My friend liked everything about The Palms at La Quinta Assisted Living and Memory Care. What she liked the least was the large dining room. Other than that, the staff was excellent during our tour. The view of the mountains was outstanding. She enjoyed that very much. She liked the modern style. It was neat and clean with huge windows and lots of sunlight. The swimming pool was easy to get to. She didn't think she'd get lost wandering around. She liked the theater very much and the casual room where you could go and get soft ice cream whenever you wanted. The staff were all friendly, knowledgeable, and courteous.

The Palms at La Quinta is the place that only had an hour or two to eat. They didn't know where their people were. Everybody else had one of those pendants or something that you push the button if they have an emergency and they would know where they're at. The Palms had one, but they didn't know where they were. They just knew it was an emergency. They didn't know if they were inside the building or outside the building. There's no swimming pool. It was not clean. I wasn't impressed with the staff. That's the one we wanted to go to because it's right around the corner from our house, which would have made it easy for us to get there. However, they are bad. They're probably the newest ones, but we weren't impressed with anything. It didn't feel clean. They need to have staff that is more personal and interactive with their people. They need to clean their place up. They need to upgrade, so they have a way to get to people and know that they need help. They didn't show me that they had enough activities. They need to improve on a lot of things.