The assisted living provider structure the home so that it felt like a home. The residents seemed to feel as though their rooms really belonged to them, which seemed really important given some of the residents levels of confusion. The facility was clean, and the employees were kind. I would say that some of the employees could benefit from being more presentable and professional. The facility is in a small town, so I felt that some behaviors were more lax than they should have been. The second facility that she moved into, under the same ownership, provided a better living space, and included a sitting room and a yard, which was a vast improvement from the flagship home. I did not try the food, but it appeared unappetizing, which seems to match expectations. The overall quality of the facility, I would estimate, would be considered acceptable for the price range, but would most likely be rendered non-competitive as is, in a larger city. I will say that the staff's communication with the family exceeds expectations without seeming to cross any lines and violating the residents right to privacy. When there have been emergencies, we are always notified as soon as action is taken, which is a comfort when you can no longer help your family member and are confronted with the decision to place them in a "home".