, you don't really need much too. The dining area had a lot of windows, and it was bright and cheery. There's no swimming pool, which is fine for me. There's a small exercise room though.

My mom is at Brookdale Winter Haven and the staff has been very good and very helpful, and as far as I know, the food is fine. I like the price the least, but the cleanliness is good. They have bingo and the usual activities. They have a layout that's easy to access. There's no stairs, so it's just all on one floor. The tables in the dining room seemed in position nicely so they could visit too.

We lived in Brookdale Winter Haven before for about a year. It's a single-story, rectangular-shaped, with an opening in the center. The room was medium sized and definitely clean. The dining area had assigned seatings and timed eating. The food was pretty common, but the staff was pretty good. They had bingo, trips to Walmart, and that's pretty much it.

The food is excellent and the staff friendly and helpful.

Brookdale Winter Haven was nice. The person who talked to us was super nice. We were looking for a one-bedroom, but it had such a tiny living room that looked more like a foyer. That was the only thing I did not like about that place. The staff was really nice. They had an activity room and a library, and the dining room was nice.

My father was a past resident of Brookdale Winter Haven. It was very clean and updated. It was secure, but there were still spaces where he could go outdoors to do some gardening and bird watching. The staff was just outstanding in all aspects. Melissa, the overall caregiver in that unit, the nurses, and the doctors were good. I have nothing but positive comments about my experience with Brookdale. The food was good. I ate the same meals that all the other residents ate and it was very good. The meals that I saw my dad eat were all excellent. They had an activity planner that helped make sure that his day had lots of activities, and they also took him on day trips to go out into the community. Their facility also offered bus service once a week to the local area at no charge, so he could go to his doctors. It was highly recommended by all of my parents' friends as well and their families. They played Bingo and they would start their day with some movement to whatever level that they could. They had a communications person so that my brothers and sisters that live in California could Skype and talk to my dad. It's a wonderful facility. It's what they call an age in place facility. They would give me a report once a month and he was actually gaining weight at that facility. That's the testament to how good the care he got was and how good the food was. Their outdoor area had a raised planting area and my dad loved gardening there. Even though his memory was almost 100% gone, they would still get him up. He wore a toupee and somebody in their staff helped him with that. They even had a beauty parlor there.

Brookdale Winter Haven was a very nice and smaller community. I saw floor plans, not apartments, but from the looks of everything, it was very nice and had a nice setup. The higher the level of care, the higher the cost.

Brookdale Winter Haven was an older building and was kind of drab. I didn’t care for it very much and they had tubs there which, for seniors, are sometimes a little difficult to navigate but the staff was very nice and very accommodating.

Brookdale Winter Haven is an excellent facility, especially if you’re interested in memory care. They really work with their residents and keep them busy all day long. They were all very caring, very friendly, and very helpful. For us, it was just too far away from our home to regularly visit my mother-in-law.

I set up my folk in Brookdale Winter Haven already. It is very nice. I like the way it is set up a lot. They have been there for about a month. You will get high level of care. I like it. They are very caring there. They watch over them. Everybody seems happy. I talked to the residents. The people that work there, they have been there for more than ten years. They have an outdoor area that it is secure. I dined there one day, and the food is good.

I go to Brookdale Winter Haven (Formerly Sterling House of Winter Haven) every week, and I have friends there. The staff know their members by name, and they're communicative. The rooms have a bathroom, bedroom, a living room, and a kitchen. It's small, but it's OK. They take them to doctor's appointments every Tuesday. On Thursdays, they take them out to eat. They have ice cream socials where they have a little ice cream parlor. Last time I was there, there was a gentleman singing all the old favorites, having the ladies get up and sing with him. You could tell that they really love that entertainment. They have a little square inside, and they go for a little walk like a walking club.

What I like most about Sterling House of Winter Haven was that it was homey and small enough that we felt my father would actually get to know people there. It was very organized and well kept. It is fairly near my father's house. It is across the street from the grocery store he used to shopping to. The facilities, like the dining area and the waiting area, all seemed very nice, clean, bright and sunny, so it was very uplifting. It also had, on the grounds, Clare Bridge, which is memory care unit, so my dad could transfer from one facility to the other because they were on the same ground.

I just wasn't happy with Sterling House. When you walk in you're not sure where you need to go, who to talk to. Everybody was kind of roaming around. That just turned me off. I'm weary of safety for my mom. I just didn't like the surrounding town.

Sterling House was a very nice facility. I found the director very accommodating and very helpful. I have really no complaints with them. The place was very clean. It was moderately priced and not out of the line. They have nice things to offer the residents. It was on my consideration list that my in-laws are going to go.

I took my parents to visit one facility. Sterling House felt homey. The rooms were nice, but they were small.

I would recommend Sterling House of Winter Haven to other people because it is pretty and clean.

My parents are very happy and content at Sterling House. As long as they're happy, I'm happy. The food is wonderful. Mom and Dad haven't been there for that long so I haven't heard any complaints. Everything's neat and tidy. The only thing I'm probably looking to see is if my father gives up his driver's license, the harbor transportation issue will be worked out.

This is a good clean house

Every member that I had to deal with was very caring. I felt that my friend had a great place to stay. They treated myself, the guests, as well as everyone I encountered them having to deal with with the upmost respect. They held activities in the courtyard for them to do. Bingo night was the most popular.