Atria Park of San Mateo
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- 2883 South Norfolk Street, San Mateo, CA 94403
- (650) 378-3000
- 3.7 ( 27 reviews )
- Assisted Living, Independent Living, and Memory Care
Related Costs
Description
About This Community
Located 20 miles south of San Francisco - bordering Foster City Lagoon and near parks, shops and cafes. Atria Park of San Mateo is a welcoming community with all the comforts of home and discreet, personalized care available 24/7. For individuals with Alzheimer's or other forms of dementia, the community offers Life Guidance forward-thinking memory care in a secure, structured neighborhood.
Along with assisted living and memory care services, Atria Park of San Mateo offers enhanced supportive services provided by a licensed nurse on-site 24/7 or additionally trained staff. These services include oxygen management, diabetes management (insulin storage, reminders and injections), assistance with CPAPs and other medical equipment, and more.
Community features include a patio, courtyard, outdoor dining space and beautifully landscaped grounds with walking paths. Inside, you’ll find multiple dining venues, a movie theater, library, salon and spa, and inviting common spaces for gathering with neighbors.
Chef-prepared meals full of flavor, variety and flair are on the menu every day, and monitoring and assistance with mechanical soft, pureed and thickened liquids diets is available.
With a calendar full of engaging events and discreet support available when it's needed, residents enjoy a simplified life and daily opportunities to connect “ without the stresses of maintaining a home.
Atria Senior Living is a leading operator of independent living, assisted living, supportive living and memory care communities in more than 390 locations in 45 states and seven Canadian provinces. Atria is the residence of choice for more than 41,000 seniors, and the workplace of choice for more than 15,000 employees. Atria creates vibrant communities where older adults can thrive and participate, know that their contributions are valued, and enjoy access to opportunities and support that help them keep making a positive difference in the world.
Reviews
3.7
( 27 Reviews )
Diana
September 18, 2021
Atria Park of San Mateo was a really beautiful place and very well kept. They had just recently completed remodeling, so the carpets were lovely, the wallpaper, the fixtures, the painting. Everything was just absolutely gorgeous. The rooms were very nicely done. They also have memory care there and those apartments were also very nicely done. In the hallways outside the room, they have a shadow box in front of each resident's room and the shadow box are items that the family brings and they arrange the objects inside in a very artistic, very beautiful way.
The rooms were very much alike. Just going in as a stranger, just walking through, I kind of wonder how these people who are memory impaired find their room, but that's how they do it. They have these shadow boxes which are just filled with the resident's own memorabilia, things that are meaningful to those residents. They're all very artistically and beautifully arranged. It's really interesting to look through everybody's things. Hopefully, those people will recognize their own things and those are meaningful things to them. I thought that was a nice way of helping them find their rooms.
The people were all very gracious and very helpful showing us anything we wanted to see. They offer full services like incontinence care. They have nurses there, an RN, not just an LVN. The fees were too high for me, but I was very appreciative of the fact that they were going to try to work with me and that they were willing to try to work something out; not everybody is willing to do that. The place was very nicely arranged.
Thomas
June 24, 2021
The staff at Atria Park of San Mateo are very cordial, attentive and caring. It's a top flight facility, extremely well-kempt. They have activities, arts and crafts. They have a gym, an exercise room, a beauty parlor, a terrace, and all the amenities. It's like being on a cruise ship. I'd say it's well worth the value for money. If you want really the best care and that they are sincere in their work, it seems to me that this particular facility offers that. I'm someone who is new to the whole thing, and it is amazing. It's expensive, but you can't get much better.
Lorena M.
June 03, 2021
We were so glad to finally be able to visit our dear friend in her room. Upon entering, we were immediately welcomed with a warm greeting. The lobby looked well kept and clean, as well as through out the hallways as we walked up to the apartment. It was around lunch time, so someone brought the meal to her, which looked and smelled delicious. We enjoyed our time and thought the staff were really friendly and welcoming. The facility is beautiful and felt very homey. She said that everyone gets along nicely and enjoys socializing during activities, especially at their weekly happy hour events.
Shaun
February 25, 2018
The only issue about Atria Hillsdale was it's a big company, so it wasn't best suited for my father. The rooms were good. They offer the normal amenities, but it's not something we're looking for in memory care.
rebecca147702
May 30, 2017
My dad moved in to Atria Hillsdale, and I'm super pleased. The staff was super attentive, answered all my questions, and took care of paperwork that needed to be taken care of to deal with his VA benefits, and they greeted my every day and knew me by name. They were super patient with my father even on his grumpier days. I am extremely happy with where he's at and how he's doing. My dad's room is nice but small, and they don't provide anything so we needed to provide a bed, a dresser, and a nightstand. His bathroom, however, is not ADA-compliant, which is kind of a bugger for me, plus the bathroom door opens up against the front door to his apartmen,t and that doesn't work very well because him being in a wheelchair makes it difficult to get in. They have a lot of in-house activities like Bingo and cards, and one day, a young girl came in with an escort to play the piano for people which is nice. They also have little sightseeing tours. In June, they're going to be doing a luau, so they try to keep people engaged and busy.
Ellen457762
March 28, 2017
Atria Hillsdale was definitely more in the style and scope of what my mother needs. My only reservations about the place was it had very little outside space and felt like it's on a freeway because it's on two busy streets, so there's traffic and parking is difficult. The facility itself was well maintained and pleasant. The dining room smelled delicious and looked like a nice restaurant. The people whom I saw in the office were certainly friendly, pleasant, and accommodating. It had a very pleasant environment but not as much opportunity for outdoor fresh air as I would've liked.
William Hoskins
March 07, 2017
The tour at Atria Hillsdale was very well done. The place seemed to be well maintained but a little older. The coordinator was extremely nice. We had a very nice lunch there. They had a unique, unstructured dining schedule where the residents can eat at anytime, which I would imagine has advantages. The facilities were nice. Our interaction with the residents was somewhat limited. It's not a large place. They seemed to have limited library access, but they had areas where the residents could go and sit and possibly read.
Scott621234
February 01, 2017
Atria Hillsdale was OK, but I didn’t love it. The dining room seemed OK but wasn’t fancy. The rooms were nice. The staff and the people were really nice. I certainly enjoyed the people and thought they were very helpful.
Verlayne
January 09, 2017
Atria Hillsdale was very clean, upscale, and had a wonderful dining room. We met with the chef and saw their varied menu. The food smelled and looked delicious. They had a big activity room and a lot of things going on. When we were there, they were having an ice cream social. The staff was friendly and seemed to be very attentive to the residents. The rooms were very nice. It's on the top of our list except that they do not have a walk-in shower, which was the only negative comment I have about this place.
Amanda024832
September 29, 2016
I really liked the Atria Hillsdale. The lady that gave me the tour and talked with me was absolutely professional in every way she possibly could. The environment there was incredibly clean. They seemed like they had a lot of different activities for seniors to do, which was great.
Jean123916850
May 10, 2016
Atria Hillsdale was nice. My mother stayed there for about four weeks and it was fun. It turned out that she needed more one-on-one care, so I had to take her from there into a board and care home. They had activities that people can take advantage of if they wanted to. The dining area was nice; it was like eating in a nice restaurant. They gave you a nice menu to choose from and the food was good. They didn’t have a lot of servers so the service was very slow, but most people living there aren’t in a hurry anyway, so it was fine.
Kathy118861650
February 29, 2016
I didn't get a great feeling about Atria Hillsdale. One good thing was it's close to a lot of things like restaurants and shopping. The rooms were OK, but I didn't like them that much. The one thing that Atria has going for them is how they kept their dining room structured. It's open pretty much of the day from 6:30 in the morning until 7:00 in the evening. The residents can come in as they like and have their meals. They don't have to come at a said hour. The staff was friendly.
Esther9
January 13, 2016
I was shown two rooms at Atria Hillsdale; one was furnished, which looked really nice. The staff member who took me on the tour was very nice; however, she gave me some wrong information. Otherwise, we liked the facility, and it fit what my father needed. When my father moved in, I saw that there was a bus that was driving the seniors around for a tour. They go shopping and play cards.
Foster City
We had a tour at Atria Hillsdale. The place was clean, and the people were very friendly. They have a big dining area and nice, little courtyard garden areas as well. They also have a community room for activities, and when we got there, they were finishing bingo. The place is nice for senior living, but if you need any other care needs, you have to hire somebody and bring them in.
Richard116175750
December 15, 2015
I have seen Atria, and I was very interested there. However, it’s in a very busy area. The facility inside seemed okay, and the people seemed to be alright. The rooms are clean and nice. The activities were similar to the other places.
A Caring Daughter3
November 09, 2015
We like Atria Hillsdale. I like what they did, and it was a nice place. However, it is an older place that needs updating. That's the only bad thing. The rooms were little small but were nice and clean. The guy running it and his staff were very, very nice and thorough. The dining area looked nice.
Kim101278850
July 29, 2015
I visited Atria, and the Atria people were all pleasant, friendly, and welcoming. They took me on a nice tour of the facility. The rooms were clean and pleasant. The activities were arts & crafts, bingo, singing, and board games.
Anonymous107833550
June 18, 2015
The price was good at Atria Hillsdale. It was a good economical place for people who need assisted living, but the facility needed a lot of repair. They had flowers everywhere in the eating area. It was a very secure facility, and it was reasonable. The patients looked very happy and were very active. The staff was very helpful and friendly.
Visitor106815650
May 27, 2015
We looked at Atria in San Mateo. They had us lunch there, and we loved it. When we were looking at the room, we were trying to get a room that was laid out exactly like my mother-in-law's room. The ones they had available at the time weren't quite what we needed. We had only gone in there looking at the rooms for respite care. It was almost too big for her, and it wasn't going to be easy for her to navigate. Everything is clean and new. They looked very well cared for. We also talked with some of the residents when we were there, and people seemed to be pleased. We liked the way it felt and the way it looked.
Visitor103946650
April 17, 2015
Atria Hillsdale is great. They met all my mom's needs. We searched other facilities, but this has been great in all areas for her. The place is very pleasant, and everybody is very positive. It is also open, nice, and very comfortable as well. We joined him for meals there, and it is very nice. They are also open from 7 am to 7pm so if for some reason she doesn’t want to come down early, she can always go down and get something later.
Pam42
January 06, 2015
The difference between the studio of Atria Hillsdale and the other places was the fact that they did not have a small kitchen. Their amenity was their dining room which was open at free hours and more of a restaurant ambience, so people could go down at any time when they were hungry, and they will be served like they would in a restaurant. This was a three-story building so it had elevators. It was a nice facility and newer than the others, so there wasn't any noticeable repairs that were needed. I think the dining area was just phenomenal in the way they had set up the atmosphere and the timing so they didn't need to have a kitchenette in the rooms.
Visitor73362250
November 26, 2013
Atria was a much older facility. The place itself looked older. I had lunch there and I didn't like their food at all. Their staff though was very nice. Because I didn't have a car, they came and picked me up from my house and drove me back home. They also have a schedule for activities for their residents.
Lacey12
July 24, 2013
The food here is absolutely horrible. The dining room is pleasant enough, but the food is served cold by incompetent waiters and the service takes forever. Othere than the activities which are good, the place looks likes it's ready to close.
Visitor44611
June 07, 2013
The lobby and the cafeteria weren't that bad, but when you went up the second floor of Atria Hillsdale, it smelled immediately like death and urine. It was horrible. The hallway was just like a college fraternity dorm wherein you had one hallway and there were rooms on both sides. The rooms were shoebox-sized and old fashioned and the aromatics were certainly less than desirable. I wouldn't go in this facility if I was dead.
Visitor 6510
May 23, 2013
Atria Hillsdale was an older facility and it had a business-like reception area. I spent most of my time in the memory care area. I really liked that the rooms were neat, clean, can be personalized and homey. The dining area was very large and complete with linen table cloths and napkins. The residents in the various areas seemed fine. There was also an area where the residents could freely walk outside, so they had a feeling of independence and freedom, which was important to me. They treated everyone with appropriate care. I would pick this facility for my mom if it was not for the location.
BayAreaSW
I've visited Atria of San Mateo several times and have recommended it to my clients. It offers both assisted living and memory care.
The direct care staff is very hands on, very patient, caring, attentive, well trained. They assign a care coordinator to every resident, and that works well. All the care seems to be well managed. The dementia patients, in particular, get a lot of 1:1 hands-on care.
It's located next to a lagoon (with great views) right off 101 at the Hillsdale exit, so it's easy to find. It's on the corner of two busy streets, though. The facility itself is four stories. 1st floor: admin, kitchen, dining room, recreation room. 2nd floor: memory unit. 3rd and 4th floors: residences. All the rooms are private, and they all have a bathroom with a call-button. And they come furnished or unfurnished. It's about 15-20 years old and is well kept (freshly painted rooms, carpeted), good light.
I've heard from a number of the residents that the food is absolutely great--served restaurant style.
They also have a good mix of activities, with something new every day. On a Friday when I was there recently, they had a professional singer playing the piano. They also were serving cocktails to those who wanted them. It was very nice.
One other plus: It's very clean, and there are NO hospital odors--a nice departure from a lot of facilities I've been in.
assistedlivingfac
May 03, 2011
My friends grandmom had been staying here for like 2
years and she has found the people very friendly.
They spend time getting to know the residents . They
organize a lot of free activities, and have free exercise programs which has benefitted my friends grandmom to a great extent. They have happy hours too which gives a lot of opportunity for people to mingle.
The rooms are also pretty big and have good ventilation and amenities. However, There are some downsides. The food sometimes is not fresh and the medications are sometimes not provided on time. Having said that, if the management there work on these issues, it could be one of the places where I would definitely like to put my loved one.
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