Wyndham Lakes
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- 10660 Old St. Augustine Road, Jacksonville, FL 32257
- (904) 516-9361
- 4.1 ( 29 reviews )
- Assisted Living, Independent Living, and Memory Care
Related Costs
Description
About This Community
Wyndham Lakes has been specifically created and thoughtfully designed for social seniors who want to maintain an active lifestyle with the surroundings and comforts of home. Our senior community uses a personalized program of care, moving away from task-oriented and moving toward person-centered care. At Wyndham Lakes, we believe in getting to know each individual that we serve, learning their life story. We use this knowledge about their life and who they are to customize our care to fit the person.
At Wyndham Lakes, our staff is available 24 hours a day, seven days a week. Our nursing staff is committed to providing the best medical monitoring and care to each of our residents. We also utilize resources, such a physical therapy, and occupational therapy to ensure that your loved one receives the very best in senior care.
Reviews
4.1
( 29 Reviews )
Stephanie
November 06, 2022
Wyndham Lakes was very friendly. You could tell they had good spirits. The facility was clean and felt homey. We saw residents playing with the activities coordinator while some were doing physical therapy. There was a lot of bustling activity going on. The residents seemed comfortable, and looked like life was good for them. The rooms were orderly and would accommodate your needs. It had nice and up-to-date furnishings.
lynnstrawn12399
November 02, 2022
Settling in and I feel positive, thank you Rebecca the Executive Director. Staff are so nice.
Patty
I visited Wyndham Lakes assisted living. It's a nice community for people that need that and doesn't have families. The dining area seems more like a family dining environment. Cleanliness could be improved. I saw a beauty salon. The nice part is they have a lot of areas for the residents to get out and walk and they have fountains and things like that and I thought that was nice. I have been in other assisted living facilities which were smaller and cleaner. This one seemed like it wasn't as clean and neat as it could be on the inside.
Cindy
Wyndham Lakes is a bigger facility. I liked that everybody's on the first floor, which was nice. They try to accommodate who's more mobile than others. They try and provide a room closer to the activity center, if you have a little more trouble walking than others. They also have a memory care section that they were able to show me as well. I thought it was a nice, comfortable place.
I got to see the room in the assisted living, but we had an interruption. We didn't get to finish the whole tour. The rooms were similar in the memory care area. There wasn't a lot more to see once we walked the memory care area. She was gonna show me another room, but I had to go. They had some ladies playing cards and some guys hanging out. They had a library.
I really only met one individual. She took me on the tour, and she was very nice. She took my information and gave me the information I needed. She also took me on the tour. It's a little older facility than what I saw afterwards, but I wasn't opposed to staying at that one at all. It would've been comfortable for my mom.
Alex
January 06, 2022
Wyndham Lakes was a good facility, but money-wise, we can't afford it and the price is not fixed. It depends on the level. They showed that at one level, the prices could increase dramatically, so that was the biggest concern. The staff was very helpful and accommodating. He gave a great tour, showed us around and provided all the information which I have requested. I saw a few rooms. It's acceptable. It's not brand new, but it's pretty much clean and everything looked good. The dining room was good.
Beverly
We went to Wyndham Lakes. We liked it because it was all on one level. They had little back porches for each apartment. It's a little bit of an older place, and it was farther than we wanted to go distance-wise. I had a couple of sisters that wouldn't go that far out. The staff who gave me the tour was very nice. His name was Don and he was very nice. The rooms were fine. They were up the handicapped code, but the doors weren't as wide as they put in the newer buildings now and things like that. The dining area looked nice. Because the rooms were separated, it just seemed you were more secluded. They had crafts, puzzles, and reading. They took them to doctors and things, but not where they took them on field trips.
Russell
August 22, 2021
My mother will be moving into Wyndham Lakes. We liked it because of its reasonable cost, and they were willing to work with us on various issues and items.
The place is very nice and has great location. It's not too far from clinics, and they have on-site staff for nursing and doctors that will visit. They can handle quite a bit of things locally.
They have a salon, a beauty shop, a little country store, and the restaurant cafe for eating. The staff were very good, very friendly, and willing to work with us. The dining room looks really nice and is quite spacious. They had multiple ones in different places.
They do an excellent job from what I have been seeing.
Heather
July 25, 2021
We are trying to move my friend to Wyndham Lakes in Jacksonville. It was very nice, very clean, and the staff was very helpful during our tour. The studio's the only thing we looked at. It had a nice little patio, and we liked that a lot.
They had a room where they could sit and watch movies. They had a game room where they could play games, and they had a nice outside area for walking around. We're trying to move him into their assisted living.
Brenda
Wyndham Lakes is really good, the food too, the rooms are spacious. The lady who gave a good tour told us about all of the things there; have a lot of positive things. The staff is very attentive and everything. My brother has a 1-bedroom and it has a refrigerator, cable, they gave him 3 meals a day, physical therapy, and spiritual service. We will bring the bed and the TV but the room has everything and the bathroom is so cute. They have bingo, a movie theater, cafeteria, salon, a barbershop, they have 3 places to eat or cafeterias. It's well-equipped, safe, and secure. The staff is very patient and answered all my questions. They have a lot of food to choose from.
Angie P
June 18, 2021
I have a friend staying at Wyndham Lakes currently. He just told us today it has been over 2 weeks since he has been given a bath. He cannot do it alone. Also, his room gets filthy before anyone comes to clean....weeks. He wears adult protective briefs and souls himself and no one comes in to clean him. He is wheelchair bound. I am calling Adult Protective Services Monday.
Robert
April 30, 2019
I'm in a regular ALF called Wyndham Lakes in Jacksonville. They give me my medicine, three meals a day, and that's about it. It's a one-bedroom apartment and it's the only thing my insurance will pay for. I've been here for a few months and I want to move out immediately. I get nothing here but hamburgers every day at lunch and dinner. I don't like cheese or fish, and that's the only other choice 90% of the time. The staff is alright, they make enough money here that they stay here, so I guess that's alright. The room is cramped, it's very small, and it's smaller than the bathroom I think. It has a kitchenette, but just a sink and maybe two to three foot area of table, or whatever you call that pan next to the sink. I'm sure they have some activities for seniors, but I don't know what because I don't talk to anyone and don't go to any meetings. I just sleep and watch TV.
Sharon
December 24, 2020
We toured Wyndham Lakes. It's a very nice place, the tour was great, we saw everything, was impressed with everything, and we'll choose that when the time comes, but I have to have some cash out front which I don't have. The staff was very nice, very accommodating, it was very quiet, and it's a nice place to be. We saw a studio, I thought it was quite large, the only problem I saw was, I'd have a problem going into the bathroom, I could get in with a wheelchair, but it was very small, I would still have to maneuver out to the shower. They have various things going on each day, and each day they're different, just to get together, spend some time together, there is a movie theater, and they have a little store. It was extremely clean.
twoelephantz
September 30, 2020
My parents had a studio
with a screened porch. They loved the porch. Staff were great, friendly and things got done quickly and in a caring manner. As their Alzheimer’s advanced and more care needed, They were able to move into memory care with little disruption to their daily routine. Due to the Covid lockdown, they were unable to participate in activities but I gave it a great rating based on staff and things that I did see to help provide some activities during the lockdown. The facility has a great beauty salon/barbershop, on site physical therapy through Brooks rehabilitation,a beautiful pond with wildlife everywhere and all sidewalks are covered and very wide for ease of moving around throughout the facility.
Michelle
June 20, 2019
Wyndham Lakes was pretty nice, and the price was a lot better than the others. They had three levels of care, independent living, intermediate, and memory care. It had a lot of open space, which wouldn't work for my mom because it would be harder for her to walk around. The apartments had little screened-in porches, which were nice. The assisted living rooms had just one big room and a bathroom, which were nice. It had a good atmosphere, and they provide a higher level of care. It needed a little bit of updating. They also had a Brooks Rehab on-site.
LL
October 31, 2019
I have mixed feelings about Wyndham Lakes. They don't live up to what they presented in the sales department and the residential handbook they gave you. In the wing my father is in, he's farthest away from the nurses' station. The pendants they gave to alert if they need help are too far away, so they have no communication for an emergency if something happens. There are a lot of good things about it, so I hope that it can be fixed. The food, the friendliness of the people that live there, and the staff are better than most. I like that it's all on one level, and it's a big facility, so you have more space. They seem to watch out for the residents. I still would recommend it.
CA
October 07, 2019
My father is at Wyndham Lakes. The staff members for the most part are wonderful, but they could improve on sticking to the schedule. If they say they'll be here at 6:00 a.m. for his shower and that they're putting him to bed at 9:00 p.m., and coming to get him for breakfast at such and such time, then they should be there and they're not always. They have bingo, physical therapy, they watch movies, there's happy hour, cards, brain teasers, and church. The hallways and the whole area is very clean.
D. R. Wafers
April 24, 2019
Touching care and concern for my loved one.
colemanisa
January 17, 2019
Thank you for the great lunch! It was amazing to have ice cream and Hershey syrup!!
Joan572
November 27, 2018
The food is terrible and there is definitely not enough help working here. They tell us to push a button for the help and 30 minutes later I still wait. I pay too much money for this. Do yourself a favor and look somewhere else. This place is going downhill fast.
Terrie Partin
September 17, 2018
In the dining hall our server June was an absolute delight! We were on a visit to check out the new community and after our great service with June, my father was very impressed. He will be a new resident here in September 2018.
Nancy Zerza
September 17, 2018
Absolutely the best. Very caring. Always keeps me informed. Good food, wonderful staff.
Kevin Frisbee
September 17, 2018
Wyndham Lakes is an excellent community. They provide excellent service with all levels of care! The staff are very professional and truly care about the residents!
MaddyG
December 31, 2017
This community is making changes thru out with new looks, new furniture etc. however the activities in the building are limited, the Director is not professional and not trained in dementia. Entertainment is limited, residents are sitting around looking for something to do. The area in the building which has improved is the food, the director listens to residents and provides a daily menu with choices and visits with residents, the Director actually cares about people and trained. The executive director is no where to be found most days.. Pacifica needs to hire trained professionals and visit the building and speak with residents.
Michelen
July 17, 2017
Wyndham Lakes was not in one building. They had covered walkways, which was nice, but not for a person who can't walk a lot or doesn't choose to. You have to leave that building to go to the dining room or do other activities. They had independent, assisted, and Alzheimer's care. You can have your own apartment with a kitchen. It wasn't as nice as the others, but it's more affordable. The dining room was wonderful and open all day, so you don't have to go to dinner, lunch or breakfast at a certain time. They had a nice menu. They're doing lots of improvements, and doing the whole reception area and the dining room.
Cathy Debbie
April 06, 2016
My mom really enjoys Wyndham Lake Jacksonville. Everyone seems so cordial and very attentive to the residents. It seems like it is very homey. There was a lady there that my mom already knew, so that makes it very convenient for her to get comfortable. My sister and my mom go there on Saturdays, and since she really likes it, my brother and I have her back there on Sundays. We talked to Julie in marketing, and she told us that there is no problem coming back as many times with any of the family members. They are very helpful with the process of paperwork.
Charles110969350
August 09, 2015
Everybody was nice when you walk in at Wyndham Lakes Jacksonville. I looked at a room, and it was quite small. They had a nice gym. It was not a new building, and they only had one floor, which I thought was good. I thought the dining area was very open.
James104644750
January 18, 2015
Wyndham Lakes was very clean, and the staff was very approachable and caring. They were very good in what they did respective to their job. They ensured that my mother made the rehab appointments on time. It was a very nice facility. They had a lot of different amenities which appeal to her. They also had a lot of activities like movies and bingo. The rooms were clean, and the grounds were clean.
Visitor81759150
April 22, 2014
Mom had been to Wyndham Lakes. It was a one-story building, and it had like an elementary school setting, and they had different buildings. Each one might have 10 apartments in it, and they were connected by walkways. Each building had a little seating area in the front. There was a bigger area, where the dining room was, and it was like a hotel lobby. They had a pond with trees, and it was OK.
When she first came there, she just came from rehab for breaking her leg. She was having trouble getting her leg up on the bed, and she asked the lady if she could help get her leg up onto the bed. She said: "If you can't lift your leg, you can't be here." She had a small one-bedroom apartment, and it had a bathroom and kitchenette with a small refrigerator and a sink. I don't think it had a microwave, but you could have one, and I thought she had her own. It was enough room for a dresser, a chair, and a twin bed. That wing smelled all the time like sewage. I would walk in and gag. The kitchen-dining room was right around the corner, and I was wondering if it was the food or the something leaking. Whatever it was, it smelled bad. When I asked them about it, they said: "Oh, it was the drain," but it was pretty consistent. However, their food was pretty good, and the people who worked in the dining room served them their food, and they were very nice, and they treated the residents very well.
Then she moved over to the other building, which was more independent and had that little bedroom with the kitchenette, and they had a porch. She was OK over there, but she didn't get as much help as she felt that she needed, like bathing and dressing.
Visitor252
September 26, 2012
Wyndham is near a lake and it has some mountains and stuff like that close by. Their environment is perfect.
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