I naively placed my Mother at Desert Cove in Chandler. Recently she was transferred to another facility after 2 CNA’s dropped her while she was mid-air using a Hoyer lift. She fell backwards landing on her head and right shoulder. To add insult to injury they did not take the initiative to ensure that an appointment was made with a Specialist for her injuries as per Emergency Room Doctors instructions. Due to the negligence of them not properly securing her into the Hoyer, she sustained injuries, including a fractured clavicle. You would hope that they would ensure her health and well being after such a traumatic incident, quite the opposite. Interviewing her and subtly blaming her for their negligence less than 24 hours later. Our request for an immediate transfer was once again delayed due to their inability to property administer a Covid test in a timely manner. Furthermore, in the 10 months she was in their care her health drastically declined. She was subjected to Nurses that negatively spoke openly within her ear shot of not only her own care but other Patients. She contracted COVID-19 weeks after they shut down their facility to visitors and made the news for their large number of cases and deaths. Excuse after excuse was made in regards to any questions or concerns I had during this time. Please do not put your loved ones under the care of Desert Cove. When all is said and done they do NOT care about their Patients, nor do they care of the families that are absolutely devastated to know of their mistreatment of a beloved family member. Do your research. Ask questions. Be prepared to be your family members strongest advocate if you decide to place them here. Please do not assume they have their best interest at heart, at the end of the day it will end in one lone phone call done over speaker phone and legal talk to cover their negligence and dismal attempt to take care of our medically fragile loved one.

The rooms are o.k.but the interactions are very terrible. The only game I no that some of the patients like is bingo! I'm not sure about amenities. This is not a very good place for anyone, the worker's are leaving that's how bad it is, stay away please! They only make things look great when they get visitor's but after that it goes down.

I personally was a patient at Desert Cove in November of 2016. I came into this facility for an abdominal incision that needed daily cleansing and changing. Prior to coming to this facility, I was in the hospital for two months. I was quite weak, and not feeling my normal self at this time. Not even staying at this facility for a week..... my incision developed pockets of infection, and I was taken back to Banner University Hospital by ambulance to the ER. My surgeon was furious. Not only are they negligent in their wound care, Desert Cove is grossly under staffed, the medical equipment looked old, and the food was marginal. A warning... Do Not Choose Desert Cove!